The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/25/2014
3:24 PM
On-Going UT-V Storage Issue
Under Investigation

3:19 PM
All VMs affected this afternoon have been powered back on.
UT-V are working to implement a change we hope will mitigate the issue.
Next Update 6:00 PM


2:24 PM
The host currently affected by the issue will be rebooted at 3:00pm.


2:02 PM
Another host is experiencing the storage issue. VM admins will be contacted.


11:06 AM
All affected VM’s have been powered up.


7:59 AM
UT-V staff are investigating a current issue with 3 hosts in UT-V.  Some VMs maybe be non-responsive.  UT-V staff are in the process of compiling lists of affected VMs.


UT-V is experiencing ongoing issues with the DDN storage arrays.  VMware and DDN support groups are engaged.  This alert will remain open for the duration of this ongoing issue. 
Next Update EOD July 25, 2014.

7/25/2014
1:57 PM
RESOLVED:WorldSpace going down to address VM issues
Service Restored

1:43
WorldSpace service has been restored.


0931
One of the WorldSpace servers is impacted by the current UT-V issues. WorldSpace service should be restored shortly after those issues have been addressed.

7/25/2014
1:15 PM
RESOLVED University Blogs Service Outage
Service Restored

1:13
This service has returned to normal.


10:14AM
Service outage extended to 11:15AM


9:12AM
University Blogs Service will become unavailable starting at 10:30AM due to the on-going UT-V storage issue. Outage is expected to be no longer than 45 minutes.

7/25/2014
1:04 PM
RESOLVED: Delays in EID password updates for Austin Active Directory
Service Restored

12:59
The VM has rebooted successfully and EID password updates to the Austin Active Directory have resumed.


1246
Updates to EID passwords in the Austin Active Directory will be delayed for 5 minutes while a VM is rebooted to address a UT-V issue.

7/25/2014
12:23 PM
University Wiki Service intermittant instability
Service Functioning, Temporary Solution in Place

2:10 pm
The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue but users should expect slow or unresponsive service. 


1:37pm
ITS Staff are investigating.


1:21pm
As of approximately 1:14 PM, ITS Help Desk staff observed that pages on the University Wiki Service were loading slowly (>45 seconds) or not at all.

7/25/2014
11:03 AM
RESOLVED:Potential Storage Issues
Service Restored

10:59
All affected VM’s have been powered up
9:27 AM
The first physical host will be shut down close to 9:30, the second host close to 10am and the last host 10:30am.  An announcement has been sent to VM customer technical contacts. Customers with affected VMs are being contacted directly.
9:23 AM
Three hosts in the UT-V environment are experiencing issues.  ITS Systems staff are investigating.

7/25/2014
10:17 AM
Windows Web Hosting service interruption due to UT-V issues
Unplanned Maintenance

10:17AM
Starting at around 10:30 AM, all Windows Web Hosting sites which have been configured for UTLOGIN authentication will be impacted by the UT-V maintenance.

7/25/2014
10:11 AM
RESOLVED: SecureDoc Emergency maintenance shutdown - 9:30am 7/25
Service Restored

10:07AM
SecureDoc Services have returned to normal operation.


9:18AM
SecureDoc Services will become unavailable starting at 9:30AM due to the on-going UT-V storage issue. Services should return to normal operation after UT-V hosts are back online.

7/25/2014
9:39 AM
Campus WDS Emergency maintenance shutdown - 9:30am 7/25
Unplanned Maintenance

0936
Campus Windows Deployment Services will become unavailable starting at 10:00AM due to the on-going UT-V storage issue. Services should return to normal operation after UT-V hosts are back online.

Past Service Interruptions

Upcoming Maintenance

<<< 10/07/2012 - 10/27/2012 >>>
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: On the evenings of Monday, October 8, and Tuesday, October 9, from 5-7pm, Networking will be conducting maintenance on the campus wireless network. During the maintenance, the campus wireless system ... (more)
6:30 AM - 7:00 AM
XML Gateway maintenance
Service: XMLGateway
Description: The XML Gateway service will be shut-down for about a half-hour, to change the Gateway management web application to use an encrypted (HTTPS) connection, instead of an HTTP connection.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in QUAL. No user impact is expected.
8:00 AM - 9:00 AM
UT Direct planned migration
Service: UT Direct
Description: Small change to display on search page. No users expected to be impacted.
9:00 AM - 11:00 AM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM QUAL will undergo maintenance for approximately 2 hours. There will be two brief, 5 minute system outages during the maintenance.

There will be no impact to production systems.
9:00 AM - 10:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM TEST will undergo maintenance for approximately 1 hour. There will be two brief, 5 minute system outages during the maintenance.

There will be no impact to production systems.
5:00 PM - 6:00 PM
UTS server maintenance
Service: Web Publishing on Unix
Description: The server hardware hosting the UTS Unix timesharing and Web publishing service (uts.cc.utexas.edu) will undergo hardware maintenance on Tuesday, October 9, from 5:00 to 6:00 p.m.

UTS services ... (more)
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: On the evenings of Monday, October 8, and Tuesday, October 9, from 5-7pm, Networking will be conducting maintenance on the campus wireless network. During the maintenance, the campus wireless system ... (more)
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
9:00 AM - 1:00 PM
Upgrade to UTBackup 2.0
Service: UTBackup
Description: The vendor will be upgrading the core components of both Servers and Clients for the UTBackup system. The upgrade will fairly transparent to the general user and will bring several new features, and ... (more)
5:00 PM - 9:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 9 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in PROD. No user impact is expected.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
7:00 AM - 7:30 AM
Javamail (jmail3) maintenance
Service: Mainframe Email
Description: Maintenance will be performed on jmail3 Javamail host, to stop old, redundant Java processes.

There will be NO interruption to the mainframe email service, as the other two hosts (jmail1, jmail2) ... (more)
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
6:00 PM - 10:00 PM
Wikis Monthly Maintenance
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
9:00 AM - 10:00 AM
uTexas Identity Manager (TIM) QUAL routine maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM QUAL system. There should be no impact to users of TIM QUAL. There will be no PRODUCTION impact.
5:00 PM - 9:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 9 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
1:00 PM - 4:00 PM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM PROD will undergo maintenance for approximately 3 hours. There will be two brief, 5 minute system outages during the maintenance.
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
7:00 AM - 7:30 AM
Javamail (jmail2) maintenance
Service: Mainframe Email
Description: One of the three PROD Javamail hosts (jmail2) will be taken off-line for maintenance.

Users should see no service interruption as the jmail1 and jmail3 hosts will be in service.
10:00 PM - 11:59 PM
Web Central (www.utexas.edu) internal maintenance
Service: Web Central
Description: Between 10:00 p.m. and midnight on Tuesday October 23rd, the Web servers hosting www.utexas.edu Web sites will undergo internal maintenance. No user-visible impact or service interruption is ... (more)
10:00 PM - 11:59 PM
Custom Unix Web hosting maintenance
Service: Web Publishing on Unix
Description: Between 10:00 p.m. and midnight on Tuesday October 23rd, Web servers hosting custom Unix-based Web sites will undergo internal maintenance. No user-visible impact or service interruption is ... (more)
All Day
Austin Disk Services: Transparent back-end storage maintenance
Service: Austin Disk Services
Description: Storage migrations will be performed on the underlying storage for Austin Disk Services. No noticeable impact is expected. The migrations will take several days to complete.
10:00 AM - 11:00 AM
utdirect update of jwebagent runtime
Service: UT Direct Q/A environment
Description: Update to webagent runtime to close a potential security vulnerability
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
Austin Disk Services: Transparent back-end storage maintenance
Service: Austin Disk Services
Description: Storage migrations will be performed on the underlying storage for Austin Disk Services. No noticeable impact is expected. The migrations will take several days to complete.
All Day
Austin Disk Services: Transparent back-end storage maintenance
Service: Austin Disk Services
Description: Storage migrations will be performed on the underlying storage for Austin Disk Services. No noticeable impact is expected. The migrations will take several days to complete.
All Day
Austin Disk Services: Transparent back-end storage maintenance
Service: Austin Disk Services
Description: Storage migrations will be performed on the underlying storage for Austin Disk Services. No noticeable impact is expected. The migrations will take several days to complete.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
8:00 AM - 10:00 PM
Planned maintenance of Document Repository on Saturday October 27, 8 am - 10 am
Service: Document Repository
Description: Planned maintenance of Document Repository is scheduled on Saturday, October 27 between 8 am and 10 am.

During this maintenance:

1. VMWare tools will be upgraded on the doc repo Production ... (more)

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!