The University of Texas at Austin

ITS Services Status

Current Service Interruptions

5/6/2015
7:57 PM
EID Admin Tool Inaccessible
Service Restored

5/6/2015 7:55 PM
Resolved at 7:44 after the the Central ITS Oracle RAC outage was resolved.


5/6/2015 6:19pm
The EID Admin Tool became completely inaccessible around 6:05pm. All consultants currently working at the Help Desk were able to replicate the issue.

ITS applications staff are investigating.

5/6/2015
7:46 PM
Central ITS Oracle RAC
Service Restored

5/6/2015 7:44 PM
The Central ITS Oracle RAC service has been restored as of approximately 7:20PM.

The following environments have been verified to be working:
* IDPhotos applications (Student Photo Roster, Virtual ID Cards, and ID Photo Gateway)
* PyPE applications using Oracle
* EID Admin application
* EID Self-help application

The root cause of this service interruption was storage maintenance (vendor assisted) that did not go as planned.

This is the final planned update for this incident. 

An Incident Report shall be prepared and posted by the Storage team per ITS Incident Communication Policy.


5/6/2015 7:36 PM
The Central ITS Oracle RAC service has been restored as of approximately 7:20PM.

The following environments have been verified to be working:
* IDPhotos applications (Student Photo Roster, Virtual ID Cards, and ID Photo Gateway)
* PyPE applications using Oracle

The following applications are available, but EID updates are being delayed to downstream systems:
* EID Admin application
* EID Self-help application

The root cause of this service interruption was storage maintenance (vendor assisted) that did not go as planned.

An Incident Report shall be prepared and posted by the Storage team per ITS Incident Communication Policy.

An update will follow at 8:00, or earlier as appropriate.


5/6/2015 7:02 PM
The ITS Central RAC Database Server appears to be down.  The Housing and Food Public website is currently not operational as well as several other services that depend on the Oracle Database residing on The ITS Central RAC Database Server.


5/6/2015 7:07 PM
As a result of the loss of connectivity to NFS storage during storage maintenance, Oracle services are not in a desired functional state, and are being restarted in a controlled manner to ensure consistency of service availability. 

The Oracle service disruption is causing downstream outages of services dependent upon the Central ITS Oracle RAC environment, including:

* TIM
* EID Admin application
* EID Self-help application
* IDPhotos applications (Student Photo Roster, Virtual ID Cards, and ID Photo Gateway)
* PyPE applications using Oracle
* Housing and Public Foods website

An update will follow at 7:30 or earlier as warranted.

5/6/2015
6:55 PM
RESOLVED: UT Direct website is unresponsive
Service Restored

5/6/2015 6:51 PM
During a planned maintenance event there was a very brief loss of connectivity to NFS storage.

UT DIRECT and ITS Oracle services have been verified to be functional. Service owners dependent NFS storage should verify the health of there services.


5/6/2015 6:35 PM
UT Direct is responding normally.  ITS Systems staff is investigating the root cause.


5/6/2015 5:56PM
At 5:50 pm today we were made aware that UT Direct (utdirect.utexas.edu) was unresponsive. It appears all users are impacted.

5/6/2015
11:32 AM
Windows Web Hosting: Service Outage
Under Investigation

05/06/15 11:25
At this time, it appears this issue has been resolved but we will leave it ‘under investigation’ for now as we continue to monitor for any further evidence of a problem. 


05/06/15 10:44
ITS has discovered that this issue has not been completely resolved.  The issue remains under investigation.


05/06/15 10:18am
The DNS issue with Windows Web Hosting has resolved and all sites appear to be responding normally again.


05/06/15 09:05
ITS Systems has engaged ITS Networking to assist with the investigation into the DNS resolution issue. There is no ETA on return to service yet. Additional updates will be provided when more information is known.


05/06/15 08:09
Sites hosted on Windows Web Hosting that have their DNS hosted at UT are currently not resolving properly and thus are offline. Sites whose DNS is hosted by a 3rd party provider appear to be unaffected. ITS Systems staff are working to resolve the issue and will update when more is known.

Affected sites include:

Tools.crwr.utexas.edu
His.crwr.utexas.edu
Efis.crwr.utexas.edu
Data.crwr.utexas.edu
Fsel.engr.utexas.edu
www.crwr.utexas.edu
lifelong.engr.utexas.edu
systems.webhost.utexas.edu/sysmod/systems/
https://systems.webhost.utexas.edu/inventory/vsphere/

5/6/2015
8:35 AM
RESTORED:Technology Resources JIRA Application Maintenance
Service Restored

05/06/15 08:31
This maintenance event is complete.


05/06/15 7:12 AM

Event Title: TRecs JIRA Application Maintenance

Description: The Technology Resources instance (issues.ecs.utexas.edu) of JIRA will upgrade to the latest stable version. TRecs JIRA will not be available during this maintenance event.

Start Date: Wednesday, May 6, 2015

End Date: Wednesday, May 6, 2015

Start Time: 7:00 AM

End Time: 8:30 AM

Past Service Interruptions

Upcoming Maintenance

<<< 11/18/2012 - 12/08/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
18

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Monthly Maintenance

12:01 AM - SharePoint Maintenance Window

19

12:00 AM - Campus WSUS Maintenance

9:00 AM - uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance

10:00 PM - Monthly Group E-Mail Maintenance

20

7:00 AM - Planned Apollo Mainenance

6:00 PM - Wiki Service Monthly Maintenance

10:00 PM - Custom Unix Web hosting server maintenance

21

7:00 AM - Pype maintenance

6:00 PM - Blog Service Weekly Maintenance

22

 

 

 

23

 

 

 

24

7:00 AM - SecureDoc service and server maintenance

25

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

26

7:00 AM - Generator Load Bank Testing

27

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

6:45 AM - Javamail [QUAL] migration

7:00 AM - Generator Load Bank Testing

7:00 AM - Planned Apollo Mainenance

10:00 AM - Revert anti-virus to Sophos

4:00 PM - ERP Web Infrastructure Maintenance Window

6:30 PM - Planned maintenance of Document Repository - DRI Natural module

28

7:00 AM - Generator Load Bank Testing

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

29

7:00 AM - Generator Load Bank Testing

7:00 AM - Planned Apollo Mainenance

30

 

 

 

1

7:00 AM - SecureDoc service and server maintenance

2

12:00 AM - Mainframe maintenance window

12:01 AM - SharePoint Maintenance Window

3

12:00 AM - Campus WSUS Maintenance

4

7:00 AM - Monthly JIRA Application Maintenance

9:00 AM - uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance

5

7:30 AM - Data Center Network Maintenance

9:00 AM - Virtual Servers emergency maintenance: Remove datastores

5:00 PM - UT Direct Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

6

6:45 AM - FTPMail [QUAL] migration to Linux

7:00 PM - Virtual Servers Maintenance Window

7

 

 

 

8

7:00 AM - SecureDoc service and server maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!