The University of Texas at Austin

ITS Services Status

Current Service Interruptions

8/22/2014
4:25 PM
RESOLVED: Maintenance on Canvas chat tool
Service Restored

The Canvas chat tool scheduled maintenance event is now complete. Your users will now be able to access and use the chat tool in Canvas as normal. We appreciate your patience.


As we reviewed the performance of the in-Canvas chat tool over the past week and looked ahead to next week, we determined it would be prudent to perform some urgent maintenance this afternoon. The Canvas chat tool will be unavailable today from 4:00 PM to 6:00 PM.

We apologize that this event is happening on very short notice. We’re taking this step in the interest of ensuring that the tool is stable and performant during the coming week.

8/22/2014
4:23 PM
dpdev1 maintenance
Under Investigation

Fri 22 Aug 4:23 PM
jEdit/DMG plugin update: Stewards have determined a viable solution and hope to have released it by mid-week next week.  The next update will be 4:00 PM on Monday 8/25, or earlier if we have more information.

We have contacted business stakeholders and determined that no business processes have been affected by the loss of this code editor plugin.  If your area has seen significant impact to your business processes and the use of the DMG web interface is not a sufficient workaround, please contact me and the admins at jedit-admin@utlists.utexas.edu.

Again, developers can still upload webAgent scripts via the DMG web interface.


Thu 21 Aug 3:54 PM
jEdit/DMG plugin update: Status is unchanged as work continues.  We will update the list in 24-hour increments during the work week.  The next update will be 4:00 PM tomorrow, Friday 8/22, or earlier if we have more information.
Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


Wed 20 Aug 5:03 PM
jEdit/DMG plugin update: Work continues but resolution is not imminent.
Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


10:00 AM
jEdit/DMG plugin update: Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


Tue 19 Aug 4:04 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.
Developers can still upload webAgent scripts via the DMG web interface.


12:00 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.
Developers can still upload webAgent scripts via the DMG web interface, so there has been a fully functional workaround available throughout.


9:38 AM
jEdit/DMG plugin update: The problem is at a much lower level than anticipated and will take serious analysis and perhaps development work for final remediation.
Please continue to use the web interface for uploads.


9:20 AM
Despite thorough testing, we have discovered an issue with the jEdit plugin for DMG this morning.
The workaround for webagent development is to use the DMG web interface (https://dpdev1.dp.utexas.edu/cgi-bin/dmg/index.cgi) to upload your webAgent scripts from your desktop.
Systems staff are investigating the issue.

Past Service Interruptions

Upcoming Maintenance

<<< 01/06/2013 - 01/26/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
6

12:00 AM - Blackboard Weekly Maintenance

6:00 AM - Campus and Data Center Network Maintenance

7:30 AM - Mainframe maintenance window

7

7:00 AM - non-CAT1 MySQL upgrade - mysqldb.its.utexas.edu

8

4:00 PM - ERP Web Infrastructure Maintenance Window

9

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

9:00 PM - Document Repository PROD server OS patches

10

 

 

 

11

 

 

 

12

7:00 AM - SecureDoc service and server maintenance

13

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

14

9:00 AM - uTexas Identity Manager (TIM) QUAL Routine Maintenance

15

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

6:00 PM - Wiki Service Monthly Maintenance

16

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

6:00 PM - Blog Service Weekly Maintenance

9:30 PM - XML Gateway maintenance (OS patching)

17

9:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

3:00 PM - ITS Storage - DDN

18

1:00 PM - uTexas Identity Manager (TIM) QUAL Maintenance

3:00 PM - ITS Storage - DDN

6:00 PM - Austin DHCP storage maintenance

19

7:00 AM - SecureDoc service and server maintenance

20

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

21

10:00 PM - Monthly Group E-Mail Maintenance

22

All Day - UT Virtual Service ESXi Maintenance

7:00 AM - Planned Maintenance for Central Web Authentication in Production

7:00 AM - Javamail migration to Linux

9:00 AM - ID Photo Gateway Planned Maintenance

9:00 AM - Virtual ID Cards Planned Maintenance

9:00 AM - Student Photo Roster Planned Maintenance

2:00 PM - TEST uTexas Identity Manager (TIM) Routine Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

23

All Day - UT Virtual Service ESXi Maintenance

7:00 AM - MSSQL Maintenance - SQL01 - new time

7:30 AM - Data Center Network Maintenance

9:00 AM - Planned Maintenance for Central Credit Card Processing Web Site

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

24

7:30 AM - Data Center Network Maintenance

25

 

 

 

26

7:00 AM - SecureDoc service and server maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!