The University of Texas at Austin

ITS Services Status

Current Service Interruptions

4/20/2015
4:50 PM
RESOLVED: VOIP Login Outage
Service Restored

4/20/15 4:39pm
Several reports of UT Voice Mail not responding normally this afternoon were investigated. UTVM media servers were rebooted and the issue was resolved.

4/20/2015
12:19 PM
RESOLVED: EWDE Emergency maintenance
Service Restored

4/20/2015 12:17PM
Maintenance is complete and SecureDoc services are responding normally.


4/20/2015 1201
Maintenance is starting.


4/20/2015 10:42AM
SecureDoc’s host server will be restarted at 12:00pm to finish an incomplete MS15-034 patching sequence.  Services will be down briefly while the reboot takes place.

4/16/2015
12:59 PM
EID password reset malfunction
Under Investigation

4/16/15 12:57pm
Web-based EID password reset is malfunctioning for some users. The web interface is telling users “Your attempted answers are incorrect” after answering password reset questions correctly.

ITS Applications staff are currently investigating root causes.

While this issue remains under investigation, please advise users to reset their passwords via email at https://idmanager.its.utexas.edu.  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.


4/16/15 12:23pm
The EID password reset self-help is malfunctioning.

ITS Applications is investigating root causes.

4/9/2015
5:28 PM
Selfscan Unavailable
Service Functioning, Temporary Solution in Place

4/9/2015 5:25PM
Selfscan is now operational thanks to a workaround. However, the workaround disables the ability for users to create, modify, or view asset groups. The vendor is implementing a hotfix Friday (4/10) and the ISO will apply it when it becomes available.


4/9/2015 4:27PM
A change in the Selfscan API is causing a problem with authorizations. The ISO is currently working with the vendor to address this issue. We will update when more information becomes available.


4/9/15 2:16pm
The ISO has been made aware that Selfscan is currently unavailable for several users. We are researching the cause.

Past Service Interruptions

Upcoming Maintenance

<<< 09/16/2012 - 10/06/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
16

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Monthly Maintenance

12:01 AM - SharePoint Maintenance Window

17

10:00 AM - Mail Filtering Service logging maintenance

5:00 PM - Group E-Mail Planned Maintenance

10:00 PM - Monthly Group E-Mail Maintenance

18

7:00 AM - Upgrade ESXVCTR01 vCenter5 with update1

19

9:00 AM - University Directory ( White Pages ) Maintenance

10:00 AM - Mail Filtering Service network maintenance

10:00 AM - utdirect update of jwebagent runtime

2:00 PM - Transitioning anti-spam for UTmail from on-premise to Google

5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

5:00 PM - PNA Maintenance

6:00 PM - Blog Service Weekly Maintenance

20

9:00 AM - TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance

21

10:30 AM - UTDirect Application Registry

22

7:00 AM - SecureDoc service and server maintenance

23

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

12:01 AM - Blackberry Enterprise Server Upgrade

24

 

 

 

25

10:00 AM - Com-plete Logon Maintenance

5:00 PM - UTS server maintenance

26

6:00 PM - Blog Service Weekly Maintenance

27

6:00 AM - ITS MySQL Maintenance

6:00 AM - UT Lists maintenance

7:00 AM - DNS Maintenance in UDC-C

28

7:45 AM - UT Direct maintenance window

9:00 AM - Add new datastores to Virtual Infrastructure

29

8:00 AM - Upgrade of AEMS to SP2 RU4

30

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

8:00 AM - Upgrade of AEMS to SP2 RU4

1

7:00 AM - Pype Maintenance

9:00 AM - Selfscan (SAINT) Maintenance

2

7:00 AM - vCenter 5 Update 1 upgrade for esxdvctr01 (SRM)

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

3

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

9:00 PM - Pype Maintenance

4

6:00 AM - ITS MySQL Maintenance - CAT1

7:00 AM - Planned Apollo Mainenance

5:00 PM - FTP Server Maintenance

5

11:30 AM - UT Direct Registry Migration Window

6

7:00 AM - SecureDoc service and server maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!