The University of Texas at Austin

ITS Services Status

Current Service Interruptions

4/17/2015
10:08 AM
RESTORED: [UDCB] - Emergency maintenance 4/17/15
Service Restored

04/17/2015 10:08am
Maintenance is complete


04/17/2015 07:36
April 17, 2015 beginning at 9am until complete

UDC-Networking will be replacing a faulty line card in the udcb-z2-6807 switch. There will be two to three short 30 second outages for any devices connected to the udcb-z3-8-6509 switch. Due to the completed UDC-B refresh migrations there are only a few devices within the scope of this outage.

If you need assistance please contact the UDC Command Center at 512.471.0007.

4/16/2015
12:59 PM
EID password reset malfunction
Under Investigation

4/16/15 12:57pm
Web-based EID password reset is malfunctioning for some users. The web interface is telling users “Your attempted answers are incorrect” after answering password reset questions correctly.

ITS Applications staff are currently investigating root causes.

While this issue remains under investigation, please advise users to reset their passwords via email at https://idmanager.its.utexas.edu.  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.


4/16/15 12:23pm
The EID password reset self-help is malfunctioning.

ITS Applications is investigating root causes.

4/9/2015
5:28 PM
Selfscan Unavailable
Service Functioning, Temporary Solution in Place

4/9/2015 5:25PM
Selfscan is now operational thanks to a workaround. However, the workaround disables the ability for users to create, modify, or view asset groups. The vendor is implementing a hotfix Friday (4/10) and the ISO will apply it when it becomes available.


4/9/2015 4:27PM
A change in the Selfscan API is causing a problem with authorizations. The ISO is currently working with the vendor to address this issue. We will update when more information becomes available.


4/9/15 2:16pm
The ISO has been made aware that Selfscan is currently unavailable for several users. We are researching the cause.

Past Service Interruptions

Upcoming Maintenance

<<< 05/27/2012 - 06/16/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
27

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

8:00 AM - Campus Network Maintenance

28

 

 

 

29

 

 

 

30

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

31

 

 

 

1

 

 

 

2

7:00 AM - EWDE - SecureDoc Service Maintenance Window

1:00 PM - Routine PROD TIM Maintenance

3

12:00 AM - Mainframe maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

4

 

 

 

5

 

 

 

6

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance.

10:00 AM - utdirect Update of JDK 6 to JDK7 for java webapps

2:00 PM - Non-disruptive mainframe storage system maintenance

6:00 PM - Blog Service Weekly Maintenance

10:00 PM - UT Lists planned maintenance

7

9:00 AM - Texas Exes Email Forwarding Service software upgrade

8

 

 

 

9

7:00 AM - EWDE - SecureDoc Service Maintenance Window

10

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

11
12

5:00 PM - Planned Maintenance of Document Repository DRI Servlet on June 12 at 5 PM

10:00 PM - Wikis Monthly Maintenance

13

6:30 AM - Routine uTexas Identity Manager (TIM) PROD maintenance

5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

5:00 PM - Group E-Mail Scheduled Maintenance

5:00 PM - Secure Message Maintenance

6:00 PM - Blog Service Weekly Maintenance

10:00 PM - Unix-based Custom Web Hosting Maintenance

14

7:00 AM - DPUSER Maintenance

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance.

15

6:00 AM - ITS JIRA Server Restart

16

7:00 AM - EWDE - SecureDoc Service Maintenance Window

8:00 AM - Upgrade OS on Load Balancers


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!