The University of Texas at Austin

ITS Services Status

Current Service Interruptions

5/5/2016
3:18 PM
RESOLVED - SQL 2012 unplanned maintenance
Service Restored

05/05/2016 3:09
SQL2012 unplanned maintenance has concluded.


05/05/2016 2:43 PM
One of the SQL 2012 Production instances is having performance issues.  ITS Systems Database team is currently working on resolving the issue. 
Customers who are connecting to SAGL1, SAGL2 and SAGL3 will experience a brief connection interruptions while we migrate the Availability Groups to other SQL instances.

5/4/2016
3:41 PM
Intermittent Outage for some UCDs (Universal Call Distribution)
Service Functioning, Temporary Solution in Place

5/4/2016 3:39 PM
The workaround has been applied to all know UCDs. If other UCD customers experience this issue, please contact assignment@its.utexas.edu as soon as possible.


5/4/2016 11:50 AM
Some UCD (Universal Call Distribution) customers are reporting an issue with UCDs going to overflow routes and not to agents who are logged in.  ITS is implementing a workaround for those affected UCD groups and will be engaging the vendor. 

4/15/2016
11:45 PM
Hitachi NAS Configuration Issue
Unplanned Maintenance

4/15/2016 11:41 PM
Mitigation efforts are ongoing. The majority of clients have been updated and the rest systems are waiting on maintenance windows.


3/19/2016 9:00 AM
The mitigation effort is underway. Next update will be on 3/25


3/12/16 9pm
The Enterprise Systems Management team is devising the plan for NFS connection string mitigation.  Next update Friday Mar 18, 2016.


3/4/16 4:48pm
Current Status: Enterprise Service Management team continues to plan the NFS connect string mitigation effort.

Next Update: EOD March 11, 2016


3/2/2016 4:56pm
What: The Hitachi NAS (HNAS) storage array is running in an unanticipated configuration following a recent maintenance event.

Impact: There is no known impact. There is no anticipated impact from mitigation efforts that are initiating now.

Scope of Impact: All devices/services that mount storage from the HNAS are in scope.

Mitigation: The Enterprise Systems Management team is working with the Storage team to update NFS connect strings on all servers in scope.

Next Update: EOD Friday March 4, 2016.

Past Service Interruptions

Upcoming Maintenance

<<< 01/06/2013 - 01/26/2013 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
6:00 AM - 2:00 PM
Campus and Data Center Network Maintenance
Service: Campus Network
Description: Most services hosted in the University Data Center (UDC-C) may be unavailable or sporadically unavailable from 6:00 AM to 2:00 PM as important network maintenance takes place.

Major service ... (more)
6:00 AM - 2:00 PM
[BLACKOUT] EMN$INET & EMN$HTML service interruption
Service: Mainframe Email
Maintenance blackout window
Description: Mainframe email sent via the EMN$INET and EMN$HTML program, will not be transmitted during this time, because of scheduled campus network maintenance.
6:00 AM - 2:00 PM
[BLACKOUT] XML Gateway service interruption
Service: XMLGateway
Maintenance blackout window
Description: The XML Gateway server will be taken down, due to scheduled campus network maintenance.
6:00 AM - 2:00 PM
[BLACKOUT] Maintenance Blackout for Netowork Maintenance
Maintenance blackout window
Description: No other maintenance should be scheduled at this time due to major network maintenance.
7:30 AM - 1:30 PM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance Sunday morning beginning at approximately 7:30 AM and lasting approximately 6 hours into Sunday afternoon. UT Direct, applytexas.org, ... (more)
7:00 AM - 7:30 AM
non-CAT1 MySQL upgrade - mysqldb.its.utexas.edu
Service: MySQL
Description: The completion of the MySQL upgrade process will occur at this time. There is expected to be only a short interruption in service during this maintenance event, and no action should be required from ... (more)
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: DEFINE Internals/Enterprise workflow will undergo maintenance to install user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 PM - 11:00 PM
Document Repository PROD server OS patches
Service: Document Repository
Description: Document Repository system will be unavailable in production during an upgrade of Linux operating system on the doc repo servers.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
9:00 AM - 10:00 AM
uTexas Identity Manager (TIM) QUAL Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will we performing routing maintenance on the TIM QUAL system requiring a 5-10 minute outage during the maintenance period. PROD will not be affected.
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance to update our Identity Management software. Web users of the self help application and administrative application may experience connection resets during ... (more)
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated, however updates to TED may be suspended periodically during this ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:30 PM - 10:30 PM
XML Gateway maintenance (OS patching)
Service: XMLGateway
Description: XML Gateway service will be interrupted for a maximum of one hour, in order to apply patches to the Operating System of the production host (stutz.its.utexas.edu)
9:00 AM - 10:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance to bring a new TIM server online. There will be no impact to running systems
3:00 PM - 5:00 PM
ITS Storage - DDN
Description: The ITS Storage team will be upgrading the firmware of its DDN Storage arrays during the displayed time window.
1:00 PM - 4:00 PM
uTexas Identity Manager (TIM) QUAL Maintenance
Service: uTexas Identity Manager (TIM)
Description: This will be an outage of the TIM QUAL system for routine maintenance. PROD will not be affected.
3:00 PM - 5:00 PM
ITS Storage - DDN
Description: The ITS Storage team will be upgrading the firmware of its DDN Storage arrays during the displayed time window.
6:00 PM - 8:00 PM
Austin DHCP storage maintenance
Description: The Austin DHCP Servers cluster storage will be migrated to a new LUN. The service will be unavailable for the duration.

The campus DHCP servers managed by ITS Networking are not affected by this ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
All Day
UT Virtual Service ESXi Maintenance
Service: Virtual Servers
Description: We will be upgrading all the host in our UT-V clusters to the 12202012 patch level. This will be a seamless upgrade, and customers will experience no noticeable downtime.
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication in Production
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance in the production environment. Users should experience no interruption of service.
7:00 AM - 7:30 AM
Javamail migration to Linux
Service: Mainframe Email
Description: One out of three Javamail production servers will be migrated from Solaris (jmail3.its.utexas.edu) to Linux (jmail-p03.its.utexas.edu).

There should be no service interruption as the other two ... (more)
9:00 AM - 11:00 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, January 22nd from 9:00 a.m. to 11:00 a.m. the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
9:00 AM - 11:00 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, January 22nd from 9:00 a.m. to 11:00 a.m. Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
9:00 AM - 11:00 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, January 22nd from 9:00 a.m. to 11:00 a.m. the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
2:00 PM - 2:30 PM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM TEST will be undergoing routine maintenance. No service interruption is expected.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
All Day
UT Virtual Service ESXi Maintenance
Service: Virtual Servers
Description: We will be upgrading all the host in our UT-V clusters to the 12202012 patch level. This will be a seamless upgrade, and customers will experience no noticeable downtime.
7:00 AM - 7:30 AM
MSSQL Maintenance - SQL01 - new time
Service: Microsoft SQL Server
Description: * moving 30 minutes earlier*

as part of ongoing maintenance operations, SQL Server SQL01 will be shutdown briefly during this maintenance window. All connecting client applications including ... (more)
7:30 AM - 8:00 AM
Data Center Network Maintenance
Service: University Data Center
Description: Networking will be conducting maintenance on one of the redundant UDCC uplinks. Traffic will be gracefully migrated from the link before any work is completed, no outage is expected.
9:00 AM - 10:00 AM
Planned Maintenance for Central Credit Card Processing Web Site
Service: Central Credit Card Processing Web Site
Description: The IP of the service is being changed to route traffic to the new load balancing appliances. No outage or downtime is expected.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:30 AM - 8:00 AM
Data Center Network Maintenance
Service: University Data Center
Description: Networking will be conducting maintenance to bring two additional rows online for the data center network.

No outage is expected during the process.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!