The University of Texas at Austin

ITS Services Status

Current Service Interruptions

5/4/2016
3:41 PM
Intermittent Outage for some UCDs (Universal Call Distribution)
Service Functioning, Temporary Solution in Place

5/4/2016 3:39 PM
The workaround has been applied to all know UCDs. If other UCD customers experience this issue, please contact assignment@its.utexas.edu as soon as possible.


5/4/2016 11:50 AM
Some UCD (Universal Call Distribution) customers are reporting an issue with UCDs going to overflow routes and not to agents who are logged in.  ITS is implementing a workaround for those affected UCD groups and will be engaging the vendor. 

4/15/2016
11:45 PM
Hitachi NAS Configuration Issue
Unplanned Maintenance

4/15/2016 11:41 PM
Mitigation efforts are ongoing. The majority of clients have been updated and the rest systems are waiting on maintenance windows.


3/19/2016 9:00 AM
The mitigation effort is underway. Next update will be on 3/25


3/12/16 9pm
The Enterprise Systems Management team is devising the plan for NFS connection string mitigation.  Next update Friday Mar 18, 2016.


3/4/16 4:48pm
Current Status: Enterprise Service Management team continues to plan the NFS connect string mitigation effort.

Next Update: EOD March 11, 2016


3/2/2016 4:56pm
What: The Hitachi NAS (HNAS) storage array is running in an unanticipated configuration following a recent maintenance event.

Impact: There is no known impact. There is no anticipated impact from mitigation efforts that are initiating now.

Scope of Impact: All devices/services that mount storage from the HNAS are in scope.

Mitigation: The Enterprise Systems Management team is working with the Storage team to update NFS connect strings on all servers in scope.

Next Update: EOD Friday March 4, 2016.

Past Service Interruptions

Upcoming Maintenance

<<< 10/27/2013 - 11/16/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
27

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

28

9:00 AM - VM storage migrations to permit SAN OS upgrades

29

9:00 AM - VM storage migrations to permit SAN OS upgrades

10:00 PM - SharePoint 2010 IIS Maintenance

30

9:00 AM - VM storage migrations to permit SAN OS upgrades

31

7:00 AM - UDCC and UDCB Network Firewall Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

1

7:00 AM - MSSQL SQL01 maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

2

6:00 AM - Footprints Weekly Maintenance

8:00 AM - XML Gateway host OS Patching

9:00 AM - VM storage migrations to permit SAN OS upgrades

3

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Blackboard Weekly Maintenance

1:00 AM - Mainframe maintenance window

9:00 AM - VM storage migrations to permit SAN OS upgrades

4

9:00 AM - VM storage migrations to permit SAN OS upgrades

5

5:15 AM - UT Direct's Enterprise Data Broker service maintenance

7:30 AM - Student Photo Roster Planned Maintenance

7:30 AM - ID Photo Gateway Planned Maintenance

7:30 AM - Virtual ID Cards Planned Maintenance

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

6

6:00 AM - Application Registry (AppReg) Server Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

5:00 PM - UT Direct Planned Maintenance

5:00 PM - Blog Service Weekly Maintenance

7

7:00 AM - Setup HA cluster for standby F5 units

9:00 AM - VM storage migrations to permit SAN OS upgrades

8

9:00 AM - VM storage migrations to permit SAN OS upgrades

10:00 PM - SharePoint Friday Night Maintenance

10:00 PM - SharePoint 2010 Upgrade

9

6:00 AM - Footprints Weekly Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

10:00 PM - SharePoint 2010 Upgrade

10

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

11

8:00 AM - UDC-C Annual YORK Chiller Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

11:00 AM - [BLACKOUT] Stache upgrade

2:00 PM - University Directory ( White Pages ) Maintenance Expedited Non-Disruptive

3:00 PM - [BLACKOUT] Bomgar Upgrade

12

8:00 AM - UDC-C Annual YORK Chiller Maintenance

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

5:00 PM - CIO Website Migration

6:00 PM - SBC Configuration update

10:00 PM - SharePoint Tuesday Night Maintenance

13

7:00 AM - UDCC Network Maintenance

8:00 AM - UTForge Quarterly Maintenance

9:00 AM - University Directory ( White Pages ) Maintenance

10:45 AM - UTLogin Expedited, Non-Disruptive Maintenance

5:00 PM - Blog Service Weekly Maintenance

14

6:30 PM - SBC Configuration verify

15

9:00 AM - Blackboard - Expidited, non-disruptive

16

7:00 AM - WebSpace planned database maintenance


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