The University of Texas at Austin

ITS Services Status

Current Service Interruptions

6:29 PM
RESOLVED: Emergency Maintenance
Service Restored

1/28/15 6:28pm
Maintenance has concluded.

1/28/15 5:33pm
Beginning at 5:45 pm, we will begin emergency maintenance on the following services: Blogs, ITS Contracts, Wikis, WorldSpace.
A brief downtime will occur for each service.

6:25 PM
RESOLVED: Footprints: Emergency Maintenance
Service Restored

1/28/15 6:25 PM
Maintenance is complete, service is back to normal.

1/28/15 3:39pm
Emergency maintenance will be performed on the FootPrints system tonight.
The service will be down for the duration of the maintenance.
Scheduled maintenance window:
01/28/2015 18:00 - 18:30

5:57 PM
RESOLVED: Emergency Maintenance on Bulk Mail and Urgent E-mail
Service Restored

1/28/15 5:57 PM
Maintenance complete.

1/28/15 5:17pm
Emergency maintenance will be performed on Bulk Mail and Urgent E-mail Systems beginning immediately. A brief downtime will occur.

5:09 PM
Emergency TED Maintenance
Unplanned Maintenance

1/28/15 5:05pm
Maintenance will take place on the uTexas Enterprise Directory. LDAP searches and authentication will remain available, but updates will be interrupted for a brief window during the maintenance. This may delay some password resets for UT-EID accounts.
Start: Thursday, January 29, 2015 9:00 AM
End: Thursday, January 29, 2015 12:00 PM

4:46 PM
RESOLVED: UT Web Emergency Maintenance
Service Restored

1/28/15 4:42pm
Maintenance has concluded.

1/28/15 3:44pm
UT Web will be performing emergency disruptive maintenance beginning immediately.
* Access to UT Web Panel administrative services will be briefly interrupted.
* End user content delivery will not be impacted.

3:28 PM
Expedited maintenance for IAM services
Unplanned Maintenance

1/28/15 3:22pm

The following IAM systems are performing expedited maintenance. Service disruptions, should they occur, will be minimal.

TIM – uTexas Identity Manager
TED – uTexas Enterprise Directory
Whips – Public Directory
UTLogin – Central Authentication Services
Shibboleth – SAML2 Identity Provider
Virtual ID Card
Photo Roster
Photo Gateway
Software Distribution and Sales Digital Download
IAM Request Application

2:39 PM
RESOLVED: Intermittent Toopher two-factor authentication issues & Slowdowns
Service Restored

01/28/2015 2:36 pm
All issues have been addressed and the two-factor authentication system is operating normally at this time.

01/28/15 11:47 am
The vendor has implemented a fix to address the SMS issue and is investigating the other reported issues. 

01/28/15 10:32 am
At approximately 10:15 AM the two-factor authentication protecting all Payroll and W-2 information has sporadically been unable to pair customers using SMS or the Toopher application.
This means that some customers are not able to pair for the first time using SMS or the mobile Toopher application nor are some customers able to authenticate despite already being paired.
At this time we do not know of anyone having trouble authenticating or pairing using the OTPs.

The two-factor system is functioning in a degraded state but ITS is aware and working to resolve the issue.

01/28/15 10:31 am
The Toopher two-factor authentication system is experiencing intermittent issues affecting customers that use the SMS texting option. Vendor support has been engaged.

11:58 AM
RESOLVED: COM4 slowdown
Service Restored

01/28/15 11:56 am
The issue causing the slowdown has been addressed and COM4 is back to normal.

1/28/15 11:45 am
The Develop instance of COM-PLETE is experiencing slowdowns, primarily in the Test and Qual environments.  Systems staff are investigating.

10:42 AM
RESOLVED: Small number of emails from mainframe delayed
Service Restored

1/28/15 10:30am
The 67 delayed emails were sent out at 10:23 am today.

1/28/15 9:10am
Please consider this issue closed.

One (suspected junk) mail in particular caused a delay for about 60 messages, but this particular mail process is an offline/batch process with no strict delivery timeline.  The ~60 delayed messages will be sent by 11:00 AM today.

No real-time emails were affected and batch processing emails are going out normally at this time.

1/27/15 7:24pm
A small number of emails sent out from the UT mainframe via a “batch” email program (EMN$MAIL) are delayed.
ITS Systems staff are investigating.

7:24 AM
Service Restored

1/28/2015 7:18am
This problem was resolved at about 1125 yesterday morning.

1/27/2015 11:21am
We are experiencing an outage on the CATV system.  We are working to restore service.

Past Service Interruptions

Upcoming Maintenance

<<< 11/04/2012 - 11/24/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday

12:01 AM - SharePoint Maintenance Window

1:00 AM - Mainframe maintenance window


12:00 AM - Campus WSUS Maintenance

9:00 AM - Re-enable HA host monitoring within "Enterprise" cluster...


7:00 AM - Monthly JIRA Application Maintenance


5:00 PM - UT Direct planned migration

6:00 PM - Blog Service Weekly Maintenance

10:00 PM - UT Lists service maintenance


7:00 AM - Application Registry (AppReg) Server Maintenance


9:00 AM - UT-V addition of datastores


7:00 AM - SecureDoc service and server maintenance


12:01 AM - SharePoint Maintenance Window






6:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window


5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance


6:45 AM - XML Gateway maintenance

9:00 AM - Data Center Network Maintenance

3:00 PM - UTmail Signup Portal Maintenance






7:00 AM - SecureDoc service and server maintenance


12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Monthly Maintenance

12:01 AM - SharePoint Maintenance Window


12:00 AM - Campus WSUS Maintenance

9:00 AM - uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance

10:00 PM - Monthly Group E-Mail Maintenance


7:00 AM - Planned Apollo Mainenance

6:00 PM - Wiki Service Monthly Maintenance

10:00 PM - Custom Unix Web hosting server maintenance


7:00 AM - Pype maintenance

6:00 PM - Blog Service Weekly Maintenance










7:00 AM - SecureDoc service and server maintenance

  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!