The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/27/2014
11:48 PM
On-Going UT-V Storage Issue
Unplanned Maintenance

7/27/14 11:36 pm
The UT-V team has completed applying storage controller driver changes for all UT-V hosts with one exception in the Commodity 2 cluster. The final host has only one VM running on it that cannot be migrated. It will be addressed tomorrow after reaching out to the VM’s owner.

Next update by 10:00am.


7/27/14 8:38 pm
Vent17 is restored and affected services have been confirmed functional by service owners.

The UT-V team will be doing rolling reboots (transparent) to apply storage controller driver changes in the Commodity 2 and Enterprise clusters to further stabilize the environment. We do not expect any downtime for VMs.


7/27/14 7:51 pm
Vent17 is being restarted. We expect VMs to be back up by 8:15 at the latest.  Service owners should check their VMs for functionality.

Affected services include:
ApplyTx, Austin Disk, Java Mail, MyBenefits, PYPE, UTWeb, Texas Enterprise Directory


7/27/14 7:24 pm
Affected services for Vent12 include:

Apply Texas, DocRepo (Test), JavaMail, UTWeb, MSSQL, Austin Disk


7/27/14 7:16 pm
Vent12 is scheduled to be restarted at 7:15. We expect VMs to be back up by 7:45 at the latest.  Service owners should check their VMs for functionality.

Vent17 is currently scheduled to be restarted at 7:45.


7/27/14 6:15 pm
We are beginning the rollout of the driver change to the other UT-V clusters. The hosts experiencing issues will be restarted after ITS VM administrators have had a chance to attempt graceful VM shutdowns.


7/27/14 5:55 pm
The hosts have now stopped responding in vCenter. It does appear VMs beyond Austin Disk are affected. This cluster contains only ITS VMs.


Two hosts in the UT-V environment appears to be having storage issues with a particular array. ITS Systems staff are investigating.


7/27/14 5:24 pm
Two hosts in the Enterprise cluster (which has not had the HBA driver change applied) are experiencing storage issues. The known impact is limited to Austin Disk Services at this point but may be wider.


July 27, 2014 2:52pm
The HBA drivers have been changed in the Commodity 1 cluster. It continues to operate stably. UT-V staff are monitoring the environment.


July 25, 2014 8:43pm
UT-V staff continue to work with vendor support to resolve this ongoing issue.  The UT-V team is actively working the following plan:

1. Change the default Host Bus Adapter (HBA) driver for the VMware hypervisor in Commodity 1 cluster and reboot all hosts to register the new driver.
2. Observe cluster functionality to determine if HBA driver change has a positive impact on the current issue.
3a. If no further host drop outs in Commodity 1 cluster, change default HBA’s in remaining UT-V clusters.
3b. If host dropouts continue in Commodity 1 cluster, rollback all UT-V clusters to ESXi 5.1, the last stable install base.

Next update Saturday July 26, 2014, 9pm.


July 25, 2014 6:02pm
The UT-V team continues to roll out a configuration change to attempt to stabilize the most problematic cluster.
Next update at 9:00 PM.


July 25, 2014 3:19pm
All VMs affected this afternoon have been powered back on.
UT-V are working to implement a change we hope will mitigate the issue.
Next Update 6:00 PM


July 25, 2014 2:24pm
The host currently affected by the issue will be rebooted at 3:00pm.


July 25, 2014 2:02pm
Another host is experiencing the storage issue. VM admins will be contacted.


July 25, 2014 11:06am
All affected VM’s have been powered up.


July 25, 2014 7:59am
UT-V staff are investigating a current issue with 3 hosts in UT-V.  Some VMs maybe be non-responsive.  UT-V staff are in the process of compiling lists of affected VMs.


UT-V is experiencing ongoing issues with the DDN storage arrays.  VMware and DDN support groups are engaged.  This alert will remain open for the duration of this ongoing issue. 
Next Update EOD July 25, 2014.

7/27/2014
9:06 PM
RESOLVED: Campus WDS Emergency maintenance shutdown - 9:30am 7/25
Service Restored

Resolved and Functional.


0936
Campus Windows Deployment Services will become unavailable starting at 10:00AM due to the on-going UT-V storage issue. Services should return to normal operation after UT-V hosts are back online.

7/27/2014
9:05 PM
RESOLVED: Windows Web Hosting service interruption due to UT-V issues
Service Restored

Resolved and Functional.


10:17AM
Starting at around 10:30 AM, all Windows Web Hosting sites which have been configured for UTLOGIN authentication will be impacted by the UT-V maintenance.

7/27/2014
8:40 PM
RESOLVED: Austin Disk Service issue under investigation
Service Restored

7/27/14 8:39 pm
Austin Disk was restored to full service at approximately 8:10pm.


7/27/14 5:21 pm
The Austin Disk issue does appear related to the UT-V storage issue.


Some Austin Disk Servers are not responding. ITS Systems staff are investigating.

This may or may not be related to the UT-V storage issue.

7/25/2014
1:15 PM
RESOLVED University Blogs Service Outage
Service Restored

1:13
This service has returned to normal.


10:14AM
Service outage extended to 11:15AM


9:12AM
University Blogs Service will become unavailable starting at 10:30AM due to the on-going UT-V storage issue. Outage is expected to be no longer than 45 minutes.

7/25/2014
12:23 PM
University Wiki Service intermittant instability
Service Functioning, Temporary Solution in Place

2:10 pm
The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue but users should expect slow or unresponsive service. 


1:37pm
ITS Staff are investigating.


1:21pm
As of approximately 1:14 PM, ITS Help Desk staff observed that pages on the University Wiki Service were loading slowly (>45 seconds) or not at all.

Past Service Interruptions

Upcoming Maintenance

<<< 06/10/2012 - 06/30/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
10

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

11
12

5:00 PM - Planned Maintenance of Document Repository DRI Servlet on June 12 at 5 PM

10:00 PM - Wikis Monthly Maintenance

13

6:30 AM - Routine uTexas Identity Manager (TIM) PROD maintenance

5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

5:00 PM - Group E-Mail Scheduled Maintenance

5:00 PM - Secure Message Maintenance

6:00 PM - Blog Service Weekly Maintenance

10:00 PM - Unix-based Custom Web Hosting Maintenance

14

7:00 AM - DPUSER Maintenance

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance.

15

6:00 AM - ITS JIRA Server Restart

16

7:00 AM - EWDE - SecureDoc Service Maintenance Window

8:00 AM - Upgrade OS on Load Balancers

17

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Monthly Maintenance

12:01 AM - SharePoint Maintenance Window

12:01 AM - reboot of SQL03

18

4:00 PM - uTexas Enterprise Directory (TED) emergency maintenance

19

7:00 AM - Virtual ID Cards Planned Maintenance

7:00 AM - Student Photo Roster Planned Maintenance

7:00 AM - ID Photo Gateway Planned Maintenance

8:00 AM - DNS Maintenance

20

6:00 PM - Blog Service Weekly Maintenance

21

7:00 AM - DPUSER Maintenance

22

 

 

 

23

7:00 AM - EWDE - SecureDoc Service Maintenance Window

24

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

25

6:00 AM - ECS JIRA Upgrade to 4.4.5

9:30 PM - EMN$MAIL QUAL maintenance

26

7:00 AM - Planned Maintenance for Central Web Authentication

27

5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

5:00 PM - UT Direct Home Page Migration

6:00 PM - Blog Service Weekly Maintenance

10:00 PM - Log4Natural Planned Maintenance

28

6:00 AM - Emergency Maintenance: ECS JIRA Re-indexing

29

8:00 AM - Group E-Mail Scheduled Maintenance

8:00 AM - Secure Message Maintenance

30

7:00 AM - EWDE - SecureDoc Service Maintenance Window


  No maintenance to be scheduled
  Today's date

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