The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/26/2014
1:40 AM
Domain Controller Operating System Upgrade Extension
Maintenance Extended

Non-disruptive AUSTIN AD Maintenance is being extended until 10.00 am.


ITS Services Status / Domain Controller Operating System Upgrade
Austin Active Directory
Friday, July 25, 2014 6:00 PM - Saturday, July 26, 2014 2:00 AM
The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
For further information, contact Todd Mote.

7/25/2014
8:50 PM
On-Going UT-V Storage Issue
Under Investigation

July 25, 2014 8:43pm
UT-V staff continue to work with vendor support to resolve this ongoing issue.  The UT-V team is actively working the following plan:

1. Change the default Host Bus Adapter (HBA) driver for the VMware hypervisor in Commodity 1 cluster and reboot all hosts to register the new driver.
2. Observe cluster functionality to determine if HBA driver change has a positive impact on the current issue.
3a. If no further host drop outs in Commodity 1 cluster, change default HBA’s in remaining UT-V clusters.
3b. If host dropouts continue in Commodity 1 cluster, rollback all UT-V clusters to ESXi 5.1, the last stable install base.

Next update Saturday July 26, 2014, 9pm.


July 25, 2014 6:02pm
The UT-V team continues to roll out a configuration change to attempt to stabilize the most problematic cluster.
Next update at 9:00 PM.


July 25, 2014 3:19pm
All VMs affected this afternoon have been powered back on.
UT-V are working to implement a change we hope will mitigate the issue.
Next Update 6:00 PM


July 25, 2014 2:24pm
The host currently affected by the issue will be rebooted at 3:00pm.


July 25, 2014 2:02pm
Another host is experiencing the storage issue. VM admins will be contacted.


July 25, 2014 11:06am
All affected VM’s have been powered up.


July 25, 2014 7:59am
UT-V staff are investigating a current issue with 3 hosts in UT-V.  Some VMs maybe be non-responsive.  UT-V staff are in the process of compiling lists of affected VMs.


UT-V is experiencing ongoing issues with the DDN storage arrays.  VMware and DDN support groups are engaged.  This alert will remain open for the duration of this ongoing issue. 
Next Update EOD July 25, 2014.

7/25/2014
1:57 PM
RESOLVED:WorldSpace going down to address VM issues
Service Restored

1:43
WorldSpace service has been restored.


0931
One of the WorldSpace servers is impacted by the current UT-V issues. WorldSpace service should be restored shortly after those issues have been addressed.

7/25/2014
1:15 PM
RESOLVED University Blogs Service Outage
Service Restored

1:13
This service has returned to normal.


10:14AM
Service outage extended to 11:15AM


9:12AM
University Blogs Service will become unavailable starting at 10:30AM due to the on-going UT-V storage issue. Outage is expected to be no longer than 45 minutes.

7/25/2014
1:04 PM
RESOLVED: Delays in EID password updates for Austin Active Directory
Service Restored

12:59
The VM has rebooted successfully and EID password updates to the Austin Active Directory have resumed.


1246
Updates to EID passwords in the Austin Active Directory will be delayed for 5 minutes while a VM is rebooted to address a UT-V issue.

7/25/2014
12:23 PM
University Wiki Service intermittant instability
Service Functioning, Temporary Solution in Place

2:10 pm
The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue but users should expect slow or unresponsive service. 


1:37pm
ITS Staff are investigating.


1:21pm
As of approximately 1:14 PM, ITS Help Desk staff observed that pages on the University Wiki Service were loading slowly (>45 seconds) or not at all.

7/25/2014
11:03 AM
RESOLVED:Potential Storage Issues
Service Restored

10:59
All affected VM’s have been powered up
9:27 AM
The first physical host will be shut down close to 9:30, the second host close to 10am and the last host 10:30am.  An announcement has been sent to VM customer technical contacts. Customers with affected VMs are being contacted directly.
9:23 AM
Three hosts in the UT-V environment are experiencing issues.  ITS Systems staff are investigating.

7/25/2014
10:17 AM
Windows Web Hosting service interruption due to UT-V issues
Unplanned Maintenance

10:17AM
Starting at around 10:30 AM, all Windows Web Hosting sites which have been configured for UTLOGIN authentication will be impacted by the UT-V maintenance.

7/25/2014
10:11 AM
RESOLVED: SecureDoc Emergency maintenance shutdown - 9:30am 7/25
Service Restored

10:07AM
SecureDoc Services have returned to normal operation.


9:18AM
SecureDoc Services will become unavailable starting at 9:30AM due to the on-going UT-V storage issue. Services should return to normal operation after UT-V hosts are back online.

7/25/2014
9:39 AM
Campus WDS Emergency maintenance shutdown - 9:30am 7/25
Unplanned Maintenance

0936
Campus Windows Deployment Services will become unavailable starting at 10:00AM due to the on-going UT-V storage issue. Services should return to normal operation after UT-V hosts are back online.

Past Service Interruptions

Upcoming Maintenance

<<< 04/29/2012 - 05/19/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
29

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

30

 

 

 

1

7:00 AM - ID Photo Gateway Planned Maintenance

7:00 AM - Virtual ID Cards Planned Maintenance

7:00 AM - Student Photo Roster Planned Maintenance

7:30 AM - Utility Relay Testing UDC C

9:00 AM - Planned maintenance on qual.its.utexas.edu

2

7:30 AM - Utility Relay Testing UDC C

9:00 AM - University Directory (White Pages) Routine Maintenance

9:00 AM - Add capacity to Commodity ESX cluster

9:00 AM - Emergency upgrade of the Mail Filtering Service

5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

10:00 PM - Unix-based virtual Web hosting maintenance

3

7:30 AM - Utility Relay Testing UDC C

9:00 AM - Planned maintenance on beta.dp.utexas.edu

9:00 AM - Commodity cluster BIOS/PERC patching

4

8:00 AM - Patching ESXi server BIOS/Perc firmware

5

7:00 AM - EWDE - SecureDoc Service Maintenance Window

7:00 AM - Customer Survey update

6

12:00 AM - Mainframe maintenance window

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

7

 

 

 

8

6:30 AM - TIM Scheduled Maintenance

7:00 AM - Apollo Maintenance in TEST/QUAL

5:00 PM - DHCP Server Maintenance

6:00 PM - Storage Array maintenance

9

5:00 PM - FTP Server Maintenance

6:00 PM - Blog Service Weekly Maintenance

6:00 PM - Austin DNS server migration

10

9:00 AM - Planned maintenance of dpdev1.dp.utexas.edu

6:00 PM - Austin DNS server migration

10:00 PM - Log4Natural Planned Maintenance

11

5:00 PM - attwifi Maintenance

12

7:00 AM - EWDE - SecureDoc Service Maintenance Window

13

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

14

12:00 PM - UTmail Maintenance

15

6:30 AM - EMN$MAIL QUAL maintenance

10:30 AM - Routine TEST TIM Maintenance

6:00 PM - Update vCenter Server database

16

6:30 AM - EMN$MAIL QUAL maintenance

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance.

10:00 AM - utdirect qual environment Update of JDK 6 to JDK7 for java webapps

5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

17

7:00 AM - Apollo Maintenance in PROD

18

6:00 AM - JIRA ITS Instance Planned Maintenance

19

7:00 AM - EWDE - SecureDoc Service Maintenance Window


  No maintenance to be scheduled
  Today's date

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