The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/19/2016.

ITS Services Status

Current Service Interruptions

6/30/2016
7:10 PM
RESOLVED: Office 365 Message Delivery Delays
Service Restored

6/30/2016 7:07 PM
Microsoft reports that the issue was fully resolved as of 6:35 PM, and ITS Systems staff have confirmed that all queued mail has completed delivery.


6/30/2016 5:06 PM
Microsoft reports that a solution is in place that should resolve the underlying issue causing delivery delays.  ITS Systems staff continue to observe the message queues drain, which may take several hours to complete fully.  Next update at 7pm.


6/30/2016 3:25 PM
Microsoft engineers have shifted email traffic to a healthy portion of their infrastructure to mitigate impact.  ITS Systems staff have confirmed that message delivery queues appear to be draining, albeit slowly.  Next update at 5pm.


6/30/2016 1:06 PM
ITS Systems staff continue to work with Microsoft and are monitoring the health status of mail delivery.  Microsoft will provide their next update at 3pm, after which this status will be updated as well.


6/30/2016 11:40 AM
ITS Systems staff continue to work with Microsoft and are monitoring developments.  Next update at 1pm.


6/30/2016 10:41 AM
Microsoft has reported that users of Exchange Online may be experiencing delays in sending or receiving email messages.  ITS Systems staff have determined that our Office 365 tenant is also affected, and have engaged with Microsoft for additional support.  Next update at 12pm.

6/30/2016
10:13 AM
RESOLVED:  UT Web emergency maintenance
Service Restored

6/30/2016 10:10 AM
UT Web returned to normal operations at approximately 7:10 p.m. last night and has been stable so far this morning.  ITS Systems staff continue to perform root cause analysis and incident follow up.


06/29/2016 6:01 PM
Maintenance extended until 8:00 p.m.


06/29/2016 3:56 PM
Maintenance extended until 6:00 p.m.


06/29/2016 2:34 PM
Maintenance extended until 4:00 p.m.


06/29/2016 1:45pm
For Course Schedule or Registration, please visit https://my.utexas.edu/group/student/home


06/29/2016 1:33 PM
Maintenance extended until 2:30 p.m. as staff continue to work the problem.


6/29/2016 12:40 PM
Maintenance extended until 1:30 PM.


6/29/2016 11:56 AM
Maintenance extended to 12:45 PM.


6/29/2016 11:02 AM
Maintenance begins.


6/29/2016 10:54 AM
The UT Web service will be undergoing emergency maintenance between
11:00 and 12:00 today to adjust system configuration settings. Web Content delivery service may be interrupted during this period.

6/29/2016
7:56 PM
RESOLVED: UT Web degraded performance
Service Restored

06/29/2016 7:52PM
UT Web resumed normal operations at 7:10pm.


06/29/2016 1:45pm
For Course Schedule or Registration, please visit https://my.utexas.edu/group/student/home


6/29/16 8:07am
We are receiving reports that UT Web sites are experiencing slow load times this morning. ITS staff are investigating.

Past Service Interruptions

Upcoming Maintenance

<<< 07/15/2012 - 08/04/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
15

12:01 AM - SharePoint Maintenance Window

12:01 AM - SharePoint Monthly Maintenance

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - Blackboard maintenance window

16

All Day - ITS Virtual Servers - removal of deprecated datastores

17

All Day - ITS Virtual Servers - removal of deprecated datastores

6:00 AM - Data Center Fiber Maintenance

9:00 AM - Planned maintenance of beta.its.utexas.edu web service

9:00 AM - TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance

6:00 PM - PyPE Deployment Interface Maintenance

10:00 PM - Custom Unix Web Publishing Planned Maintenance

18

All Day - ITS Virtual Servers - removal of deprecated datastores

7:00 AM - Application Registry (AppReg) Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow associated application Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

19

All Day - ITS Virtual Servers - removal of deprecated datastores

9:00 AM - Planned maintenance on dpdev1.dp.utexas.edu

20

All Day - ITS Virtual Servers - removal of deprecated datastores

9:00 AM - Emergency SAINT (selfscan) Maintenance

21

7:00 AM - EWDE - SecureDoc Service Maintenance Window

22

12:01 AM - SharePoint Maintenance Window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - Blackboard maintenance window

23

6:30 AM - Central RAC OAASPROD patching

24

6:30 AM - uTexas Identity Manager (TIM) PROD routine maintenance

9:00 PM - PyPE Planned Maintenance

10:00 PM - UTS Planned Maintenance

25

5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

26

7:00 AM - Planned DPUSER Maintenance

5:00 PM - UT Direct planned migration

27

 

 

 

28

7:00 AM - EWDE - SecureDoc Service Maintenance Window

29

12:01 AM - SharePoint Maintenance Window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - Blackboard maintenance window

30

7:00 AM - UDCC/UDCB Uplinks Migrating to NOCA Nexus Core

9:00 AM - Central RAC OAASDEV DR Test

5:00 PM - PNA Maintenance

6:00 PM - ISO Phone Line Auditing

6:00 PM - UTEBS storage controller reboot

31

6:00 PM - ISO Phone Line Auditing

10:00 PM - RealMedia Streaming Service Maintenance

1

9:00 AM - UPS Battery Change - COM 27 & COM 10A

9:00 AM - Central RAC OAASQUAL DR Test

6:00 PM - ISO Phone Line Auditing

6:00 PM - Blog Service Weekly Maintenance

2

7:00 AM - Planned DPUSER Maintenance

7:00 AM - Planned maintenance on utdirect.utexas.edu web service

6:00 PM - ISO Phone Line Auditing

3

6:00 PM - ISO Phone Line Auditing

4

6:00 AM - Blackboard Service Interruptions

6:00 AM - Maintenance for the NFS file servers rosen/guilden

7:00 AM - Central RAC OAASPROD DR Test

6:00 PM - ISO Phone Line Auditing


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We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!