The University of Texas at Austin

ITS Services Status

Current Service Interruptions

8/30/2015
1:03 PM
RESOLVED: UTprint services restarting
Service Restored

8/30/15 1:01pm
Tests show the UTprint server is back online and functioning properly.


8/30/15 12:45pm
The UTprint server its-pharos-p01 is being restarted to help diagnose a billing gateway problem noticed in the FAC computer labs this morning.

8/29/2015
11:47 PM
RESOLVED: Some Canvas users seeing page errors for modules and quizzes
Service Restored

8/29/15 11:45 PM
Canvas Status Update
Some users seeing page errors for modules and quizzes - Resolved
At 9:30 PM MST our Product and Engineering Team deployed a fix that resolved the issue that caused some users to experience a page error when trying to access modules or while accessing a quiz that required an access code.

We sincerely apologize for the trouble this has caused for users at your institution.


8/29/2015 6:05pm
Some users seeing page errors for modules and quizzes.

The production release this morning, Saturday, August 29th, resulted in some users running into page errors with Quiz and Module pages:

The page errors are appearing for any quizzes which require access codes.  For these quizzes, when you click on their title within the course, it takes you directly to the Access Code entry page.  Entering the access code/password results in a Page Error message.

The Module Page errors have been sporadic for some students, but are not appearing for other users on their course Modules pages.  Clicking on any course with Modules listed as the home page, or clicking on the Modules link for a course, will result in a Page Error message.

Our engineers were made aware of both of these issues and their impact early this afternoon (12:00 pm MT) and have been actively working to address these changes from the release.  Our Status Page was updated, but we wanted to make you aware as a fix will take a bit longer to test and deploy.  We will provide an update here and on the status page as further information is made available.

We sincerely apologize for the trouble this is causing for users at your institution; we are working closely with our engineering team to ensure this can be fixed as soon as possible .

8/29/2015
5:54 PM
RESOLVED: East Campus Cabling/Emergency Maintenance
Service Restored

8/29/2015 5:48pm
Work is complete for the day.  There were no outages or disruptions to any services.


8/28/2015 1:57PM
Contractors will be conducting emergency maintenance Saturday 8/29 from 8am-12pm on a segment of the university’s underground cable plant.  No outages are anticipated by the contractor.  ITS Cabling and Construction will be on site monitoring the project and UDC Operations will be monitoring systems.

Past Service Interruptions

Upcoming Maintenance

<<< 02/12/2012 - 03/03/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
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12:01 AM - SharePoint 2010 Maintenance

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14

6:30 AM - uTexas Identity Manager (TIM) routine maintenance

10:00 PM - Wikis Monthly Maintenance Window

15

 

 

 

16

7:00 AM - Student Photo Roster Planned Maintenance

7:00 AM - ID Photo Gateway Planned Maintenance

7:00 AM - Virtual ID Cards Planned Maintenance

17

9:00 AM - Selfscan (SAINT) Recurring Maintenance

18

7:00 AM - EWDE - SecureDoc Service Maintenance Window

9:00 AM - Upgrade Load Balancers

19

12:00 AM - AEMS Maintenance

12:01 AM - SharePoint Monthly Maintenance

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

7:00 AM - UDC Customer Move Event - McCombs School of Business

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22

5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Recurring Maintenance

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24

9:00 AM - Selfscan (SAINT) Recurring Maintenance

1:30 PM - UTmail Maintenance

25

10:00 AM - DEFINE Internals/Enterprise Workflow Planned Maintenance

26

12:01 AM - Austin Disk Services Planned Maintenance Window

8:00 AM - OAASPROD 11.2 RAC node addition

8:00 AM - Virtual ID Cards Planned Maintenance

8:00 AM - ID Photo Gateway Planned Maintenance

8:00 AM - Student Photo Roster Planned Maintenance

9:00 PM - PyPE planned maintenance

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29

9:00 AM - Software Update on the Mail Filtering Service (aka the IronPorts)

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2

9:00 AM - Selfscan (SAINT) Recurring Maintenance

3

7:00 AM - EWDE - SecureDoc Service Maintenance Window


  No maintenance to be scheduled
  Today's date

We Can Help

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