The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/27/2014
11:48 PM
On-Going UT-V Storage Issue
Unplanned Maintenance

7/27/14 11:36 pm
The UT-V team has completed applying storage controller driver changes for all UT-V hosts with one exception in the Commodity 2 cluster. The final host has only one VM running on it that cannot be migrated. It will be addressed tomorrow after reaching out to the VM’s owner.

Next update by 10:00am.


7/27/14 8:38 pm
Vent17 is restored and affected services have been confirmed functional by service owners.

The UT-V team will be doing rolling reboots (transparent) to apply storage controller driver changes in the Commodity 2 and Enterprise clusters to further stabilize the environment. We do not expect any downtime for VMs.


7/27/14 7:51 pm
Vent17 is being restarted. We expect VMs to be back up by 8:15 at the latest.  Service owners should check their VMs for functionality.

Affected services include:
ApplyTx, Austin Disk, Java Mail, MyBenefits, PYPE, UTWeb, Texas Enterprise Directory


7/27/14 7:24 pm
Affected services for Vent12 include:

Apply Texas, DocRepo (Test), JavaMail, UTWeb, MSSQL, Austin Disk


7/27/14 7:16 pm
Vent12 is scheduled to be restarted at 7:15. We expect VMs to be back up by 7:45 at the latest.  Service owners should check their VMs for functionality.

Vent17 is currently scheduled to be restarted at 7:45.


7/27/14 6:15 pm
We are beginning the rollout of the driver change to the other UT-V clusters. The hosts experiencing issues will be restarted after ITS VM administrators have had a chance to attempt graceful VM shutdowns.


7/27/14 5:55 pm
The hosts have now stopped responding in vCenter. It does appear VMs beyond Austin Disk are affected. This cluster contains only ITS VMs.


Two hosts in the UT-V environment appears to be having storage issues with a particular array. ITS Systems staff are investigating.


7/27/14 5:24 pm
Two hosts in the Enterprise cluster (which has not had the HBA driver change applied) are experiencing storage issues. The known impact is limited to Austin Disk Services at this point but may be wider.


July 27, 2014 2:52pm
The HBA drivers have been changed in the Commodity 1 cluster. It continues to operate stably. UT-V staff are monitoring the environment.


July 25, 2014 8:43pm
UT-V staff continue to work with vendor support to resolve this ongoing issue.  The UT-V team is actively working the following plan:

1. Change the default Host Bus Adapter (HBA) driver for the VMware hypervisor in Commodity 1 cluster and reboot all hosts to register the new driver.
2. Observe cluster functionality to determine if HBA driver change has a positive impact on the current issue.
3a. If no further host drop outs in Commodity 1 cluster, change default HBA’s in remaining UT-V clusters.
3b. If host dropouts continue in Commodity 1 cluster, rollback all UT-V clusters to ESXi 5.1, the last stable install base.

Next update Saturday July 26, 2014, 9pm.


July 25, 2014 6:02pm
The UT-V team continues to roll out a configuration change to attempt to stabilize the most problematic cluster.
Next update at 9:00 PM.


July 25, 2014 3:19pm
All VMs affected this afternoon have been powered back on.
UT-V are working to implement a change we hope will mitigate the issue.
Next Update 6:00 PM


July 25, 2014 2:24pm
The host currently affected by the issue will be rebooted at 3:00pm.


July 25, 2014 2:02pm
Another host is experiencing the storage issue. VM admins will be contacted.


July 25, 2014 11:06am
All affected VM’s have been powered up.


July 25, 2014 7:59am
UT-V staff are investigating a current issue with 3 hosts in UT-V.  Some VMs maybe be non-responsive.  UT-V staff are in the process of compiling lists of affected VMs.


UT-V is experiencing ongoing issues with the DDN storage arrays.  VMware and DDN support groups are engaged.  This alert will remain open for the duration of this ongoing issue. 
Next Update EOD July 25, 2014.

7/27/2014
9:06 PM
RESOLVED: Campus WDS Emergency maintenance shutdown - 9:30am 7/25
Service Restored

Resolved and Functional.


0936
Campus Windows Deployment Services will become unavailable starting at 10:00AM due to the on-going UT-V storage issue. Services should return to normal operation after UT-V hosts are back online.

7/27/2014
9:05 PM
RESOLVED: Windows Web Hosting service interruption due to UT-V issues
Service Restored

Resolved and Functional.


10:17AM
Starting at around 10:30 AM, all Windows Web Hosting sites which have been configured for UTLOGIN authentication will be impacted by the UT-V maintenance.

7/27/2014
8:40 PM
RESOLVED: Austin Disk Service issue under investigation
Service Restored

7/27/14 8:39 pm
Austin Disk was restored to full service at approximately 8:10pm.


7/27/14 5:21 pm
The Austin Disk issue does appear related to the UT-V storage issue.


Some Austin Disk Servers are not responding. ITS Systems staff are investigating.

This may or may not be related to the UT-V storage issue.

7/25/2014
1:15 PM
RESOLVED University Blogs Service Outage
Service Restored

1:13
This service has returned to normal.


10:14AM
Service outage extended to 11:15AM


9:12AM
University Blogs Service will become unavailable starting at 10:30AM due to the on-going UT-V storage issue. Outage is expected to be no longer than 45 minutes.

7/25/2014
12:23 PM
University Wiki Service intermittant instability
Service Functioning, Temporary Solution in Place

2:10 pm
The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue but users should expect slow or unresponsive service. 


1:37pm
ITS Staff are investigating.


1:21pm
As of approximately 1:14 PM, ITS Help Desk staff observed that pages on the University Wiki Service were loading slowly (>45 seconds) or not at all.

Past Service Interruptions

Upcoming Maintenance

<<< 04/08/2012 - 04/28/2012 >>>
12:00 AM - 6:00 AM
AEMS Maintenance
Service: Austin Exchange Messaging Service
Description: Installation of KB2550886 Hotfix to AEMS Mailbox Servers
A hotfix has been issued by Microsoft to address a race condition bug which could adversely impact the Database Availability Group clustering ... (more)
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
6:00 PM - 4:00 AM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be performing rolling upgrades on certain wireless access points across campus to address an ongoing bug attributed to a specific boot image on those WAPs. Upgrades will occur between ... (more)
1:00 PM - 1:30 PM
UTmail Maintenance
Service: UTmail
Description: We will be deploying new code for the UTmail sign-up portal. Due to the nature of the sign-up portal, we do not anticipate any interruption in service.
6:00 PM - 4:00 AM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be performing rolling upgrades on certain wireless access points across campus to address an ongoing bug attributed to a specific boot image on those WAPs. Upgrades will occur between ... (more)
10:30 PM - 10:45 PM
XML Gateway Documentation Maintenance
Service: XMLGateway
Description: Short downtime of XML Gateway system, expected to be less than 5 minutes, for on-line documentation updates.
7:00 AM - 7:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, April 10th from 7:00am - 7:30am the Virtual ID Cards will undergo routine scheduled maintenance. The service will be unavailable while maintenance occurs.
7:00 AM - 7:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, April 10th from 7:00am - 7:30am the ID Photo Gateway will undergo routine scheduled maintenance. The service will be unavailable while maintenance occurs.
7:00 AM - 7:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, April 10th from 7:00am - 7:30am the Student Photo Roster will undergo routine scheduled maintenance. The service will be unavailable while maintenance occurs.
9:00 AM - 12:00 PM
uTexas Identity Manager (TIM) QUAL maintenance
Service: uTexas Identity Manager (TIM)
Description: Installation of Oracle OS patches for TIM QUAL. Two 30-60 second outages are expected during the maintenance window. Production TIM services will not be affected.
6:00 PM - 4:00 AM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be performing rolling upgrades on certain wireless access points across campus to address an ongoing bug attributed to a specific boot image on those WAPs. Upgrades will occur between ... (more)
10:00 PM - 2:00 AM
Wikis Monthly Maintenance Window
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the second Tuesday of the month from 10 p.m. - 2 a.m. To the maximum extent possible, installation of service, application and security ... (more)
9:00 AM - 9:15 AM
Scheduled maintenance for dpdev1.dp.utexas.edu
Service: UT Direct development environment
Description: Configure the web server to deny existence of crossdomain.xml file.
This will fix an issue with users getting redirected to the incorrect url after logon. No down time or interruption of service is ... (more)
5:15 PM - 6:45 PM
NTP Server Maintenance
Service: Departmental Networks
Description: On Wednesday, April 11, from 5:15-6:45pm, Networking will be conducting maintenance on the campus NTP servers. These servers have multiple redundant peers and will be serviced one at a time, so no ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 4:00 AM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be performing rolling upgrades on certain wireless access points across campus to address an ongoing bug attributed to a specific boot image on those WAPs. Upgrades will occur between ... (more)
6:00 PM - 6:15 PM
Planned Maintenance of Document Repository on Wednesday April 11, 2012 at 6 PM
Service: Document Repository
Description: No downtime is expected during the maintenance window. Changes to DRI interface servlet deployed during the maintenance window will go into effect after the nightly restart of utdirect servers at ... (more)
7:00 AM - 8:00 AM
DPUSER Maintenance
Service: DPUSER
Description: DPUSER Maintenance will take place in PROD. No user impact is expected.
7:00 AM - 8:00 AM
Application Registry (AppReg) Maintenance
Service: Application Registry
Description: The Application Registry (AppReg) will be unavailable on Thursday, April 12, 2012 from 7am - 8am for system updates.
9:00 AM - 10:00 AM
Certificate maintenance on the Mail Filtering Service
Service: Mail Filtering Service
Description: The Mail Filtering Service (aka the IronPort appliances), will have maintenance done to their SSL certificates. No outage or disruption is expected, and any problems which do arise will be limited to ... (more)
10:00 AM - 11:00 AM
Routine Server Maintenance for UTBackup
Service: UTBackup
Description: A maintenance window has been requested by the vendor in order to prep our Appliances for the next revision of their product.
11:59 PM - 3:00 AM
UT Austin backup ISP planned outage (non-service affecting)
Service: Campus Network
Description: UT Austin's backup ISP connection will go down (non-service affecting) as our contractor replaces a damaged section of fiber cable located in the city right-of-way.
11:59 PM - 3:00 AM
UT Austin backup ISP planned outage (non-service affecting)
Service: Campus Network
Description: UT Austin's backup ISP connection will go down (non-service affecting) as our contractor replaces a damaged section of fiber cable located in the city right-of-way.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
8:00 AM - 11:00 AM
Survey updates
Service: Footprints Incident Tracking System
Description: - turn on surveys in Footprints to replace the current third-party HDI solution.
- slight customization to enforce team assignment
- add 'UT Tag' field to the ITS Incident Management ticket to ... (more)
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
8:00 AM - 6:00 PM
UT-EBS Maintenance
Service: UT Enterprise Bulk Storage (UTEBS)
Description: The UT-EBS service will undergo maintenance to optimize redundant physical components. This maintenance is anticipated to be transparent to end users.
5:30 AM - 7:00 AM
uTexas Identity Manager (TIM) Production maintenance
Service: uTexas Identity Manager (TIM)
Description: System maintenance for TIM Production servers. Two outages, each lasting less than five minutes, are expected during the maintenance window.
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
5:30 PM - 6:30 PM
DHCP Server Maintenance
Service: Departmental Networks
Description: On Wednesday, April 18, from 5:30-6:30pm, Networking will be conducting maintenance on the DHCP servers servicing departmental networks. The servers are configured in a redundant pair and will be ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
6:00 PM - 10:00 PM
Load Balancer Maintenance
Service: Core Network Services
Description: We will install an OS patch set on the F5 load balancing appliances. This patch set fixes a severe bug that causes the F5's to crash periodically.

Long lived connections to load balanced services ... (more)
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
9:00 PM - 10:00 PM
OAASPROD Patching
Service: Oracle
Description: We will be matching the oaasprod database to correct a SQL tuning bug
All Day
UDC C Chiller Service
Service: University Data Center
Description: Redundant Systems down for maintenance.
No Service interruption
7:30 AM - 8:30 AM
Task Manager Planned Maintenance
Description: On Wednesday, April 25, from 7:30 to 8:30 a.m., a Task Manager feature update will be migrated to production. There will be no interruptions to service or batch processing during this time.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
UDC C Chiller Service
Service: University Data Center
Description: Redundant Systems down for maintenance.
No Service interruption
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!