The University of Texas at Austin

ITS Services Status

Current Service Interruptions

10/21/2014
6:30 PM
RESOLVED: Some users experiencing Office 365 connectivity issues
Service Restored

6:26pm
Microsoft engineers report that the affected portion of Office 365 infrastructure has been repaired and returned to service.  Ongoing testing will be conducted by ITS Systems staff to ensure the quality of the service.  This issue can be considered resolved at this time.


5:00pm
Microsoft engineers have shifted Office 365 traffic to unaffected servers in an attempt to mitigate the impact of the issue on users.  We continue to recommend that users experiencing this issue use of the Outlook Web App (https://office365.austin.utexas.edu/).  ITS Systems staff will continue to monitor this issue and will provide further updates as they occur.  The next update will be posted at 7:00 PM.


4:00pm
Microsoft has determined that a portion of capacity that facilitates connections to Office 365 from desktop mail clients is degraded.  We continue to recommend that affected users make use of the Outlook Web App (https://office365.austin.utexas.edu/).  The next update will be posted at 5:00 PM.


3:00pm
Working with ITS Systems staff, Microsoft has determined that this issue is affecting connectivity for a large number of users in the Office 365 environment.  Microsoft engineers are investigating the root cause in pursuit of a resolution.
At this time, ITS recommends that users experiencing difficulties use the Outlook Web App (https://office365.austin.utexas.edu), which appears to be functioning correctly.  The next update will be posted at 4:00 PM.


2:07pm
ITS Systems Staff have opened a critical severity support case with Microsoft, and the investigation is ongoing.  Next update: 3:00 PM.


1:14pm
The ITS Help Desk has received calls from several users experiencing poor sync performance and/or issues connecting to mailboxes in Office 365.  ITS Systems staff are investigating, and are reaching out to Microsoft for additional support.

10/21/2014
2:37 PM
Canvas Status Update: Request timeouts and severe slowness 10-15-14
Under Investigation

2:35
Canvas Status Update
Extended processing time on certain Canvas imports and exports

Hi Admins—

Some users are currently seeing extended processing time on certain jobs (e.g. SIS imports, course imports / exports). Our DevOps team is updating some configuration parameters and adding more resources to process jobs like these; we anticipate you’ll see improved performance soon. Thanks for your patience!



1:40
Since the release this morning, we’ve seen reports from some Chrome users that they’re unable to view discussion responses, see a list of files in a course’s Files section, edit / view pages, etc. In every case reported to us so far, clearing browser cache once has solved the problem entirely, for all Canvas content. The issue only seems to affect some Chrome users, not all. It does not seem to matter which version of Chrome the user is using.

Please encourage users who contact you with these symptoms (Chrome, can’t see certain content) to try clearing their cache. We’ve updated the greeting message on our phone lines to suggest this tip to callers, too.

We’ve reported this problem to our engineering team. Ideally, they’ll be able to push a global fix—but we haven’t identified a root cause yet, and this might prove to be an issue that can’t be addressed for all users from here. If we learn of cases where clearing cache does *not* solve this problem, we’ll provide an update right away.


1:58
Canvas response times have returned to normal levels and all should be functional again for your users. We apologize for any inconvenience this caused.  Please contact us if you are continuing to experience any issues.


We just became aware of an issue that is affecting many Canvas users, causing timeouts and lack of response to requests. We’re investigating the problem and will provide more information in the next 15 minutes.

10/16/2014
1:30 PM
RESOLVED: UT Forge SVN downtime
Service Restored

13:28
EXTERNAL NOTIFICATION:
While UT Forge SVN service is fully functional right now, this message serves to notify campus of a period of downtime our SVN service experienced earlier today in case anyone noticed a problem.

A very unusual problem with file handling blocked access to SVN repositories at 11:41 AM.
The issue was resolved at 12:05 PM.

If you have any trouble connecting to SVN now, please notify stewards as per normal at utforge-admin@utlists.utexas.edu

10/15/2014
11:27 AM
RESOLVED: UT Lists message delivery interruption
Service Restored

11:21
UT Lists mail delivery is restored and all outstanding mail is delivered.

ITS Systems staff have identified the root cause and will identify methods to avoid this issue in the future.


11:06
UT Lists mail service is experiencing delays in mail delivery. ITS systems staff are working on the problem.

Past Service Interruptions

Upcoming Maintenance

<<< 11/11/2012 - 12/01/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
11

12:01 AM - SharePoint Maintenance Window

12

 

 

 

13

6:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

14

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

15

6:45 AM - XML Gateway maintenance

9:00 AM - Data Center Network Maintenance

3:00 PM - UTmail Signup Portal Maintenance

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17

7:00 AM - SecureDoc service and server maintenance

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12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Monthly Maintenance

12:01 AM - SharePoint Maintenance Window

19

12:00 AM - Campus WSUS Maintenance

9:00 AM - uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance

10:00 PM - Monthly Group E-Mail Maintenance

20

7:00 AM - Planned Apollo Mainenance

6:00 PM - Wiki Service Monthly Maintenance

10:00 PM - Custom Unix Web hosting server maintenance

21

7:00 AM - Pype maintenance

6:00 PM - Blog Service Weekly Maintenance

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24

7:00 AM - SecureDoc service and server maintenance

25

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

26

7:00 AM - Generator Load Bank Testing

27

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

6:45 AM - Javamail [QUAL] migration

7:00 AM - Generator Load Bank Testing

7:00 AM - Planned Apollo Mainenance

10:00 AM - Revert anti-virus to Sophos

4:00 PM - ERP Web Infrastructure Maintenance Window

6:30 PM - Planned maintenance of Document Repository - DRI Natural module

28

7:00 AM - Generator Load Bank Testing

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

29

7:00 AM - Generator Load Bank Testing

7:00 AM - Planned Apollo Mainenance

30

 

 

 

1

7:00 AM - SecureDoc service and server maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!