The University of Texas at Austin

ITS Services Status

Current Service Interruptions

3/4/2015
6:25 PM
RESOLVED: Some Web Central custom domain sites experiencing outages
Service Restored

3/4/15 6:24 PM
The Web Central sites have been restored. ITS Systems staff are investigating the root cause.


3/4/15 6:18 PM
The RHEL virtual hosting environment is back in service.

Systems and Applications staff are monitoring the service and looking for root cause.


3/4/15 5:58 PM
Some custom domain hosted sites on Web Central are experiencing outages, including registrar.utexas.edu and bealonghorn.utexas.edu.

www.utexas.edu is currently operational. 

3/4/2015
5:09 PM
RESOLVED: University Wiki Service slow or unresponsive
Service Restored

3/4/15 5:03pm
The University Wiki Service is restored and available.
ITS Applications staff will continue to monitor the service.


3/4/15 4:42pm
As of approximately 4:35 PM, ITS Help Desk staff have observed that the University Wiki Service (wikis.utexas.edu) is either slow or unresponsive.
ITS Applications staff have been alerted.

3/4/2015
11:31 AM
RESOLVED: UTDirect unresponsive
Service Restored

03/04/2015 11:30am
The application steward has successfully redeployed, and the problem is abated.  This issue is closed.


03/04/2015 11:06am
ITS Systems continues to work closely with the application steward to implement source code changes as soon as possible.

ITS Systems has also made a configuration change to free up UT Direct resources and ameliorate the negative effect until the application steward can successfully redeploy.  UT Direct availability is measurably improved.

An update to the list will happen again at 11:30 AM or earlier.


03/04/2015 10:25amI
TS Systems has identified the root cause and is working with the application owner impacting UT Direct responsiveness.

UT Direct is available, albeit slowly.

A further update will be provided in 30 minutes (or earlier) depending on changes to the situation.


03/04/2015 10:07

UTDirect unresponsive. Systems staff are investigating

3/4/2015
11:22 AM
Problem claiming personal digital certificates
Under Investigation

03/04/2015 11:18am
The problem continues.
We’ve attributed the issue to an upstream change from InCommon and are working with them to resolve it.

Currently, there are only 3 users who are waiting to finalize the claiming of their certificates.

We’ll be working to write a patch to address this change and will keep the affected users updated.

We’ll also circle back when this is addressed.


3/3/15 5:33pm
Users are having issues claiming new personal digital certificates via https://certificates.security.utexas.edu.
The Information Security Office is actively investigating the problem.

An update will be provided tomorrow morning.

Please note that all existing personal digital certificates will function as expected.
also, there are no issues with creating server certificates.

Past Service Interruptions

Upcoming Maintenance

<<< 08/05/2012 - 08/25/2012 >>>
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:01 AM - 4:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting up to 4 hours into Sunday morning. UT Direct, applytexas.org, ... (more)
6:00 PM - 7:00 AM
ISO Phone Line Auditing
Service: Telephone Service (Retirement in Progress)
Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more)
8:00 AM - 9:00 AM
Application Registry maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Batch modules in ERP Application Registry need to be run in production. No users will be impacted.
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on the core wireless controllers on August 7-9 from 5-6pm on each day.

During the maintenance, the wireless access points will toggle briefly (up to 1 ... (more)
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on the core wireless controllers on August 7-9 from 5-6pm on each day.

During the maintenance, the wireless access points will toggle briefly (up to 1 ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on the core wireless controllers on August 7-9 from 5-6pm on each day.

During the maintenance, the wireless access points will toggle briefly (up to 1 ... (more)
All Day
Network Maintenance Blackout
Service: Campus Network
Maintenance blackout window
Description: Network maintenance blackout
12:00 AM - 6:00 AM
Courses.utexas.edu (Blackboard) maintenance
Service: Blackboard
Description: This is a weekly maintenance window for Blackboard. Service interruptions may occur during this time.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
7:00 AM - 8:00 AM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on the wireless network to address some issues with AP naming. Based on our lab tests, this will result in a 2-4 second toggle of all the access points on ... (more)
6:30 AM - 7:00 AM
EMN$MAIL maintenance
Service: Mainframe Email
Description: As part of the upcoming migration off of UMBS, we will be making some changes to the backend of the EMN$MAIL delivery system in PROD. These changes should be transparent to end users.
6:30 AM - 7:00 AM
uTexas Identity Manager (TIM) PROD routine maintenance
Service: uTexas Identity Manager (TIM)
Description: uTexas Identity Manager (TIM) will undergo routine maintenance. During the maintenance period, there will be an outage affecting mainframe transactions. The EID Self-Help Application and EID ... (more)
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on the core wireless routers on August 14-16 from 5-6pm on each day.

During the maintenance, the wireless access points will toggle briefly (up to 1 ... (more)
10:00 PM - 2:00 AM
Wikis Monthly Maintenance
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the second Tuesday of the month from 10 p.m. - 2 a.m. To the maximum extent possible, installation of service, application and security ... (more)
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on the core wireless routers on August 14-16 from 5-6pm on each day.

During the maintenance, the wireless access points will toggle briefly (up to 1 ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 6:00 AM
Blackboard Maintenance outage
Service: Blackboard
Description: The blackboard service will be unavailable while we perform the following maintenance:
- install SP9
- install SP9 patchset 1

The service will be unavailble from 10p - 2a
9:00 AM - 12:00 PM
ITS Virtual Servers - add new datastores to vSphere
Service: Virtual Servers
Description: On Thurs 8/16 from 9am - noon we will be adding new datastores into the vSphere infrastructure.

No VM or service outages are anticipated.
5:00 PM - 6:00 PM
PNA Maintenance
Service: Public Internet Access
Description: On August 16, from 5-6pm, Networking will be conducting maintenance on the web portal PNA systems to implement some bug fixes. Users on the "guest.utexas.edu" wireless network as well as users on ... (more)
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on the core wireless routers on August 14-16 from 5-6pm on each day.

During the maintenance, the wireless access points will toggle briefly (up to 1 ... (more)
10:00 PM - 6:00 AM
Blackboard Maintenance outage
Service: Blackboard
Description: The blackboard service will be unavailable while we perform the following maintenance:
- install SP9
- install SP9 patchset 1

The service will be unavailble from 10p - 2a
7:15 AM - 7:30 AM
server maintenance for SQL03
Service: Microsoft SQL Server
Description: mssql server sql03 will be restarted several times during this maintenance period in order to upgrade some hardware settings.
All Day
Network Maintenance Blackout
Service: Campus Network
Maintenance blackout window
Description: Network maintenance blackout
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
8:00 AM - 11:00 AM
Campus Network Maintenance
Service: Campus Network
Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more)
7:00 AM - 7:15 AM
XML Gateway short service interruption
Service: XMLGateway
Description: There will be a short interruption of service when the virtual host (stutz.its.utexas.edu) for the production XML Gateway service, is moved to the Enterprise cluster of Virtual Machines.
7:00 AM - 7:30 AM
Pype deployment interface maintenance
Service: Python Production Environment (PyPE)
Description: We will be switching the pype.its.utexas.edu deployment interface to start using a new Redhat VM. This maintenance should be transparent to users and no downtime is expected.
8:00 PM - 11:00 PM
Adobe Connect 8.2.2.2 Upgrade
Service: Web Conferencing - Adobe Connect
Description: Adobe Connect will be upgraded to the latest maintenance release
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: We will be doing routine maintenance to remove unused Apollo modules in TEST. No user impact is expected.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!