The University of Texas at Austin

ITS Services Status

Current Service Interruptions


5/17/2013
4:43 PM
uTexas Identity Manager (TIM) PROD Maintenance - Monday 5/20/13 6:30am-7:00am
Unplanned Maintenance

We will be conducting emergency maintenance on the TIM PROD systems on
Monday 5/20/13 from 6:30am-7:00am.  Users of the EID Self Help Application
and the EID Administrative Application may experience session disconnects
during the maintenance.

4/11/2013
4:48 PM
UTBackup Application issue
Under Investigation

ITS Staff determined a small number of customers are using Archive Encryption setting “448-bit encryption with custom 448-bit key” and may experience authentication issues.  Until further notice UTBackup customers should not enable this setting.  Our investigation continues and updates will be provided as they develop. 

UTBackup authentication and connections from the desktop application are unavailable to some customers.  This applies only to individuals who enabled private encryption key option “448-bit encryption with custom 448-bit key” in their application’s security settings.  Customers impacted by this condition are unable to log into the desktop application and all backups for affected devices have stopped. 

Past Service Interruptions

Upcoming Maintenance
<<< 03/04/2012 - 03/24/2012 >>>

  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert at the ITS Help Desk!

* Call us at 512-475-9400

* Live chat is not available at this time

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!