The University of Texas at Austin

ITS Services Status

Current Service Interruptions

8/22/2014
4:25 PM
RESOLVED: Maintenance on Canvas chat tool
Service Restored

The Canvas chat tool scheduled maintenance event is now complete. Your users will now be able to access and use the chat tool in Canvas as normal. We appreciate your patience.


As we reviewed the performance of the in-Canvas chat tool over the past week and looked ahead to next week, we determined it would be prudent to perform some urgent maintenance this afternoon. The Canvas chat tool will be unavailable today from 4:00 PM to 6:00 PM.

We apologize that this event is happening on very short notice. We’re taking this step in the interest of ensuring that the tool is stable and performant during the coming week.

8/22/2014
4:23 PM
dpdev1 maintenance
Under Investigation

Fri 22 Aug 4:23 PM
jEdit/DMG plugin update: Stewards have determined a viable solution and hope to have released it by mid-week next week.  The next update will be 4:00 PM on Monday 8/25, or earlier if we have more information.

We have contacted business stakeholders and determined that no business processes have been affected by the loss of this code editor plugin.  If your area has seen significant impact to your business processes and the use of the DMG web interface is not a sufficient workaround, please contact me and the admins at jedit-admin@utlists.utexas.edu.

Again, developers can still upload webAgent scripts via the DMG web interface.


Thu 21 Aug 3:54 PM
jEdit/DMG plugin update: Status is unchanged as work continues.  We will update the list in 24-hour increments during the work week.  The next update will be 4:00 PM tomorrow, Friday 8/22, or earlier if we have more information.
Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


Wed 20 Aug 5:03 PM
jEdit/DMG plugin update: Work continues but resolution is not imminent.
Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


10:00 AM
jEdit/DMG plugin update: Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


Tue 19 Aug 4:04 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.
Developers can still upload webAgent scripts via the DMG web interface.


12:00 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.
Developers can still upload webAgent scripts via the DMG web interface, so there has been a fully functional workaround available throughout.


9:38 AM
jEdit/DMG plugin update: The problem is at a much lower level than anticipated and will take serious analysis and perhaps development work for final remediation.
Please continue to use the web interface for uploads.


9:20 AM
Despite thorough testing, we have discovered an issue with the jEdit plugin for DMG this morning.
The workaround for webagent development is to use the DMG web interface (https://dpdev1.dp.utexas.edu/cgi-bin/dmg/index.cgi) to upload your webAgent scripts from your desktop.
Systems staff are investigating the issue.

Past Service Interruptions

Upcoming Maintenance

<<< 10/07/2012 - 10/27/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
7

12:00 AM - Mainframe maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

8

5:00 PM - Wireless Network Maintenance

9

6:30 AM - XML Gateway maintenance

7:00 AM - Planned Apollo Mainenance

8:00 AM - UT Direct planned migration

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

5:00 PM - UTS server maintenance

5:00 PM - Wireless Network Maintenance

10

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance.

9:00 AM - Upgrade to UTBackup 2.0

5:00 PM - Blog Service Weekly Maintenance

11

7:00 AM - Planned Apollo Mainenance

12

 

 

 

13

7:00 AM - SecureDoc service and server maintenance

14

12:01 AM - Austin Disk Services Planned Maintenance Window

15

10:00 PM - Monthly Group E-Mail Maintenance

16

7:00 AM - Javamail (jmail3) maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

6:00 PM - Wikis Monthly Maintenance

17

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance.

9:00 AM - uTexas Identity Manager (TIM) QUAL routine maintenance

5:00 PM - Blog Service Weekly Maintenance

18

 

 

 

19

 

 

 

20

7:00 AM - SecureDoc service and server maintenance

1:00 PM - PROD uTexas Identity Manager (TIM) Routine Maintenance

21

12:01 AM - SharePoint Monthly Maintenance

12:01 AM - SharePoint Maintenance Window

22

 

 

 

23

7:00 AM - Javamail (jmail2) maintenance

10:00 PM - Web Central (www.utexas.edu) internal maintenance

10:00 PM - Custom Unix Web hosting maintenance

24

All Day - Austin Disk Services: Transparent back-end storage maintenance

10:00 AM - utdirect update of jwebagent runtime

6:00 PM - Blog Service Weekly Maintenance

25

All Day - Austin Disk Services: Transparent back-end storage maintenance

26

All Day - Austin Disk Services: Transparent back-end storage maintenance

27

All Day - Austin Disk Services: Transparent back-end storage maintenance

7:00 AM - SecureDoc service and server maintenance

8:00 AM - Planned maintenance of Document Repository on Saturday October 27, 8 am - 10 am


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!