The University of Texas at Austin

ITS Services Status

Current Service Interruptions

10/18/2014
1:41 PM
Canvas Status Update: Request timeouts and severe slowness 10-15-14
Under Investigation

1:40
Since the release this morning, we’ve seen reports from some Chrome users that they’re unable to view discussion responses, see a list of files in a course’s Files section, edit / view pages, etc. In every case reported to us so far, clearing browser cache once has solved the problem entirely, for all Canvas content. The issue only seems to affect some Chrome users, not all. It does not seem to matter which version of Chrome the user is using.

Please encourage users who contact you with these symptoms (Chrome, can’t see certain content) to try clearing their cache. We’ve updated the greeting message on our phone lines to suggest this tip to callers, too.

We’ve reported this problem to our engineering team. Ideally, they’ll be able to push a global fix—but we haven’t identified a root cause yet, and this might prove to be an issue that can’t be addressed for all users from here. If we learn of cases where clearing cache does *not* solve this problem, we’ll provide an update right away.


1:58
Canvas response times have returned to normal levels and all should be functional again for your users. We apologize for any inconvenience this caused.  Please contact us if you are continuing to experience any issues.


We just became aware of an issue that is affecting many Canvas users, causing timeouts and lack of response to requests. We’re investigating the problem and will provide more information in the next 15 minutes.

10/16/2014
1:30 PM
RESOLVED: UT Forge SVN downtime
Service Restored

13:28
EXTERNAL NOTIFICATION:
While UT Forge SVN service is fully functional right now, this message serves to notify campus of a period of downtime our SVN service experienced earlier today in case anyone noticed a problem.

A very unusual problem with file handling blocked access to SVN repositories at 11:41 AM.
The issue was resolved at 12:05 PM.

If you have any trouble connecting to SVN now, please notify stewards as per normal at utforge-admin@utlists.utexas.edu

10/15/2014
11:27 AM
RESOLVED: UT Lists message delivery interruption
Service Restored

11:21
UT Lists mail delivery is restored and all outstanding mail is delivered.

ITS Systems staff have identified the root cause and will identify methods to avoid this issue in the future.


11:06
UT Lists mail service is experiencing delays in mail delivery. ITS systems staff are working on the problem.

Past Service Interruptions

Upcoming Maintenance

<<< 08/19/2012 - 09/08/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
19

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Monthly Maintenance

12:01 AM - SharePoint Maintenance Window

8:00 AM - Campus Network Maintenance

20

7:00 AM - XML Gateway short service interruption

7:00 AM - Pype deployment interface maintenance

21

8:00 PM - Adobe Connect 8.2.2.2 Upgrade

22

5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

23

7:00 AM - Planned Apollo Mainenance

24

 

 

 

25

 

 

 

26

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

8:00 AM - Campus Network Maintenance

9:00 PM - PyPE planned maintenance

27

 

 

 

28

7:00 AM - Planned Apollo Mainenance

8:00 AM - Group E-Mail Server Maintenance

8:00 AM - Memory upgrade of vCenter server and database

29

9:00 AM - University Directory ( White Pages ) Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

30

6:30 AM - uTexas Identity Manager (TIM) PROD routine maintenance

7:00 AM - Planned Apollo Mainenance

31

 

 

 

1

 

 

 

2

12:00 AM - Mainframe maintenance window

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

3

 

 

 

4

6:30 AM - EMN$MAIL QUAL Maintenance

8:00 AM - Group E-Mail Server Maintenance

5

7:00 AM - Water line segmentation at CRB weather permitting event

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance.

5:00 PM - Streaming Media server maintennace

6:00 PM - Blog Service Weekly Maintenance

6

7:00 AM - Planned Apollo Mainenance

5:00 PM - Urchin maintenance

7

 

 

 

8

7:00 AM - SecureDoc service and server maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!