The University of Texas at Austin

ITS Services Status

Current Service Interruptions

1:41 PM
Canvas Status Update: Request timeouts and severe slowness 10-15-14
Under Investigation

Since the release this morning, we’ve seen reports from some Chrome users that they’re unable to view discussion responses, see a list of files in a course’s Files section, edit / view pages, etc. In every case reported to us so far, clearing browser cache once has solved the problem entirely, for all Canvas content. The issue only seems to affect some Chrome users, not all. It does not seem to matter which version of Chrome the user is using.

Please encourage users who contact you with these symptoms (Chrome, can’t see certain content) to try clearing their cache. We’ve updated the greeting message on our phone lines to suggest this tip to callers, too.

We’ve reported this problem to our engineering team. Ideally, they’ll be able to push a global fix—but we haven’t identified a root cause yet, and this might prove to be an issue that can’t be addressed for all users from here. If we learn of cases where clearing cache does *not* solve this problem, we’ll provide an update right away.

Canvas response times have returned to normal levels and all should be functional again for your users. We apologize for any inconvenience this caused.  Please contact us if you are continuing to experience any issues.

We just became aware of an issue that is affecting many Canvas users, causing timeouts and lack of response to requests. We’re investigating the problem and will provide more information in the next 15 minutes.

1:30 PM
RESOLVED: UT Forge SVN downtime
Service Restored

While UT Forge SVN service is fully functional right now, this message serves to notify campus of a period of downtime our SVN service experienced earlier today in case anyone noticed a problem.

A very unusual problem with file handling blocked access to SVN repositories at 11:41 AM.
The issue was resolved at 12:05 PM.

If you have any trouble connecting to SVN now, please notify stewards as per normal at

11:27 AM
RESOLVED: UT Lists message delivery interruption
Service Restored

UT Lists mail delivery is restored and all outstanding mail is delivered.

ITS Systems staff have identified the root cause and will identify methods to avoid this issue in the future.

UT Lists mail service is experiencing delays in mail delivery. ITS systems staff are working on the problem.

Past Service Interruptions

Upcoming Maintenance

<<< 09/09/2012 - 09/29/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday

12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window






6:30 AM - EMN$MAIL PROD Maintenance

7:00 AM - PyPE Planned Maintenance

7:00 AM - Planned Apollo Mainenance

10:15 AM - UT Direct Planned Maintenance

10:00 PM - Wikis Monthly Maintenance


6:00 PM - Blog Service Weekly Maintenance










7:00 AM - SecureDoc service and server maintenance


12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Monthly Maintenance

12:01 AM - SharePoint Maintenance Window


10:00 AM - Mail Filtering Service logging maintenance

5:00 PM - Group E-Mail Planned Maintenance

10:00 PM - Monthly Group E-Mail Maintenance


7:00 AM - Upgrade ESXVCTR01 vCenter5 with update1


9:00 AM - University Directory ( White Pages ) Maintenance

10:00 AM - Mail Filtering Service network maintenance

10:00 AM - utdirect update of jwebagent runtime

2:00 PM - Transitioning anti-spam for UTmail from on-premise to Google

5:00 PM - Define Internals/Enterprise Workflow Planned Maintenance

5:00 PM - PNA Maintenance

6:00 PM - Blog Service Weekly Maintenance


9:00 AM - TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance


10:30 AM - UTDirect Application Registry


7:00 AM - SecureDoc service and server maintenance


12:01 AM - Blackboard maintenance window

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

12:01 AM - Blackberry Enterprise Server Upgrade






10:00 AM - Com-plete Logon Maintenance

5:00 PM - UTS server maintenance


6:00 PM - Blog Service Weekly Maintenance


6:00 AM - ITS MySQL Maintenance

6:00 AM - UT Lists maintenance

7:00 AM - DNS Maintenance in UDC-C


7:45 AM - UT Direct maintenance window

9:00 AM - Add new datastores to Virtual Infrastructure


8:00 AM - Upgrade of AEMS to SP2 RU4

  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!