The University of Texas at Austin

ITS Services Status

Current Service Interruptions

12/19/2014
4:49 PM
RESOLVED: UT-V storage issue
Service Restored

12/19/14 4:41pm
The malfunctioning VM copy has been successfully removed.
The longer term host solution has been implemented in the cluster.
This incident is resolved.


12/19/14 12:07
One VM did not recover from the original storage issue. We have subsequently restored a copy the affected VM from backup to return it to service but the original copy remains in an inconsistent state. We are holding on the longer term host storage solution until vendor support can advise us on how to proceed with the VM issue.
Next update 5:00pm.


12/19/14 07:53
A workaround was found for the immediate issue affecting VMs. All VMs have been migrated off the affected host and are running on functional hosts. UT-V customers have been notified and if their VM was affected, they should validate the state of their VMs.

The UT-V team is working to implement a longer term solution in the cluster.

Next update 11:00am.


12/19/14 07:16
UT-V staff are investigating an issue with a single UT-V host.

Affected VMs are being identified and VM owners contacted.

12/19/2014
11:07 AM
RESOLVED: Web Central virtual hosting issues
Service Restored

12/19 11:06 AM
UPDATE: 

The websites hosted on the server experienced outages from 9:50 - 10:25 a.m., including:

accessut.utexas.edu
aspires.ece.utexas.edu
austinsculturalcampus.org
bainesreport.org
bealonghorn.utexas.edu
campaign.utexas.edu
cml.music.utexas.edu
ctr.utexas.edu
energyinterface.org
fic.engr.utexas.edu
floodconference.engr.utexas.edu
give.utexas.edu
hkn.ece.utexas.edu
hps.ece.utexas.edu
ideas.utexas.edu
ieee.ece.utexas.edu
ieeecs.ece.utexas.edu
lbjjournal.org
lca.ece.utexas.edu
links.utexas.edu
mirt.tmi.utexas.edu
nano.mer.utexas.edu
nanocrystal.che.utexas.edu
opto.ece.utexas.edu
planted.wildflower.org
ras.ece.utexas.edu
registrar.utexas.edu
rrhlm.org
scienceandthesea.org
shared.utexas.edu
shop.pge.utexas.edu
snei.engr.utexas.edu
spark.ece.utexas.edu
structures.engr.utexas.edu
swicorps.org
test.ugs.utexas.edu
test.world.utexas.edu
test.www.utexas.edu
utgi-test.its.utexas.edu
tmi.utexas.edu
ugs.utexas.edu
utree.utexas.edu
weewave.mer.utexas.edu
world.utexas.edu
www.ideatoproduct.org


12/19/14 10:31
All hosted websites have been returned to service.


12/19/14 10:21
A number of websites are experiencing outages due to the server resource issues. A list of impacted websites is being created.


12/19/14 10:16
The machine running the RHEL side of Web Central virtual web hosting is experiencing resource issues.

Systems staff are investigating.

12/12/2014
6:46 PM
UT Voice Mail Access Errors
Under Investigation

6:46 pm
Some subscribers have also reported their callers being forwarded to UTVM and hearing the “the page you have requested is currently unavailable” error instead of the greeting.  All errors continue to be sporadic and the vendor is continuing to investigate.


3:39 pm
The UT Voice Mail system is sporadically responding to telephone logins and/or commands with the error, “This page is unavailable,” and to web logins and/or navigation with the error “Connection reset.”  Subsequent attempts are usually successful, so subscribers can repeat their attempted commands.  The vendor is investigating.  Note:  SmartVoice users are not affected.

Past Service Interruptions

Upcoming Maintenance

<<< 08/04/2013 - 08/24/2013 >>>
12:00 AM - 2:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting up to 2 hours into Sunday morning. UT Direct, applytexas.org, ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
6:00 PM - 11:59 PM
SBC Software Upgrade - trial implementation
Service: Voice Services (VoIP)
Description: This is a trial implementation of SBC software associated with the new VoIP System. The vendor will install the new version, we will perform some system tests, and then roll back to the existing ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
8:00 AM - 4:00 PM
Planned UPS-A Battery Replacement at COM 27
Service: University Data Center
Description: UDC-FAC will be installing eighty (80) new batteries in UPS-A in COM 27. UPS-A will be in bypass mode from 8:00 AM to 4:00 PM.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web GUI at https://utlists.utexas.edu may be unavailable during ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
6:00 PM - 8:00 PM
University Wiki Service maintenance
Service: University Wiki Service
Description: University Wiki Service will undergo maintenance. During this period there may be a brief interruption when the service is restarted.
7:15 AM - 7:30 AM
Javamail software update
Service: Mainframe Email
Description: A new version of Javamail software will be installed, that improves application logging.

Three PROD servers jmail-p01,p02,p03 will be updated sequentially. No user impact expected.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
6:00 PM - 11:59 PM
SBC Software Upgrade
Service: Voice Services (VoIP)
Description: Upgrade SBC software associated with new VoIP System.
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
8:00 AM - 11:59 AM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
8:00 PM - 9:00 PM
Digital Certificate Replacement - TID Print Servers
Service: TID Printing
Description: SSL and Certificate Authority certificates wil be replaced on the TID Print Servers
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
8:00 AM - 9:00 AM
UTForge Quarterly Maintenance
Service: UTForge
Description: The UTForge production servers will undergo quarterly system security and package updates. There will be no interruption for the Subversion service, Trac will be unavailable for a portion of this ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 11:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine TIM TEST maintenance. There will be two 10 minute outages during the maintenance period.
6:00 AM - 7:00 AM
Application Registry (AppReg) Server Maintenance
Service: Application Registry
Description: Installing operating system updates on appreg.security.utexas.edu.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:15 AM - 7:30 AM
XML Gateway application maintenance
Service: XMLGateway
Description: Quarterly maintenance. New server software will be deployed, containing some improvements to the Gateway management application.

There will be a short service interruption (less than 5 minutes) ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Urchin
Description: Planned monthly maintenance window for Urchin.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
6:00 PM - 10:00 PM
ITS Storage - DDN
Description: A storage array will be updated to the newest generally available firmware. This will require downtime for update dependencies to be performed by vendor technician.

Only affected systems are:

... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
7:00 PM - 9:00 PM
Update digital certificates on TID print servers
Service: TID Printing
Description: SSL and Certificate Authority certificates will be updated.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
8:00 AM - 9:00 AM
Event Calendar Maintenance
Description: The ITS Training and Events Calendar will be upgraded in accordance with changes to the ITS Incident Communications Policy.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
6:00 PM - 11:00 PM
SBC Software Upgrade - trial implementation
Service: Voice Services (VoIP)
Description: Trial implementation of new Session Border Controller (part of new VoIP system)software load. Vendor will install and then roll back. there may be a slight service interruption at about 7pm for ... (more)
9:00 PM - 10:00 PM
Austin Exchange Messaging System Non-disruptive Maintenance
Service: Austin Exchange Messaging Service
Description: To address an issue with backups on a particular mailbox server, a number of AEMS databases will be switched over to other servers.
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM Production system. Users of the EID Administrative application and the EID Self Service application may experience connection resets during the ... (more)
7:15 AM - 7:30 AM
MSSQL Maintenance for SQL01
Service: Microsoft SQL Server
Description: in order to accommodate an infrastructure upgrade, the Microsoft SQL Server cluster SQL01.austin.utexas.edu will require a failover. During this maintenance client connections may experience an ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 10:00 AM
Natclipse server maintenance
Description: The natclipse servers will undergo regular operating system (OS) maintenance on the third Tuesday of every third month. No user disruption is expected due to service architecture.
3:00 PM - 5:00 PM
Austin Exchange Messaging System Non-disruptive Maintenance
Service: Austin Exchange Messaging Service
Description: A server will be taken out of rotation to apply updates. No service interruption is expected.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Campus Network
Description: Networking will be conducting maintenance on the wireless network controllers to load new controller and AP software. Clients may experience a loss of wireless network connectivity for about 5 ... (more)
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
8:00 PM - 8:30 PM
Austin Disk WebDAV load balancer configuration
Service: Austin Disk Services
Description: A new server will be enabled in the webdav.austin.utexas.edu load balancer configuration for Austin Disk Services. No service interruption is expected.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
1:00 PM - 3:00 PM
Austin Exchange Messaging System Non-disruptive Maintenance
Service: Austin Exchange Messaging Service
Description: A server will be taken out of rotation to apply updates. No service interruption is expected.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Campus Network
Description: Networking will be conducting maintenance on the wireless network controllers to load new controller and AP software. Clients may experience a loss of wireless network connectivity for about 5 ... (more)
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. Users should not experience any interruption in service due to this ... (more)
6:00 PM - 11:00 PM
SBC Software Upgrade
Service: Voice Services (VoIP)
Description: Our vendor will be upgrading the software on the new Session Border Controller (p/o the new VoIP system). There should be minimal service impact to customers on the new system.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
10:00 AM - 3:00 PM
Austin Exchange Messaging System Non-disruptive Maintenance
Service: Austin Exchange Messaging Service
Description: Two servers will be taken out of rotation to apply updates. No service interruption is expected.
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Campus Network
Description: Networking will be conducting maintenance on the wireless network controllers to load new controller and AP software. Clients may experience a loss of wireless network connectivity for about 5 ... (more)
6:00 PM - 8:00 PM
vCenter database maintenance
Service: Virtual Servers
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!