The University of Texas at Austin

ITS Services Status

Current Service Interruptions

1/28/2015
5:36 PM
BEGIN: Emergency Maintenance
Unplanned Maintenance

1/28/15 5:33pm
Beginning at 5:45 pm, we will begin emergency maintenance on the following services: Blogs, ITS Contracts, Wikis, WorldSpace.

A brief downtime will occur for each service.

1/28/2015
5:20 PM
Emergency Maintenance on Bulk Mail and Urgent E-mail
Unplanned Maintenance

1/28/15 5:17pm
Emergency maintenance will be performed on Bulk Mail and Urgent E-mail Systems beginning immediately. A brief downtime will occur.

1/28/2015
5:09 PM
Emergency TED Maintenance
Unplanned Maintenance

1/28/15 5:05pm
Maintenance will take place on the uTexas Enterprise Directory. LDAP searches and authentication will remain available, but updates will be interrupted for a brief window during the maintenance. This may delay some password resets for UT-EID accounts.
Start: Thursday, January 29, 2015 9:00 AM
End: Thursday, January 29, 2015 12:00 PM

1/28/2015
4:46 PM
RESOLVED: UT Web Emergency Maintenance
Service Restored

1/28/15 4:42pm
Maintenance has concluded.


1/28/15 3:44pm
UT Web will be performing emergency disruptive maintenance beginning immediately.
* Access to UT Web Panel administrative services will be briefly interrupted.
* End user content delivery will not be impacted.

1/28/2015
4:38 PM
Footprints: Emergency Maintenance
Unplanned Maintenance

1/28/15 3:39pm
Emergency maintenance will be performed on the FootPrints system tonight.
The service will be down for the duration of the maintenance.
Scheduled maintenance window:
01/28/2015 18:00 - 18:30

1/28/2015
3:28 PM
Expedited maintenance for IAM services
Unplanned Maintenance

1/28/15 3:22pm

The following IAM systems are performing expedited maintenance. Service disruptions, should they occur, will be minimal.

TIM – uTexas Identity Manager
TED – uTexas Enterprise Directory
Whips – Public Directory
UTLogin – Central Authentication Services
Shibboleth – SAML2 Identity Provider
Virtual ID Card
Photo Roster
Photo Gateway
Software Distribution and Sales Digital Download
IAM Request Application

1/28/2015
2:39 PM
RESOLVED: Intermittent Toopher two-factor authentication issues & Slowdowns
Service Restored

01/28/2015 2:36 pm
All issues have been addressed and the two-factor authentication system is operating normally at this time.


01/28/15 11:47 am
The vendor has implemented a fix to address the SMS issue and is investigating the other reported issues. 


01/28/15 10:32 am
At approximately 10:15 AM the two-factor authentication protecting all Payroll and W-2 information has sporadically been unable to pair customers using SMS or the Toopher application.
This means that some customers are not able to pair for the first time using SMS or the mobile Toopher application nor are some customers able to authenticate despite already being paired.
At this time we do not know of anyone having trouble authenticating or pairing using the OTPs.

The two-factor system is functioning in a degraded state but ITS is aware and working to resolve the issue.


01/28/15 10:31 am
The Toopher two-factor authentication system is experiencing intermittent issues affecting customers that use the SMS texting option. Vendor support has been engaged.

1/28/2015
11:58 AM
RESOLVED: COM4 slowdown
Service Restored

01/28/15 11:56 am
The issue causing the slowdown has been addressed and COM4 is back to normal.


1/28/15 11:45 am
The Develop instance of COM-PLETE is experiencing slowdowns, primarily in the Test and Qual environments.  Systems staff are investigating.

1/28/2015
10:42 AM
RESOLVED: Small number of emails from mainframe delayed
Service Restored

1/28/15 10:30am
The 67 delayed emails were sent out at 10:23 am today.


1/28/15 9:10am
Please consider this issue closed.

One (suspected junk) mail in particular caused a delay for about 60 messages, but this particular mail process is an offline/batch process with no strict delivery timeline.  The ~60 delayed messages will be sent by 11:00 AM today.

No real-time emails were affected and batch processing emails are going out normally at this time.


1/27/15 7:24pm
A small number of emails sent out from the UT mainframe via a “batch” email program (EMN$MAIL) are delayed.
ITS Systems staff are investigating.

1/28/2015
7:24 AM
RESOLVED: CATV Outage
Service Restored

1/28/2015 7:18am
This problem was resolved at about 1125 yesterday morning.


1/27/2015 11:21am
We are experiencing an outage on the CATV system.  We are working to restore service.

Past Service Interruptions

Upcoming Maintenance

<<< 10/07/2012 - 10/27/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
7

12:00 AM - Mainframe maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

8

5:00 PM - Wireless Network Maintenance

9

6:30 AM - XML Gateway maintenance

7:00 AM - Planned Apollo Mainenance

8:00 AM - UT Direct planned migration

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

5:00 PM - UTS server maintenance

5:00 PM - Wireless Network Maintenance

10

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance.

9:00 AM - Upgrade to UTBackup 2.0

5:00 PM - Blog Service Weekly Maintenance

11

7:00 AM - Planned Apollo Mainenance

12

 

 

 

13

7:00 AM - SecureDoc service and server maintenance

14

12:01 AM - Austin Disk Services Planned Maintenance Window

15

10:00 PM - Monthly Group E-Mail Maintenance

16

7:00 AM - Javamail (jmail3) maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

6:00 PM - Wikis Monthly Maintenance

17

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance.

9:00 AM - uTexas Identity Manager (TIM) QUAL routine maintenance

5:00 PM - Blog Service Weekly Maintenance

18

 

 

 

19

 

 

 

20

7:00 AM - SecureDoc service and server maintenance

1:00 PM - PROD uTexas Identity Manager (TIM) Routine Maintenance

21

12:01 AM - SharePoint Monthly Maintenance

12:01 AM - SharePoint Maintenance Window

22

 

 

 

23

7:00 AM - Javamail (jmail2) maintenance

10:00 PM - Web Central (www.utexas.edu) internal maintenance

10:00 PM - Custom Unix Web hosting maintenance

24

All Day - Austin Disk Services: Transparent back-end storage maintenance

10:00 AM - utdirect update of jwebagent runtime

6:00 PM - Blog Service Weekly Maintenance

25

All Day - Austin Disk Services: Transparent back-end storage maintenance

26

All Day - Austin Disk Services: Transparent back-end storage maintenance

27

All Day - Austin Disk Services: Transparent back-end storage maintenance

7:00 AM - SecureDoc service and server maintenance

8:00 AM - Planned maintenance of Document Repository on Saturday October 27, 8 am - 10 am


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!