The University of Texas at Austin

ITS Services Status

Current Service Interruptions

12/19/2014
4:49 PM
RESOLVED: UT-V storage issue
Service Restored

12/19/14 4:41pm
The malfunctioning VM copy has been successfully removed.
The longer term host solution has been implemented in the cluster.
This incident is resolved.


12/19/14 12:07
One VM did not recover from the original storage issue. We have subsequently restored a copy the affected VM from backup to return it to service but the original copy remains in an inconsistent state. We are holding on the longer term host storage solution until vendor support can advise us on how to proceed with the VM issue.
Next update 5:00pm.


12/19/14 07:53
A workaround was found for the immediate issue affecting VMs. All VMs have been migrated off the affected host and are running on functional hosts. UT-V customers have been notified and if their VM was affected, they should validate the state of their VMs.

The UT-V team is working to implement a longer term solution in the cluster.

Next update 11:00am.


12/19/14 07:16
UT-V staff are investigating an issue with a single UT-V host.

Affected VMs are being identified and VM owners contacted.

12/19/2014
11:07 AM
RESOLVED: Web Central virtual hosting issues
Service Restored

12/19 11:06 AM
UPDATE: 

The websites hosted on the server experienced outages from 9:50 - 10:25 a.m., including:

accessut.utexas.edu
aspires.ece.utexas.edu
austinsculturalcampus.org
bainesreport.org
bealonghorn.utexas.edu
campaign.utexas.edu
cml.music.utexas.edu
ctr.utexas.edu
energyinterface.org
fic.engr.utexas.edu
floodconference.engr.utexas.edu
give.utexas.edu
hkn.ece.utexas.edu
hps.ece.utexas.edu
ideas.utexas.edu
ieee.ece.utexas.edu
ieeecs.ece.utexas.edu
lbjjournal.org
lca.ece.utexas.edu
links.utexas.edu
mirt.tmi.utexas.edu
nano.mer.utexas.edu
nanocrystal.che.utexas.edu
opto.ece.utexas.edu
planted.wildflower.org
ras.ece.utexas.edu
registrar.utexas.edu
rrhlm.org
scienceandthesea.org
shared.utexas.edu
shop.pge.utexas.edu
snei.engr.utexas.edu
spark.ece.utexas.edu
structures.engr.utexas.edu
swicorps.org
test.ugs.utexas.edu
test.world.utexas.edu
test.www.utexas.edu
utgi-test.its.utexas.edu
tmi.utexas.edu
ugs.utexas.edu
utree.utexas.edu
weewave.mer.utexas.edu
world.utexas.edu
www.ideatoproduct.org


12/19/14 10:31
All hosted websites have been returned to service.


12/19/14 10:21
A number of websites are experiencing outages due to the server resource issues. A list of impacted websites is being created.


12/19/14 10:16
The machine running the RHEL side of Web Central virtual web hosting is experiencing resource issues.

Systems staff are investigating.

12/12/2014
6:46 PM
UT Voice Mail Access Errors
Under Investigation

6:46 pm
Some subscribers have also reported their callers being forwarded to UTVM and hearing the “the page you have requested is currently unavailable” error instead of the greeting.  All errors continue to be sporadic and the vendor is continuing to investigate.


3:39 pm
The UT Voice Mail system is sporadically responding to telephone logins and/or commands with the error, “This page is unavailable,” and to web logins and/or navigation with the error “Connection reset.”  Subsequent attempts are usually successful, so subscribers can repeat their attempted commands.  The vendor is investigating.  Note:  SmartVoice users are not affected.

Past Service Interruptions

Upcoming Maintenance

<<< 11/25/2012 - 12/15/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
25

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

26

7:00 AM - Generator Load Bank Testing

27

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

6:45 AM - Javamail [QUAL] migration

7:00 AM - Generator Load Bank Testing

7:00 AM - Planned Apollo Mainenance

10:00 AM - Revert anti-virus to Sophos

4:00 PM - ERP Web Infrastructure Maintenance Window

6:30 PM - Planned maintenance of Document Repository - DRI Natural module

28

7:00 AM - Generator Load Bank Testing

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

29

7:00 AM - Generator Load Bank Testing

7:00 AM - Planned Apollo Mainenance

30

 

 

 

1

7:00 AM - SecureDoc service and server maintenance

2

12:00 AM - Mainframe maintenance window

12:01 AM - SharePoint Maintenance Window

3

12:00 AM - Campus WSUS Maintenance

4

7:00 AM - Monthly JIRA Application Maintenance

9:00 AM - uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance

5

7:30 AM - Data Center Network Maintenance

9:00 AM - Virtual Servers emergency maintenance: Remove datastores

5:00 PM - UT Direct Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

6

6:45 AM - FTPMail [QUAL] migration to Linux

7:00 PM - Virtual Servers Maintenance Window

7

 

 

 

8

7:00 AM - SecureDoc service and server maintenance

9

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

10

 

 

 

11

9:00 AM - uTexas Identity Manager (TIM) QUAL Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

12

6:00 AM - WebSpace Emergency Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

13

2:30 PM - uTexas Enterprise Directory (TED) routine maintenance

5:00 PM - UT Direct Planned Maintenance

14

 

 

 

15

7:00 AM - SecureDoc service and server maintenance


  No maintenance to be scheduled
  Today's date

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