The University of Texas at Austin

ITS Services Status

Current Service Interruptions

5/4/2016
12:26 PM
Intermittent Outage for some UCDs (Universal Call Distribution)
Under Investigation

5/4/2016 11:50 AM
Some UCD (Universal Call Distribution) customers are reporting an issue with UCDs going to overflow routes and not to agents who are logged in.  ITS is implementing a workaround for those affected UCD groups and will be engaging the vendor. 

4/15/2016
11:45 PM
Hitachi NAS Configuration Issue
Unplanned Maintenance

4/15/2016 11:41 PM
Mitigation efforts are ongoing. The majority of clients have been updated and the rest systems are waiting on maintenance windows.


3/19/2016 9:00 AM
The mitigation effort is underway. Next update will be on 3/25


3/12/16 9pm
The Enterprise Systems Management team is devising the plan for NFS connection string mitigation.  Next update Friday Mar 18, 2016.


3/4/16 4:48pm
Current Status: Enterprise Service Management team continues to plan the NFS connect string mitigation effort.

Next Update: EOD March 11, 2016


3/2/2016 4:56pm
What: The Hitachi NAS (HNAS) storage array is running in an unanticipated configuration following a recent maintenance event.

Impact: There is no known impact. There is no anticipated impact from mitigation efforts that are initiating now.

Scope of Impact: All devices/services that mount storage from the HNAS are in scope.

Mitigation: The Enterprise Systems Management team is working with the Storage team to update NFS connect strings on all servers in scope.

Next Update: EOD Friday March 4, 2016.

Past Service Interruptions

Upcoming Maintenance

<<< 02/12/2012 - 03/03/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
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12:01 AM - SharePoint 2010 Maintenance

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6:30 AM - uTexas Identity Manager (TIM) routine maintenance

10:00 PM - Wikis Monthly Maintenance Window

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7:00 AM - Virtual ID Cards Planned Maintenance

7:00 AM - ID Photo Gateway Planned Maintenance

7:00 AM - Student Photo Roster Planned Maintenance

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9:00 AM - Selfscan (SAINT) Recurring Maintenance

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7:00 AM - EWDE - SecureDoc Service Maintenance Window

9:00 AM - Upgrade Load Balancers

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12:00 AM - AEMS Maintenance

12:01 AM - Blackboard maintenance window

12:01 AM - SharePoint Monthly Maintenance

12:01 AM - Austin Disk Services Planned Maintenance Window

7:00 AM - UDC Customer Move Event - McCombs School of Business

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5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Recurring Maintenance

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9:00 AM - Selfscan (SAINT) Recurring Maintenance

1:30 PM - UTmail Maintenance

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10:00 AM - DEFINE Internals/Enterprise Workflow Planned Maintenance

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12:01 AM - Austin Disk Services Planned Maintenance Window

8:00 AM - OAASPROD 11.2 RAC node addition

8:00 AM - Student Photo Roster Planned Maintenance

8:00 AM - ID Photo Gateway Planned Maintenance

8:00 AM - Virtual ID Cards Planned Maintenance

9:00 PM - PyPE planned maintenance

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9:00 AM - Software Update on the Mail Filtering Service (aka the IronPorts)

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2

9:00 AM - Selfscan (SAINT) Recurring Maintenance

3

7:00 AM - EWDE - SecureDoc Service Maintenance Window


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We Can Help

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We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!