The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/1/2015
10:19 PM
Office 365 Connectivity Issue
Service Functioning, Temporary Solution in Place

7/1/2015 10:19 PM
Microsoft engineers have completed corrective actions to their network infrastructure, and service connectivity appears to have been restored for all users.  ITS Systems staff will continue to closely monitor the situation until we are satisfied that the issue is fully resolved.


7/1/2015 5:00PM
Microsoft engineers have determined a preliminary root cause – “a high-level portion of the network infrastructure became degraded, which is causing an interruption to Exchange Online connectivity” – and have redirected network traffic to alternate capacity in an attempt to restore service.  ITS Systems staff are continuing to coordinate support and monitor progress.  The next update will be posted no later than 11:00 PM.


7/1/2015 3:37 PM
ITS Systems staff have received reports of users unable to access Exchange Online mailboxes via MAPI,EAS,EWS, or the Outlook Web App.  Staff are engaging with Microsoft to investigate the issue further and formulate a resolution.

Past Service Interruptions

Upcoming Maintenance

<<< 02/12/2012 - 03/03/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
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12:01 AM - SharePoint 2010 Maintenance

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6:30 AM - uTexas Identity Manager (TIM) routine maintenance

10:00 PM - Wikis Monthly Maintenance Window

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7:00 AM - Student Photo Roster Planned Maintenance

7:00 AM - ID Photo Gateway Planned Maintenance

7:00 AM - Virtual ID Cards Planned Maintenance

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9:00 AM - Selfscan (SAINT) Recurring Maintenance

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7:00 AM - EWDE - SecureDoc Service Maintenance Window

9:00 AM - Upgrade Load Balancers

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12:00 AM - AEMS Maintenance

12:01 AM - SharePoint Monthly Maintenance

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

7:00 AM - UDC Customer Move Event - McCombs School of Business

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5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Recurring Maintenance

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9:00 AM - Selfscan (SAINT) Recurring Maintenance

1:30 PM - UTmail Maintenance

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10:00 AM - DEFINE Internals/Enterprise Workflow Planned Maintenance

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12:01 AM - Austin Disk Services Planned Maintenance Window

8:00 AM - OAASPROD 11.2 RAC node addition

8:00 AM - Virtual ID Cards Planned Maintenance

8:00 AM - ID Photo Gateway Planned Maintenance

8:00 AM - Student Photo Roster Planned Maintenance

9:00 PM - PyPE planned maintenance

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9:00 AM - Software Update on the Mail Filtering Service (aka the IronPorts)

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2

9:00 AM - Selfscan (SAINT) Recurring Maintenance

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7:00 AM - EWDE - SecureDoc Service Maintenance Window


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!