The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/1/2015
10:19 PM
Office 365 Connectivity Issue
Service Functioning, Temporary Solution in Place

7/1/2015 10:19 PM
Microsoft engineers have completed corrective actions to their network infrastructure, and service connectivity appears to have been restored for all users.  ITS Systems staff will continue to closely monitor the situation until we are satisfied that the issue is fully resolved.


7/1/2015 5:00PM
Microsoft engineers have determined a preliminary root cause – “a high-level portion of the network infrastructure became degraded, which is causing an interruption to Exchange Online connectivity” – and have redirected network traffic to alternate capacity in an attempt to restore service.  ITS Systems staff are continuing to coordinate support and monitor progress.  The next update will be posted no later than 11:00 PM.


7/1/2015 3:37 PM
ITS Systems staff have received reports of users unable to access Exchange Online mailboxes via MAPI,EAS,EWS, or the Outlook Web App.  Staff are engaging with Microsoft to investigate the issue further and formulate a resolution.

7/1/2015
8:39 PM
VoIP Phone Outage
Under Investigation

7/1/2015 8:37 PM
The issue continues, but we believe we have a solution.  We expect the issue to be minimized, if not completely resolved, this evening.

The next update will be at 7:00am tomorrow, unless there is something else to report tonight.


7/1/2015 6:42 PM
The issue continues on an intermittent basis.  We continue to work with the vendor.  We may need a brief emergency outage later this evening. We’ll announce it with as much notice as possible.

Next update at 8:30pm.


7/1/2015 2:10 PM
The issue continues on an intermittent basis.  It appears as long call completion times if the call completes at all.  We continue to work with the vendor.


7/1/2015 12:57pm
Staff and vendor are still actively investigating this issue.


7/1/2015 11:01 AM
This event appears to have been momentary.  Staff and vendor are still investigating.


7/1/2015 10:41 AM
We are having reports and seeing the same symptoms we saw earlier this morning.  Attempts to call out do not complete and incoming calls may get an unavailable message or perhaps voicemail.  Voice staff is investigating and the vendor has been contacted.


7/1/2015 9:35 AM
Root cause of the outage is being investigated by the vendor.


7/1/2015 8:47 AM
Service appears restored, staff are confirming full system functions.


7/1/2015 8:09AM
Vendor has determined which part of the system has malfunctioned. Vendor is assessing logs and working on course of action.


7/1/2015 7:34 AM
Vendor and staff continue to investigate.


7/1/15 07:06am
The VoIP outage has been posted to the UT Core website as of 7am.


7/1/15 06:50am
Vendor and staff continue to investigate.


7/1/15 06:13am
Upon further investigation, analog phones on the new system are up.  The problem is affecting only the VoIP telephones.


7/1/15 05:38am
The vendor has been engaged (since 4:50am) and continues to investigate.


7/1/15 04:44am
Voice staff are investigating the incident and assessing the extent of the outage.  Legacy systems are up. Other portions of the system appear to be up and down.


7/1/15 03:35am
UTPD has reported the entire UT main campus telephone system is down.

7/1/2015
1:37 PM
RESOLVED: Office 365 Performance Issues
Service Restored

7/1/2015
Both ITS Systems staff and Microsoft engineers have confirmed that the service is now healthy and operating as expected.


6/30/2015 5:06pm
Microsoft engineers continue to work towards a permanent solution.  Network traffic has been directed to an alternate network in the meantime.
Issues are no longer being reported by campus, but ITS Systems staff continue to monitor for further development.


6/30/2015 2:36pm
Microsoft engineers continue to connect the service to an alternate network capacity in an effort to restore service completely. In parallel, network engineers are repairing the connectivity issue to address the underlying cause.

Reports of issues by users in our tenant appear to have abated – ITS Systems staff will continue to monitor the situation.  The next update will be posted at 5:00 PM.


6/30/2015 12:59pm
Microsoft reports that connecting the service to an alternate mailbox capacity resulted in a partial restoration of service. Engineers are connecting the service to an alternate network capacity in an effort to restore service completely.  The next update will be posted at 2:30 PM.

Preliminary Root Cause: A dependent third-party network experienced an interruption to connectivity, which caused impact to the Exchange Online mailbox infrastructure


6/30/2015 11:29am
Microsoft support personnel are investigating service alerts and system logs related to Exchange Online mailbox access.  Affected users may be unable to connect to the Exchange Online service when using multiple protocols including Outlook, Outlook Web App (OWA), Exchange ActiveSync (EAS), and Exchange Web Services (EWS).

Impact to the University appears to be restricted to sluggish performance at this time – ITS Systems staff are continuing to monitor the situation.  The next update will be posted at 1:30 PM.

7/1/2015
12:00 AM
RESOLVED:EXTENDED - University Wiki Service Weekly Maintenance
Service Restored

6/30/15 11:58 PM Maintenance is complete.


23:02- 6/30/15 Maintenance window is extended to 12:00 AM to finalize maintenance. Service is expected to experience some stability issues as testing is performed.

 

Past Service Interruptions

Upcoming Maintenance

<<< 10/27/2013 - 11/16/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
27

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

28

9:00 AM - VM storage migrations to permit SAN OS upgrades

29

9:00 AM - VM storage migrations to permit SAN OS upgrades

10:00 PM - SharePoint 2010 IIS Maintenance

30

9:00 AM - VM storage migrations to permit SAN OS upgrades

31

7:00 AM - UDCC and UDCB Network Firewall Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

1

7:00 AM - MSSQL SQL01 maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

2

6:00 AM - Footprints Weekly Maintenance

8:00 AM - XML Gateway host OS Patching

9:00 AM - VM storage migrations to permit SAN OS upgrades

3

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

1:00 AM - Mainframe maintenance window

9:00 AM - VM storage migrations to permit SAN OS upgrades

4

9:00 AM - VM storage migrations to permit SAN OS upgrades

5

5:15 AM - UT Direct's Enterprise Data Broker service maintenance

7:30 AM - Virtual ID Cards Planned Maintenance

7:30 AM - ID Photo Gateway Planned Maintenance

7:30 AM - Student Photo Roster Planned Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

6

6:00 AM - Application Registry (AppReg) Server Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - UT Direct Planned Maintenance

7

7:00 AM - Setup HA cluster for standby F5 units

9:00 AM - VM storage migrations to permit SAN OS upgrades

8

9:00 AM - VM storage migrations to permit SAN OS upgrades

10:00 PM - SharePoint 2010 Upgrade

10:00 PM - SharePoint Friday Night Maintenance

9

6:00 AM - Footprints Weekly Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

10:00 PM - SharePoint 2010 Upgrade

10

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

11

8:00 AM - UDC-C Annual YORK Chiller Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

2:00 PM - University Directory ( White Pages ) Maintenance Expedited Non-Disruptive

12

8:00 AM - UDC-C Annual YORK Chiller Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

5:00 PM - CIO Website Migration

6:00 PM - SBC Configuration update

10:00 PM - SharePoint Tuesday Night Maintenance

13

7:00 AM - UDCC Network Maintenance

8:00 AM - UTForge Quarterly Maintenance

9:00 AM - University Directory ( White Pages ) Maintenance

10:45 AM - UTLogin Expedited, Non-Disruptive Maintenance

5:00 PM - Blog Service Weekly Maintenance

14

6:30 PM - SBC Configuration verify

15

9:00 AM - Blackboard - Expidited, non-disruptive

16

7:00 AM - WebSpace planned database maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

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We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!