The University of Texas at Austin

ITS Services Status

Current Service Interruptions

9/17/2014
5:13 PM
UT Direct PDF Generator
Under Investigation

17:10
ITS has completed remediation and initial testing of a fix to the UT Direct PDF Generator. 
ITS will continue testing in development and qual UT Direct environments, with assistance from groups that have reported problems from the University.
An update will follow at 9/18 10AM, or earlier as warranted. 
Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


12:16
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php
Attempts to generate PDFs from within UT Direct have proven inconsistent; PDF creation success and failure are intermittent, even using the same combinations of browser and OS.
ITS has begun prototyping solutions for the PDF Generator application, and we hope to be able to test with a wider audience this afternoon.
An update will follow at 4:30 PM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:
- What is the level of impact lack of PDF generation is causing in daily operations?
- Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
- Are there any “critical” periods happening soon that would change the level of impact in daily operations?


10:41
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php
Attempts to generate PDFs from with UT Direct has been inconsistent; PDF creation success and failure are intermittent, using the same combinations of browser and OS.
ITS has begun remediating the sections in the PDF Generator application which cause the undesired behavior.
An update will follow at noon, or earlier as warranted. 

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


17:04
ITS Systems Middleware continues to investigate and has obtained assistance from developers in ITS Applications in the effort.

No workaround has been identified yet, though the team has identified promising leads.  We will update the list again on Wednesday at 12 noon.


17:02
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php

Attempts to generate PDFs from with UT Direct has been inconsistent; PDF creation success and failure are intermittent, using the same combinations of browser and OS.

Analysis of code and transactional process traces have resulted in identification of sections in the PDF Generator that may be responsible for the undesired behavior.  ITS continues to investigate and debug this issue. 

An update will follow no later than 10:00AM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


11:30
ITS has been notified of problems using the “PDF generator” within UT Direct.

This service is most commonly used to create electronic copies of W-2s and systematically generated letters.

ITS is attempting to reliably reproduce the problem and troubleshoot the issue.

An update will follow no later than 1.30PM, or earlier as warranted.ITS continues to investigate and debug this issue.

9/17/2014
3:26 PM
RESOLVED: Austin Active Directory Domain Controller (DC01) Reboot
Service Restored

3:24 PM
This emergency reboot completed successfully and resolved the issue observed.


8:56 AM
The Austin Active Directory domain controller DC01 will be rebooted at 9:00 AM in conjunction with an open support case with Microsoft.  No user impact is expected.  Some technical staff may need to reconnect management tools that are directly bound to DC01.

9/17/2014
12:20 PM
RESOLVED. VoIP Switch Outage
Service Restored

The VoIP outage has been resolved.  No action is needed by the end users.  We are investigating the underlying cause with the vendor. 


We have received reports that new VoIP phones are down.  ITS-Networking & Telecommunications are currently investigating the problem, that appears to be campus wide.

9/16/2014
9:35 PM
RESOLVED: Media recording in Canvas not working currently
Service Restored

Our DevOps team has resolved the issue that was preventing users from recording media comments in Canvas. The media tool is functioning normally again. We appreciate your patience while we investigated and resolved this issue.


Users cannot record new media comments in Canvas currently. The recording tool in the rich content editor attempts to connect for awhile, and then an error message is returned. Our DevOps team is working on the problem; we’ll provide an update in 15 minutes.

We apologize for the inconvenience to your users. Our testing shows that playing back media is working fine, and we’ll work to get the recording function back online ASAP.

9/11/2014
8:09 AM
Deprecating selected older, weaker SSL ciphers for Canvas
Under Investigation

We’re deprecating a handful of older, weaker SSL ciphers effective EOD next Wednesday (9/17/14); we believe very few, if any, of you will be impacted by this change.

Past Service Interruptions

Upcoming Maintenance

<<< 04/08/2012 - 04/28/2012 >>>
12:00 AM - 6:00 AM
AEMS Maintenance
Service: Austin Exchange Messaging Service
Description: Installation of KB2550886 Hotfix to AEMS Mailbox Servers
A hotfix has been issued by Microsoft to address a race condition bug which could adversely impact the Database Availability Group clustering ... (more)
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
6:00 PM - 4:00 AM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be performing rolling upgrades on certain wireless access points across campus to address an ongoing bug attributed to a specific boot image on those WAPs. Upgrades will occur between ... (more)
1:00 PM - 1:30 PM
UTmail Maintenance
Service: UTmail
Description: We will be deploying new code for the UTmail sign-up portal. Due to the nature of the sign-up portal, we do not anticipate any interruption in service.
6:00 PM - 4:00 AM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be performing rolling upgrades on certain wireless access points across campus to address an ongoing bug attributed to a specific boot image on those WAPs. Upgrades will occur between ... (more)
10:30 PM - 10:45 PM
XML Gateway Documentation Maintenance
Service: XMLGateway
Description: Short downtime of XML Gateway system, expected to be less than 5 minutes, for on-line documentation updates.
7:00 AM - 7:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, April 10th from 7:00am - 7:30am the Virtual ID Cards will undergo routine scheduled maintenance. The service will be unavailable while maintenance occurs.
7:00 AM - 7:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, April 10th from 7:00am - 7:30am the ID Photo Gateway will undergo routine scheduled maintenance. The service will be unavailable while maintenance occurs.
7:00 AM - 7:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, April 10th from 7:00am - 7:30am the Student Photo Roster will undergo routine scheduled maintenance. The service will be unavailable while maintenance occurs.
9:00 AM - 12:00 PM
uTexas Identity Manager (TIM) QUAL maintenance
Service: uTexas Identity Manager (TIM)
Description: Installation of Oracle OS patches for TIM QUAL. Two 30-60 second outages are expected during the maintenance window. Production TIM services will not be affected.
6:00 PM - 4:00 AM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be performing rolling upgrades on certain wireless access points across campus to address an ongoing bug attributed to a specific boot image on those WAPs. Upgrades will occur between ... (more)
10:00 PM - 2:00 AM
Wikis Monthly Maintenance Window
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the second Tuesday of the month from 10 p.m. - 2 a.m. To the maximum extent possible, installation of service, application and security ... (more)
9:00 AM - 9:15 AM
Scheduled maintenance for dpdev1.dp.utexas.edu
Service: UT Direct development environment
Description: Configure the web server to deny existence of crossdomain.xml file.
This will fix an issue with users getting redirected to the incorrect url after logon. No down time or interruption of service is ... (more)
5:15 PM - 6:45 PM
NTP Server Maintenance
Service: Departmental Networks
Description: On Wednesday, April 11, from 5:15-6:45pm, Networking will be conducting maintenance on the campus NTP servers. These servers have multiple redundant peers and will be serviced one at a time, so no ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 4:00 AM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be performing rolling upgrades on certain wireless access points across campus to address an ongoing bug attributed to a specific boot image on those WAPs. Upgrades will occur between ... (more)
6:00 PM - 6:15 PM
Planned Maintenance of Document Repository on Wednesday April 11, 2012 at 6 PM
Service: Document Repository
Description: No downtime is expected during the maintenance window. Changes to DRI interface servlet deployed during the maintenance window will go into effect after the nightly restart of utdirect servers at ... (more)
7:00 AM - 8:00 AM
DPUSER Maintenance
Service: DPUSER
Description: DPUSER Maintenance will take place in PROD. No user impact is expected.
7:00 AM - 8:00 AM
Application Registry (AppReg) Maintenance
Service: Application Registry
Description: The Application Registry (AppReg) will be unavailable on Thursday, April 12, 2012 from 7am - 8am for system updates.
9:00 AM - 10:00 AM
Certificate maintenance on the Mail Filtering Service
Service: Mail Filtering Service
Description: The Mail Filtering Service (aka the IronPort appliances), will have maintenance done to their SSL certificates. No outage or disruption is expected, and any problems which do arise will be limited to ... (more)
10:00 AM - 11:00 AM
Routine Server Maintenance for UTBackup
Service: UTBackup
Description: A maintenance window has been requested by the vendor in order to prep our Appliances for the next revision of their product.
11:59 PM - 3:00 AM
UT Austin backup ISP planned outage (non-service affecting)
Service: Campus Network
Description: UT Austin's backup ISP connection will go down (non-service affecting) as our contractor replaces a damaged section of fiber cable located in the city right-of-way.
11:59 PM - 3:00 AM
UT Austin backup ISP planned outage (non-service affecting)
Service: Campus Network
Description: UT Austin's backup ISP connection will go down (non-service affecting) as our contractor replaces a damaged section of fiber cable located in the city right-of-way.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
8:00 AM - 11:00 AM
Survey updates
Service: Footprints Incident Tracking System
Description: - turn on surveys in Footprints to replace the current third-party HDI solution.
- slight customization to enforce team assignment
- add 'UT Tag' field to the ITS Incident Management ticket to ... (more)
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
8:00 AM - 6:00 PM
UT-EBS Maintenance
Service: UT Enterprise Bulk Storage (UTEBS)
Description: The UT-EBS service will undergo maintenance to optimize redundant physical components. This maintenance is anticipated to be transparent to end users.
5:30 AM - 7:00 AM
uTexas Identity Manager (TIM) Production maintenance
Service: uTexas Identity Manager (TIM)
Description: System maintenance for TIM Production servers. Two outages, each lasting less than five minutes, are expected during the maintenance window.
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
5:30 PM - 6:30 PM
DHCP Server Maintenance
Service: Departmental Networks
Description: On Wednesday, April 18, from 5:30-6:30pm, Networking will be conducting maintenance on the DHCP servers servicing departmental networks. The servers are configured in a redundant pair and will be ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
6:00 PM - 10:00 PM
Load Balancer Maintenance
Service: Core Network Services
Description: We will install an OS patch set on the F5 load balancing appliances. This patch set fixes a severe bug that causes the F5's to crash periodically.

Long lived connections to load balanced services ... (more)
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
9:00 PM - 10:00 PM
OAASPROD Patching
Service: Oracle
Description: We will be matching the oaasprod database to correct a SQL tuning bug
All Day
UDC C Chiller Service
Service: University Data Center
Description: Redundant Systems down for maintenance.
No Service interruption
7:30 AM - 8:30 AM
Task Manager Planned Maintenance
Description: On Wednesday, April 25, from 7:30 to 8:30 a.m., a Task Manager feature update will be migrated to production. There will be no interruptions to service or batch processing during this time.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
UDC C Chiller Service
Service: University Data Center
Description: Redundant Systems down for maintenance.
No Service interruption
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!