The University of Texas at Austin

ITS Services Status

Current Service Interruptions

5/5/2016
3:18 PM
RESOLVED - SQL 2012 unplanned maintenance
Service Restored

05/05/2016 3:09
SQL2012 unplanned maintenance has concluded.


05/05/2016 2:43 PM
One of the SQL 2012 Production instances is having performance issues.  ITS Systems Database team is currently working on resolving the issue. 
Customers who are connecting to SAGL1, SAGL2 and SAGL3 will experience a brief connection interruptions while we migrate the Availability Groups to other SQL instances.

5/4/2016
3:41 PM
Intermittent Outage for some UCDs (Universal Call Distribution)
Service Functioning, Temporary Solution in Place

5/4/2016 3:39 PM
The workaround has been applied to all know UCDs. If other UCD customers experience this issue, please contact assignment@its.utexas.edu as soon as possible.


5/4/2016 11:50 AM
Some UCD (Universal Call Distribution) customers are reporting an issue with UCDs going to overflow routes and not to agents who are logged in.  ITS is implementing a workaround for those affected UCD groups and will be engaging the vendor. 

4/15/2016
11:45 PM
Hitachi NAS Configuration Issue
Unplanned Maintenance

4/15/2016 11:41 PM
Mitigation efforts are ongoing. The majority of clients have been updated and the rest systems are waiting on maintenance windows.


3/19/2016 9:00 AM
The mitigation effort is underway. Next update will be on 3/25


3/12/16 9pm
The Enterprise Systems Management team is devising the plan for NFS connection string mitigation.  Next update Friday Mar 18, 2016.


3/4/16 4:48pm
Current Status: Enterprise Service Management team continues to plan the NFS connect string mitigation effort.

Next Update: EOD March 11, 2016


3/2/2016 4:56pm
What: The Hitachi NAS (HNAS) storage array is running in an unanticipated configuration following a recent maintenance event.

Impact: There is no known impact. There is no anticipated impact from mitigation efforts that are initiating now.

Scope of Impact: All devices/services that mount storage from the HNAS are in scope.

Mitigation: The Enterprise Systems Management team is working with the Storage team to update NFS connect strings on all servers in scope.

Next Update: EOD Friday March 4, 2016.

Past Service Interruptions

Upcoming Maintenance

<<< 01/20/2013 - 02/09/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
20

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint Maintenance Window

12:01 AM - Austin Disk Services Planned Maintenance Window

21

10:00 PM - Monthly Group E-Mail Maintenance

22

All Day - UT Virtual Service ESXi Maintenance

7:00 AM - Planned Maintenance for Central Web Authentication in Production

7:00 AM - Javamail migration to Linux

9:00 AM - ID Photo Gateway Planned Maintenance

9:00 AM - Student Photo Roster Planned Maintenance

9:00 AM - Virtual ID Cards Planned Maintenance

2:00 PM - TEST uTexas Identity Manager (TIM) Routine Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

23

All Day - UT Virtual Service ESXi Maintenance

7:00 AM - MSSQL Maintenance - SQL01 - new time

7:30 AM - Data Center Network Maintenance

9:00 AM - Planned Maintenance for Central Credit Card Processing Web Site

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

24

7:30 AM - Data Center Network Maintenance

25

 

 

 

26

7:00 AM - SecureDoc service and server maintenance

27

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint Maintenance Window

12:01 AM - Austin Disk Services Planned Maintenance Window

28

8:00 AM - Annual UPS Preventative Maintenance

5:00 PM - Pype maintenance

29

7:00 AM - Planned Maintenance for Central Web Authentication in Production

7:00 AM - Javamail + FTPMail prod host migration

8:00 AM - Annual UPS Preventative Maintenance

9:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

10:00 PM - Web Central Maintenance

30

3:00 PM - UTEBS Appliance Patching

6:00 PM - Blog Service Weekly Maintenance

31

6:45 AM - Planned maintenance on the Student Photo Roster

6:45 AM - XML Gateway Java version update

1:00 PM - uTexas Enterprise Directory (TED) routine maintenance

11:00 PM - Update to JDK on myutbenefits

1

10:00 AM - Update of JDK for webagent & webapps

2

7:00 AM - Footprints Schedule Maintenance

7:00 AM - SecureDoc service and server maintenance

3

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Mainframe maintenance window

12:01 AM - SharePoint Maintenance Window

12:01 AM - Austin Disk Services Planned Maintenance Window

4

3:30 PM - PyPE Secondary (non-production) Server Maintenance

5:00 PM - Planned maintenance of beta.its.utexas.edu web service

5

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - Monthly JIRA Application Maintenance

9:00 AM - TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

6

6:00 AM - Application Registry (AppReg) Server Maintenance

8:00 AM - Emergency Maintenance: SAINT Infrastructure

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

5:30 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

10:00 PM - UT Lists planned maintenance

7

7:00 AM - Javamail + FTPMail host migration to Linux

7:00 AM - Planned Apollo Maintenance in TEST

5:00 PM - Planned maintenance of dpdev1.dp.utexas.edu web service

8

10:00 PM - Footprints Upgrade

9

7:00 AM - SecureDoc service and server maintenance

10:00 PM - Footprints Upgrade


  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!