The University of Texas at Austin

ITS Services Status

Current Service Interruptions

11/23/2014
7:52 AM
Office of Telecommunication Services (OTS) Monitoring Tool is Unavailable
Under Investigation

The OTS Monitoring tool is currently unavailable.  Campus may be impacted.  OTS staff is currently investigating.

11/22/2014
3:00 PM
RESOLVED:  Expedited, non-disruptive maintenance on the Mail Filtering Service extended to 3:00 PM
Service Restored

Maintenance is successfully concluded.


The non-disruptive maintenance on the Mail Filtering Service is being extended to 3:00 PM. No problems have been encountered, the work is simply more tedious than anticipated.

11/22/2014
2:28 PM
Power Outage at COM
Under Investigation

2:24 PM
UT Power Plant has informed us that at approximately 9:45, there was a short in a piece of the electrical gear that powers COM, Main, and some other buildings.  There was a momentary outage that occurred until systems switched to the back up loop.  They are making plans to repair when storms depart the area.  We will continue to monitor.


At approximately 9:41 AM power was momentary lost at the COM building, which possibly affected systems housed within the facility.  Power was restored a short time after the outage. The UDC-Facilities team is currently investigating the issue. 

11/21/2014
12:00 PM
RESOLVED:Restart of TID print server its-tidprint02
Service Restored

TID print server its-tidprint02 is back online.  Service was restored at 11:48 AM.  Issue is resolved


11:36
A TID print server, its-tidprint02.austin.utexas.edu, has a print application that is in a degraded state.  Mainframe print jobs are being processed normally at this time.  The print server will be rebooted immediately to remedy the print application state.  No mainframe print jobs will be lost.  They will be queued and delivered on the print server has completed its reboot and the print application has been verified online.

Action has been coordinated with the ITS Help Desk.

11/21/2014
9:49 AM
Resolved: Canvas performance issue
Service Restored

9:48
https://utexas.instructure.com appears to be behaving normally now


9:18
https://utexas.instructure.com is performing very slowly at the current time.

Instructure is aware of the issue, and working to address it.

Past Service Interruptions

Upcoming Maintenance

<<< 04/29/2012 - 05/19/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
29

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

30

 

 

 

1

7:00 AM - ID Photo Gateway Planned Maintenance

7:00 AM - Virtual ID Cards Planned Maintenance

7:00 AM - Student Photo Roster Planned Maintenance

7:30 AM - Utility Relay Testing UDC C

9:00 AM - Planned maintenance on qual.its.utexas.edu

2

7:30 AM - Utility Relay Testing UDC C

9:00 AM - University Directory (White Pages) Routine Maintenance

9:00 AM - Add capacity to Commodity ESX cluster

9:00 AM - Emergency upgrade of the Mail Filtering Service

5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

10:00 PM - Unix-based virtual Web hosting maintenance

3

7:30 AM - Utility Relay Testing UDC C

9:00 AM - Planned maintenance on beta.dp.utexas.edu

9:00 AM - Commodity cluster BIOS/PERC patching

4

8:00 AM - Patching ESXi server BIOS/Perc firmware

5

7:00 AM - EWDE - SecureDoc Service Maintenance Window

7:00 AM - Customer Survey update

6

12:00 AM - Mainframe maintenance window

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

7

 

 

 

8

6:30 AM - TIM Scheduled Maintenance

7:00 AM - Apollo Maintenance in TEST/QUAL

5:00 PM - DHCP Server Maintenance

6:00 PM - Storage Array maintenance

9

5:00 PM - FTP Server Maintenance

6:00 PM - Blog Service Weekly Maintenance

6:00 PM - Austin DNS server migration

10

9:00 AM - Planned maintenance of dpdev1.dp.utexas.edu

6:00 PM - Austin DNS server migration

10:00 PM - Log4Natural Planned Maintenance

11

5:00 PM - attwifi Maintenance

12

7:00 AM - EWDE - SecureDoc Service Maintenance Window

13

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

14

12:00 PM - UTmail Maintenance

15

6:30 AM - EMN$MAIL QUAL maintenance

10:30 AM - Routine TEST TIM Maintenance

6:00 PM - Update vCenter Server database

16

6:30 AM - EMN$MAIL QUAL maintenance

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance.

10:00 AM - utdirect qual environment Update of JDK 6 to JDK7 for java webapps

5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

17

7:00 AM - Apollo Maintenance in PROD

18

6:00 AM - JIRA ITS Instance Planned Maintenance

19

7:00 AM - EWDE - SecureDoc Service Maintenance Window


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!