The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/1/2015
10:19 PM
Office 365 Connectivity Issue
Service Functioning, Temporary Solution in Place

7/1/2015 10:19 PM
Microsoft engineers have completed corrective actions to their network infrastructure, and service connectivity appears to have been restored for all users.  ITS Systems staff will continue to closely monitor the situation until we are satisfied that the issue is fully resolved.


7/1/2015 5:00PM
Microsoft engineers have determined a preliminary root cause – “a high-level portion of the network infrastructure became degraded, which is causing an interruption to Exchange Online connectivity” – and have redirected network traffic to alternate capacity in an attempt to restore service.  ITS Systems staff are continuing to coordinate support and monitor progress.  The next update will be posted no later than 11:00 PM.


7/1/2015 3:37 PM
ITS Systems staff have received reports of users unable to access Exchange Online mailboxes via MAPI,EAS,EWS, or the Outlook Web App.  Staff are engaging with Microsoft to investigate the issue further and formulate a resolution.

7/1/2015
8:39 PM
VoIP Phone Outage
Under Investigation

7/1/2015 8:37 PM
The issue continues, but we believe we have a solution.  We expect the issue to be minimized, if not completely resolved, this evening.

The next update will be at 7:00am tomorrow, unless there is something else to report tonight.


7/1/2015 6:42 PM
The issue continues on an intermittent basis.  We continue to work with the vendor.  We may need a brief emergency outage later this evening. We’ll announce it with as much notice as possible.

Next update at 8:30pm.


7/1/2015 2:10 PM
The issue continues on an intermittent basis.  It appears as long call completion times if the call completes at all.  We continue to work with the vendor.


7/1/2015 12:57pm
Staff and vendor are still actively investigating this issue.


7/1/2015 11:01 AM
This event appears to have been momentary.  Staff and vendor are still investigating.


7/1/2015 10:41 AM
We are having reports and seeing the same symptoms we saw earlier this morning.  Attempts to call out do not complete and incoming calls may get an unavailable message or perhaps voicemail.  Voice staff is investigating and the vendor has been contacted.


7/1/2015 9:35 AM
Root cause of the outage is being investigated by the vendor.


7/1/2015 8:47 AM
Service appears restored, staff are confirming full system functions.


7/1/2015 8:09AM
Vendor has determined which part of the system has malfunctioned. Vendor is assessing logs and working on course of action.


7/1/2015 7:34 AM
Vendor and staff continue to investigate.


7/1/15 07:06am
The VoIP outage has been posted to the UT Core website as of 7am.


7/1/15 06:50am
Vendor and staff continue to investigate.


7/1/15 06:13am
Upon further investigation, analog phones on the new system are up.  The problem is affecting only the VoIP telephones.


7/1/15 05:38am
The vendor has been engaged (since 4:50am) and continues to investigate.


7/1/15 04:44am
Voice staff are investigating the incident and assessing the extent of the outage.  Legacy systems are up. Other portions of the system appear to be up and down.


7/1/15 03:35am
UTPD has reported the entire UT main campus telephone system is down.

7/1/2015
1:37 PM
RESOLVED: Office 365 Performance Issues
Service Restored

7/1/2015
Both ITS Systems staff and Microsoft engineers have confirmed that the service is now healthy and operating as expected.


6/30/2015 5:06pm
Microsoft engineers continue to work towards a permanent solution.  Network traffic has been directed to an alternate network in the meantime.
Issues are no longer being reported by campus, but ITS Systems staff continue to monitor for further development.


6/30/2015 2:36pm
Microsoft engineers continue to connect the service to an alternate network capacity in an effort to restore service completely. In parallel, network engineers are repairing the connectivity issue to address the underlying cause.

Reports of issues by users in our tenant appear to have abated – ITS Systems staff will continue to monitor the situation.  The next update will be posted at 5:00 PM.


6/30/2015 12:59pm
Microsoft reports that connecting the service to an alternate mailbox capacity resulted in a partial restoration of service. Engineers are connecting the service to an alternate network capacity in an effort to restore service completely.  The next update will be posted at 2:30 PM.

Preliminary Root Cause: A dependent third-party network experienced an interruption to connectivity, which caused impact to the Exchange Online mailbox infrastructure


6/30/2015 11:29am
Microsoft support personnel are investigating service alerts and system logs related to Exchange Online mailbox access.  Affected users may be unable to connect to the Exchange Online service when using multiple protocols including Outlook, Outlook Web App (OWA), Exchange ActiveSync (EAS), and Exchange Web Services (EWS).

Impact to the University appears to be restricted to sluggish performance at this time – ITS Systems staff are continuing to monitor the situation.  The next update will be posted at 1:30 PM.

7/1/2015
1:57 AM
RESOLVED:EXTENDED UT Web weekly scheduled maintenance
Service Restored

7/1/15 01:56 AM All UT Web services are operating normally at this time.


7/1/15 01:00 AM Maintenance extended until 02:00 a.m.


6/30/15 11:57 PM Maintenance extended until 1:00 a.m.

7/1/2015
12:00 AM
RESOLVED:EXTENDED - University Wiki Service Weekly Maintenance
Service Restored

6/30/15 11:58 PM Maintenance is complete.


23:02- 6/30/15 Maintenance window is extended to 12:00 AM to finalize maintenance. Service is expected to experience some stability issues as testing is performed.

 

Past Service Interruptions

Upcoming Maintenance

<<< 11/24/2013 - 12/14/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
24

All Day - Active Directory: Expidited, Non-Disruptive Maintenance

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

25

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

5:00 PM - UT Direct Planned Maintenance

6:00 PM - Group E-Mail maintenance

26

6:00 AM - PyPE Deployment Interface Outage due to MYSQL Planned Outage

6:00 AM - MySQL (cat1 and non-cat1) Planned: Outage

6:00 AM - XML Gateway outage caused by MySQL outage

6:00 AM - MySQL (cat1 and non-cat1) Planned: Outage

6:00 AM - Expedited UT Lists database maintenance

6:00 AM - Web Central, Wikis, & Blogs affected by MySQL outage

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

5:00 PM - Installation of CAS role to select MBX servers

6:00 PM - SBC Code Verify

10:00 PM - SharePoint Maintenance (Tue)

27

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

5:00 PM - Blog Service Weekly Maintenance

9:00 PM - blackboard - expidited non-disruptive

28

9:00 PM - blackboard - expidited non-disruptive

29

10:00 PM - SharePoint Maintenance (Fri)

30

6:00 AM - Footprints Weekly Maintenance

1

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 PM - Utdirect update to Java

2

3:30 PM - PyPE OS Security Patching - Test & Qual

3

7:30 AM - remove MGMT route from F5 load balancers

4

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - Non-disruptive Core Mainteannce

5

7:00 AM - Non-disruptive Data Center Router Maintenance

6:00 PM - Session Border Controller software upgrade

6

9:00 AM - UTmail Signup Portal maintenance

8:00 PM - SharePoint DB Server Migration

7

7:00 AM - Blackboard - Emergency maintenance

8:00 PM - SharePoint DB Server Migration

8

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Mainframe maintenance window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

9

8:00 AM - Switchgear Planned Non-Disruptive Maintenance

11:00 AM - UTBackup - Appliance Software Upgrades

10

7:00 AM - UDCC Network Maintenance

10:00 PM - Web Central Scheduled Maintenance

10:00 PM - SharePoint Maintenance (Tue)

11

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - VoIP System component software upgrade

6:00 PM - Office 365 Authentication Services Update

12

All Day - AEMS: Expedited Non-Disruptive Maintenance

7:00 AM - Pype - UTLogin logfile rotation and Apache restart

8:00 AM - Non-Disruptive Maintenance to all enviroments

13

All Day - AEMS: Expedited Non-Disruptive Maintenance

10:00 PM - SharePoint Maintenance (Fri)

14

All Day - AEMS: Expedited Non-Disruptive Maintenance

12:01 AM - Emergency Maintenance on the F5 Load Balancers

8:00 AM - Web Central Scheduled Maintenance

9:00 AM - uTexas Identity Manager (TIM) PROD Planned Outage

10:00 PM - SharePoint Maintenance (Fri)


  No maintenance to be scheduled
  Today's date

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