The University of Texas at Austin

ITS Services Status

Current Service Interruptions

4/16/2015
12:59 PM
EID password reset malfunction
Under Investigation

4/16/15 12:57pm
Web-based EID password reset is malfunctioning for some users. The web interface is telling users “Your attempted answers are incorrect” after answering password reset questions correctly.

ITS Applications staff are currently investigating root causes.

While this issue remains under investigation, please advise users to reset their passwords via email at https://idmanager.its.utexas.edu.  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.


4/16/15 12:23pm
The EID password reset self-help is malfunctioning.

ITS Applications is investigating root causes.

4/9/2015
5:28 PM
Selfscan Unavailable
Service Functioning, Temporary Solution in Place

4/9/2015 5:25PM
Selfscan is now operational thanks to a workaround. However, the workaround disables the ability for users to create, modify, or view asset groups. The vendor is implementing a hotfix Friday (4/10) and the ISO will apply it when it becomes available.


4/9/2015 4:27PM
A change in the Selfscan API is causing a problem with authorizations. The ISO is currently working with the vendor to address this issue. We will update when more information becomes available.


4/9/15 2:16pm
The ISO has been made aware that Selfscan is currently unavailable for several users. We are researching the cause.

Past Service Interruptions

Upcoming Maintenance

<<< 04/29/2012 - 05/19/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
29

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

30

 

 

 

1

7:00 AM - ID Photo Gateway Planned Maintenance

7:00 AM - Virtual ID Cards Planned Maintenance

7:00 AM - Student Photo Roster Planned Maintenance

7:30 AM - Utility Relay Testing UDC C

9:00 AM - Planned maintenance on qual.its.utexas.edu

2

7:30 AM - Utility Relay Testing UDC C

9:00 AM - University Directory (White Pages) Routine Maintenance

9:00 AM - Add capacity to Commodity ESX cluster

9:00 AM - Emergency upgrade of the Mail Filtering Service

5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

10:00 PM - Unix-based virtual Web hosting maintenance

3

7:30 AM - Utility Relay Testing UDC C

9:00 AM - Planned maintenance on beta.dp.utexas.edu

9:00 AM - Commodity cluster BIOS/PERC patching

4

8:00 AM - Patching ESXi server BIOS/Perc firmware

5

7:00 AM - EWDE - SecureDoc Service Maintenance Window

7:00 AM - Customer Survey update

6

12:00 AM - Mainframe maintenance window

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

7

 

 

 

8

6:30 AM - TIM Scheduled Maintenance

7:00 AM - Apollo Maintenance in TEST/QUAL

5:00 PM - DHCP Server Maintenance

6:00 PM - Storage Array maintenance

9

5:00 PM - FTP Server Maintenance

6:00 PM - Blog Service Weekly Maintenance

6:00 PM - Austin DNS server migration

10

9:00 AM - Planned maintenance of dpdev1.dp.utexas.edu

6:00 PM - Austin DNS server migration

10:00 PM - Log4Natural Planned Maintenance

11

5:00 PM - attwifi Maintenance

12

7:00 AM - EWDE - SecureDoc Service Maintenance Window

13

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

14

12:00 PM - UTmail Maintenance

15

6:30 AM - EMN$MAIL QUAL maintenance

10:30 AM - Routine TEST TIM Maintenance

6:00 PM - Update vCenter Server database

16

6:30 AM - EMN$MAIL QUAL maintenance

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance.

10:00 AM - utdirect qual environment Update of JDK 6 to JDK7 for java webapps

5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

17

7:00 AM - Apollo Maintenance in PROD

18

6:00 AM - JIRA ITS Instance Planned Maintenance

19

7:00 AM - EWDE - SecureDoc Service Maintenance Window


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!