The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/30/2015
8:48 AM
Issue dialing 911 from Polycom IP 670 VoIP sets
Under Investigation

7/30/2015 8:47 AM
ITS staff continues to investigate. No further updates will be sent until the vendor resolves this issue.


7/29/15 2:57pm
ITS has discovered a problem dialing “911” from IP 670 VoIP sets. Callers will hear a fast busy tone.

Users with IP 670 can still dial either “911#” or “9911” to place an emergency call.

All other VoIP sets (IP 321,IP 335, IP 550 and IP 6000) can dial “911” and “9911” normally.

ITS staff is investigating. Updates will follow.

Past Service Interruptions

Upcoming Maintenance

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12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

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9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

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7:00 AM - EWDE - SecureDoc Service Maintenance Window

1:00 PM - Routine PROD TIM Maintenance

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12:00 AM - Mainframe maintenance window

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9:00 AM - uTexas Enterprise Directory (TED) routine maintenance.

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9:00 AM - Texas Exes Email Forwarding Service software upgrade

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7:00 AM - EWDE - SecureDoc Service Maintenance Window

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12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

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5:00 PM - Planned Maintenance of Document Repository DRI Servlet on June 12 at 5 PM

10:00 PM - Wikis Monthly Maintenance

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6:30 AM - Routine uTexas Identity Manager (TIM) PROD maintenance

5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

5:00 PM - Group E-Mail Scheduled Maintenance

5:00 PM - Secure Message Maintenance

6:00 PM - Blog Service Weekly Maintenance

10:00 PM - Unix-based Custom Web Hosting Maintenance

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7:00 AM - DPUSER Maintenance

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance.

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6:00 AM - ITS JIRA Server Restart

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7:00 AM - EWDE - SecureDoc Service Maintenance Window

8:00 AM - Upgrade OS on Load Balancers


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We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!