The University of Texas at Austin

ITS Services Status

Current Service Interruptions

11/21/2014
3:42 PM
RESOLVED:UTLogin intermittent issues
Service Restored

15:39
This service is restored.


15:01
Related to this earlier issue, IAM staff observed an additional blip that
lasted from 2:20PM - 2:24PM, when it was resolved.

IAM staff have engaged the vendor.


1412
Applications resolved the service interruption at 1:58pm.

We are collecting logs and will be working with our vendor to determine
the root cause.


1358
UTLogin began experiencing an issue at 1:35pm that is causing intermittent
issues for some UTLogin customers.

Applications staff is investigating.

11/21/2014
2:00 PM
RESOLVED:  UTBackup Emergency Maintenance
Service Restored

1:59 PM
Maintenance has ended.


12:57 PM
Maintenance is beginning.


3:28pm 11/20/14
UTBackup will undergo emergency maintenance November 21, 2014 at 1:00 PM to fix a hardware issue.
Backups for some users will pause and resume upon completion of hardware maintenance.
The maintenance is expected to last 2 hours.

11/21/2014
12:00 PM
RESOLVED:Restart of TID print server its-tidprint02
Service Restored

TID print server its-tidprint02 is back online.  Service was restored at 11:48 AM.  Issue is resolved


11:36
A TID print server, its-tidprint02.austin.utexas.edu, has a print application that is in a degraded state.  Mainframe print jobs are being processed normally at this time.  The print server will be rebooted immediately to remedy the print application state.  No mainframe print jobs will be lost.  They will be queued and delivered on the print server has completed its reboot and the print application has been verified online.

Action has been coordinated with the ITS Help Desk.

11/21/2014
9:49 AM
Resolved: Canvas performance issue
Service Restored

9:48
https://utexas.instructure.com appears to be behaving normally now


9:18
https://utexas.instructure.com is performing very slowly at the current time.

Instructure is aware of the issue, and working to address it.

Past Service Interruptions

Upcoming Maintenance

<<< 02/19/2012 - 03/10/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
19

12:00 AM - AEMS Maintenance

12:01 AM - SharePoint Monthly Maintenance

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

7:00 AM - UDC Customer Move Event - McCombs School of Business

20

 

 

 

21

 

 

 

22

5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Recurring Maintenance

23

 

 

 

24

9:00 AM - Selfscan (SAINT) Recurring Maintenance

1:30 PM - UTmail Maintenance

25

10:00 AM - DEFINE Internals/Enterprise Workflow Planned Maintenance

26

12:01 AM - Austin Disk Services Planned Maintenance Window

8:00 AM - OAASPROD 11.2 RAC node addition

8:00 AM - Virtual ID Cards Planned Maintenance

8:00 AM - ID Photo Gateway Planned Maintenance

8:00 AM - Student Photo Roster Planned Maintenance

9:00 PM - PyPE planned maintenance

27

 

 

 

28

 

 

 

29

9:00 AM - Software Update on the Mail Filtering Service (aka the IronPorts)

1

 

 

 

2

9:00 AM - Selfscan (SAINT) Recurring Maintenance

3

7:00 AM - EWDE - SecureDoc Service Maintenance Window

4

12:01 AM - Austin Disk Services Planned Maintenance Window

7:00 AM - UDC Customer Move Event - University Athletics

5

3:30 PM - PyPE Secondary (non-production) Server Maintenance

6:30 PM - Pype prod deployment server migration

6

7:00 AM - Virtual ID Cards Planned Maintenance

7:00 AM - ID Photo Gateway Planned Maintenance

7:00 AM - Student Photo Roster Planned Maintenance

7

7:00 AM - service restart for non-CAT1 mysql (mysqldb.its.utexas.edu)

5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

8

 

 

 

9

 

 

 

10

7:00 AM - EWDE - SecureDoc Service Maintenance Window


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!