The University of Texas at Austin

ITS Services Status

Current Service Interruptions

3/26/2015
5:29 PM
RESOLVED: VoIP Session Border Controller (SBC) switchovers today…
Service Restored

3/26/15 5:28 PM
Our vendor has successfully restored the Sesssion Border Controllers to proper resilient operation.  Staff has gathered appropriate event logs and traces for further vendor analysis to determine root cause. This incident is resolved.

We apologize for the inconvenience.


3/26/15 4:44 PM
At 3:50pm the active VoIP Session Border Controller (SBC) failed and the system switched to the other SBC.

Subsequently the newly active SBC developed instability that may cause VoIP phones across campus to become dormant for up to 5 minutes.  Upon recovery, the phones appear to function normally, but the instability may recur.

Vendor staff is engaged with Voice Services staff on an emergency basis to resolve this issue.

We apologize for the inconvenience.


3/24/15 5:05 PM
We have had 3 switchovers today of the redundant Session Border Controllers – 9:44, 15:54 and 16:41.  This is not normal behavior.  We have engaged the vendor and the situation is under investigation.

3/26/2015
2:29 AM
RESOLVED: Emergency maintenance for SharePoint 2010 service Extension
Service Restored

02:29 AM 03/26/2015
Maintenance window is concluded.


01:05 AM 03/26/2015
Maintenance window is extended until 02:15 AM


11:28 PM 03/25/15
Maintenance begins now [11:25 PM]


1238   3/25/15
Tonight between 11:15 PM and 1:15 AM, there will be an emergency maintenance window for SharePoint 2010 site collections.    During this time,  SharePoint will experience intermittent outages.  It is suggested that no one access their site collections during this maintenance.  If your site collection contains the following URLs it will be impacted by the maintenance:

athleticsdept.com
ciishare.construction-institute.org
share.law.utexas.edu
sharepoint.pip.org
sp.austin.utexas.edu

3/25/2015
8:56 PM
University Wiki Service slow or unresponsive
Service Functioning, Temporary Solution in Place

8:50 PM 3/25/15
ITS staff implemented changes to the University Wiki Service last week for potential performance and stability improvements but continue to monitor the service for issues. The next update will be Mon., March 30.


2:34pm 3/13/15
The University Wiki Service continues to experience periods of slowness or unavailability. ITS staff have been testing potential improvements for performance and stability and plan to deploy the changes during the scheduled maintenance window on Tuesday, March 17. ITS will monitor the service for a week after implementing the changes and provide an update on Wednesday, March 25.


5:31 3/10/15 PM
ITS staff continue to monitor the University Wiki Service and to investigate the root cause of the issues. The next update will be Friday, March 13.


4:57 3/9/15
The University Wiki Service continues to experience periods of slowness or unresponsiveness although these issues have been mitigated. ITS staff continue to investigate the root cause and to monitor the service. The next update will be Wednesday, March 11.


09:40 3/6/15
The University Wiki Service is still experiencing periods of slowness or unresponsiveness. ITS staff continue to monitor the service and investigate the issue. The next update will be Monday, March 9.


1404   3/5/15
The University Wiki Service has been restarted and is currently available. ITS staff will monitor the service while continuing to investigate the cause of the outages.


1343   3/5/15
As of approximately 1:35 PM, ITS Help Desk staff have observed that the University Wiki Service (wikis.utexas.edu) is either slow or unresponsive.

Past Service Interruptions

Upcoming Maintenance

<<< 07/15/2012 - 08/04/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
15

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Monthly Maintenance

12:01 AM - SharePoint Maintenance Window

16

All Day - ITS Virtual Servers - removal of deprecated datastores

17

All Day - ITS Virtual Servers - removal of deprecated datastores

6:00 AM - Data Center Fiber Maintenance

9:00 AM - TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance

9:00 AM - Planned maintenance of beta.its.utexas.edu web service

6:00 PM - PyPE Deployment Interface Maintenance

10:00 PM - Custom Unix Web Publishing Planned Maintenance

18

All Day - ITS Virtual Servers - removal of deprecated datastores

7:00 AM - Application Registry (AppReg) Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow associated application Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

19

All Day - ITS Virtual Servers - removal of deprecated datastores

9:00 AM - Planned maintenance on dpdev1.dp.utexas.edu

20

All Day - ITS Virtual Servers - removal of deprecated datastores

9:00 AM - Emergency SAINT (selfscan) Maintenance

21

7:00 AM - EWDE - SecureDoc Service Maintenance Window

22

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

23

6:30 AM - Central RAC OAASPROD patching

24

6:30 AM - uTexas Identity Manager (TIM) PROD routine maintenance

9:00 PM - PyPE Planned Maintenance

10:00 PM - UTS Planned Maintenance

25

5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

26

7:00 AM - Planned DPUSER Maintenance

5:00 PM - UT Direct planned migration

27

 

 

 

28

7:00 AM - EWDE - SecureDoc Service Maintenance Window

29

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

30

7:00 AM - UDCC/UDCB Uplinks Migrating to NOCA Nexus Core

9:00 AM - Central RAC OAASDEV DR Test

5:00 PM - PNA Maintenance

6:00 PM - UTEBS storage controller reboot

6:00 PM - ISO Phone Line Auditing

31

6:00 PM - ISO Phone Line Auditing

10:00 PM - RealMedia Streaming Service Maintenance

1

9:00 AM - Central RAC OAASQUAL DR Test

9:00 AM - UPS Battery Change - COM 27 & COM 10A

6:00 PM - Blog Service Weekly Maintenance

6:00 PM - ISO Phone Line Auditing

2

7:00 AM - Planned maintenance on utdirect.utexas.edu web service

7:00 AM - Planned DPUSER Maintenance

6:00 PM - ISO Phone Line Auditing

3

6:00 PM - ISO Phone Line Auditing

4

6:00 AM - Blackboard Service Interruptions

6:00 AM - Maintenance for the NFS file servers rosen/guilden

7:00 AM - Central RAC OAASPROD DR Test

6:00 PM - ISO Phone Line Auditing


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!