The University of Texas at Austin

ITS Services Status

Current Service Interruptions

8/29/2015
11:47 PM
RESOLVED: Some Canvas users seeing page errors for modules and quizzes
Service Restored

8/29/15 11:45 PM
Canvas Status Update
Some users seeing page errors for modules and quizzes - Resolved
At 9:30 PM MST our Product and Engineering Team deployed a fix that resolved the issue that caused some users to experience a page error when trying to access modules or while accessing a quiz that required an access code.

We sincerely apologize for the trouble this has caused for users at your institution.


8/29/2015 6:05pm
Some users seeing page errors for modules and quizzes.

The production release this morning, Saturday, August 29th, resulted in some users running into page errors with Quiz and Module pages:

The page errors are appearing for any quizzes which require access codes.  For these quizzes, when you click on their title within the course, it takes you directly to the Access Code entry page.  Entering the access code/password results in a Page Error message.

The Module Page errors have been sporadic for some students, but are not appearing for other users on their course Modules pages.  Clicking on any course with Modules listed as the home page, or clicking on the Modules link for a course, will result in a Page Error message.

Our engineers were made aware of both of these issues and their impact early this afternoon (12:00 pm MT) and have been actively working to address these changes from the release.  Our Status Page was updated, but we wanted to make you aware as a fix will take a bit longer to test and deploy.  We will provide an update here and on the status page as further information is made available.

We sincerely apologize for the trouble this is causing for users at your institution; we are working closely with our engineering team to ensure this can be fixed as soon as possible .

8/29/2015
5:54 PM
RESOLVED: East Campus Cabling/Emergency Maintenance
Service Restored

8/29/2015 5:48pm
Work is complete for the day.  There were no outages or disruptions to any services.


8/28/2015 1:57PM
Contractors will be conducting emergency maintenance Saturday 8/29 from 8am-12pm on a segment of the university’s underground cable plant.  No outages are anticipated by the contractor.  ITS Cabling and Construction will be on site monitoring the project and UDC Operations will be monitoring systems.

Past Service Interruptions

Upcoming Maintenance

<<< 09/23/2012 - 10/13/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
23

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

12:01 AM - Blackberry Enterprise Server Upgrade

24

 

 

 

25

10:00 AM - Com-plete Logon Maintenance

5:00 PM - UTS server maintenance

26

6:00 PM - Blog Service Weekly Maintenance

27

6:00 AM - ITS MySQL Maintenance

6:00 AM - UT Lists maintenance

7:00 AM - DNS Maintenance in UDC-C

28

7:45 AM - UT Direct maintenance window

9:00 AM - Add new datastores to Virtual Infrastructure

29

8:00 AM - Upgrade of AEMS to SP2 RU4

30

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

8:00 AM - Upgrade of AEMS to SP2 RU4

1

7:00 AM - Pype Maintenance

9:00 AM - Selfscan (SAINT) Maintenance

2

7:00 AM - vCenter 5 Update 1 upgrade for esxdvctr01 (SRM)

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

3

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

9:00 PM - Pype Maintenance

4

6:00 AM - ITS MySQL Maintenance - CAT1

7:00 AM - Planned Apollo Mainenance

5:00 PM - FTP Server Maintenance

5

11:30 AM - UT Direct Registry Migration Window

6

7:00 AM - SecureDoc service and server maintenance

7

12:00 AM - Mainframe maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

8

5:00 PM - Wireless Network Maintenance

9

6:30 AM - XML Gateway maintenance

7:00 AM - Planned Apollo Mainenance

8:00 AM - UT Direct planned migration

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

5:00 PM - UTS server maintenance

5:00 PM - Wireless Network Maintenance

10

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance.

9:00 AM - Upgrade to UTBackup 2.0

5:00 PM - Blog Service Weekly Maintenance

11

7:00 AM - Planned Apollo Mainenance

12

 

 

 

13

7:00 AM - SecureDoc service and server maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

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* Call us at 512-475-9400

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