The University of Texas at Austin

ITS Services Status

Current Service Interruptions

11/21/2014
9:49 AM
Resolved: Canvas performance issue
Service Restored

9:48
https://utexas.instructure.com appears to be behaving normally now


9:18
https://utexas.instructure.com is performing very slowly at the current time.

Instructure is aware of the issue, and working to address it.

11/20/2014
11:30 PM
RESOLVED: University Wiki Service Emergency Outage
Service Restored

23:29
Maintenance is complete.


13:49
Description:  The University Wiki Service will undergo a disruptive maintenance tonight that will impact the wiki’s availability. There will be an interruption of service during this this time.  This maintenance will allow the Wiki Admins to re-index the wiki, addressing recent problems related to search functionality.

Start Date: Tuesday, November 20, 2014
Start Time: 10:30 p.m.

End Date:  Tuesday, November 20, 2014
End Time:  11:30 p.m.

11/20/2014
10:12 PM
RESOLVED: SmartVoice Unplanned Maintenance
Service Restored

22:10 11/20/14
Maintenance is finished.


12:16pm 11/20/14
What:
Brief outage to apply out-of-band MS updates.
When:
Thu 11/20/14 at 10pm
Who:
SmartVoice customers and their callers will be affected.
Impact:
SmartVoice logins will be logged out.  Callers will hear a “service temporarily unavailable” message.  Downtime should only be a few minutes.

11/20/2014
9:27 PM
RESOLVED: Large inbound mail backlog
Service Restored

21:25
All backlogs were cleared by 9:16 PM.


17:10
Two of our four inbound email security appliances are deeply backlogged. Mail inbound to all mail services protected by our spam defenses has a 50/50 chance of being caught in this backlog. This includes mail inbound from UTmail, and mail inbound from Office 365 to non-AEMS recipients. Attempts to alleviate the problem by shifting the load around have not worked, so we’ll just need to ride this one out.

11/20/2014
6:10 PM
RSOLVED: UTV-V: Emergency Restart of vSphere Web Client
Service Restored

18:07
Service restored.


17:32
The vSphere Web Client for UT-V will be restarted at 6:00pm to address hanging requests.
Running virtual machines will not be affected but VM management and console access via the web client will be unavailable for approximately 10 minutes.

11/20/2014
5:04 PM
RESOLVED: DirSync issues
Service Restored

17:01
The issue is resolved.


13:08
While we’ve not heard anything further from Microsoft, DirSync appears to be operational again as of 1:00pm.


11:45
Vendor support has been engaged, and they have indicated that this is a known issue currently being worked on by their product group.

We will provide further updates as more information becomes available.


DirSync, which provides directory synchronization between our on-premise Active Directory and Office 365, is having issues.  This will not interfere with access to Office 365 Exchange Online mailboxes, but will prevent propagation of changes (new mailboxes, address changes, etc) until the issue is resolved.  Systems staff are investigating.

11/20/2014
3:33 PM
UTBackup Emergency Maintenance
Unplanned Maintenance

3:28pm 11/20/14
UTBackup will undergo emergency maintenance November 21, 2014 at 1:00 PM to fix a hardware issue.
Backups for some users will pause and resume upon completion of hardware maintenance.
The maintenance is expected to last 2 hours.

Past Service Interruptions

Upcoming Maintenance

<<< 03/18/2012 - 04/07/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
18

12:01 AM - SharePoint Monthly Maintenance

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

19

 

 

 

20

6:30 AM - uTexas Identity Manager (TIM) routine maintenance

1:30 PM - UTmail Maintenance

21

5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

22

 

 

 

23

 

 

 

24

7:00 AM - EWDE - SecureDoc Service Maintenance Window

25

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

26

7:30 AM - "attwifi" added to Public Wireless Networks

27

6:00 PM - VPN Maintenance

28

6:30 AM - Data Center Network Maintenance

5:00 PM - Blog Service Weekly Maintenance

29

6:30 AM - Data Center Network Maintenance

30

 

 

 

31

7:00 AM - EWDE - SecureDoc Service Maintenance Window

1

12:00 AM - Mainframe maintenance window

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

2

 

 

 

3

9:00 AM - uTexas Identity Manager (TIM) TEST maintenance

5:00 PM - UT Direct Migration

6:00 PM - Wireless Network Maintenance

4

5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

6:00 PM - Wireless Network Maintenance

5

6:00 PM - Wireless Network Maintenance

6:00 PM - vCenter Upgrade

6

6:00 PM - Wireless Network Maintenance

7

6:00 AM - DAS planned outage

6:00 AM - UTA backup network connection planned outage (non-service affecting)

6:00 AM - UTA backup telephone connection planned outage (non-service affecting)

7:00 AM - EWDE - SecureDoc Service Maintenance Window

6:00 PM - Wireless Network Maintenance


  No maintenance to be scheduled
  Today's date

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