The University of Texas at Austin

ITS Services Status

Current Service Interruptions

10/22/2014
4:29 PM
Extended processing time on certain Canvas imports and exports
Under Investigation

2:33
Some users are currently seeing extended processing time on certain jobs (e.g. SIS imports, course imports / exports). Our DevOps team is updating some configuration parameters and adding more resources to process jobs like these; we anticipate you’ll see improved performance soon. Thanks for your patience!

10/22/2014
3:54 PM
RESOLVED: Emergency Maintenance for UTBackup Service
Service Restored

15:52
Maintenance is complete and normal operations have been restored.


1441
Some UTBackup customers may experience an interruption in service as SSL certificates are updated on some of the appliances. Backups will automatically resume when the appliances restart but any restorations will have to be manually restarted.

10/22/2014
3:33 PM
RESOLVED: Resnet and DHFS Network Down
Service Restored

15:30
Service to Resnet and DHFS networks has been restored.


Resnet and the DHFS networks are down. This affects all wired and wireless access in all residence halls. Networking staff are on-site and
working to restore services.
In addition, DHFS servers that are in their server room in the residence halls are also unavailable. This includes Bevo Bucks and services that
may use it (e.g. UT Print).


Resnet and the DHFS network are down. Networking staff are investigating. This affects all wired and wireless access in all residence halls.

10/22/2014
10:57 AM
RESOLVED:Multi Factor Authentication (Toopher) intermittent outages
Service Restored

10:47
The time window for these issues relate directly to the UT Direct maintenance event and code rollback that caused intermittent outages for UT Direct.


The ITS monitoring system has indicated that the Multi-factor Authentication service Toopher is experiencing intermittent outages this morning.  ITS Applications staff is monitoring the service and is contacting the vendor for more information.

10/22/2014
10:57 AM
RESOLVED: UTLogin monitoring reporting errors
Service Restored

10:49
The errors that we observed occurred in a time window that relate directly to the UT Direct maintenance and code rollback event that caused intermittent outages for UT Direct this morning.
http://www.utexas.edu/its/events/event/6681/
We believe that no customers, other than those on UT Direct, experienced any interruption in service from UTLogin.


UTLogin monitoring endpoints are reporting intermittent errors. ITS Applications staff is investigating.

10/22/2014
10:40 AM
Issues with Task Manager and Natural on the Web?
Under Investigation

1035
The changes made during this maintenance event for UT Direct have been rolled back as of 10:20AM.

There were intermittent disruptions to some components within UT Direct from 10:00 to this point.

Past Service Interruptions

Upcoming Maintenance

<<< 11/11/2012 - 12/01/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
11

12:01 AM - SharePoint Maintenance Window

12

 

 

 

13

6:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

14

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

15

6:45 AM - XML Gateway maintenance

9:00 AM - Data Center Network Maintenance

3:00 PM - UTmail Signup Portal Maintenance

16

 

 

 

17

7:00 AM - SecureDoc service and server maintenance

18

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Monthly Maintenance

12:01 AM - SharePoint Maintenance Window

19

12:00 AM - Campus WSUS Maintenance

9:00 AM - uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance

10:00 PM - Monthly Group E-Mail Maintenance

20

7:00 AM - Planned Apollo Mainenance

6:00 PM - Wiki Service Monthly Maintenance

10:00 PM - Custom Unix Web hosting server maintenance

21

7:00 AM - Pype maintenance

6:00 PM - Blog Service Weekly Maintenance

22

 

 

 

23

 

 

 

24

7:00 AM - SecureDoc service and server maintenance

25

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

26

7:00 AM - Generator Load Bank Testing

27

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

6:45 AM - Javamail [QUAL] migration

7:00 AM - Generator Load Bank Testing

7:00 AM - Planned Apollo Mainenance

10:00 AM - Revert anti-virus to Sophos

4:00 PM - ERP Web Infrastructure Maintenance Window

6:30 PM - Planned maintenance of Document Repository - DRI Natural module

28

7:00 AM - Generator Load Bank Testing

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

29

7:00 AM - Generator Load Bank Testing

7:00 AM - Planned Apollo Mainenance

30

 

 

 

1

7:00 AM - SecureDoc service and server maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!