The University of Texas at Austin

ITS Services Status

Current Service Interruptions

9/29/2014
7:31 PM
RESOLVED: Austin Disk Connectivity Issues
Service Restored

7:30 PM
All servers are now operating and testing indicates that functionality has been fully restored.  ITS Systems staff are continuing to monitor the behavior of the service.


2:15
Testing indicates that the affected server is once again functioning properly.  We will bring it back into production status at 7:00pm today and continue to monitor its performance before considering the issue resolved.


9:54
We are continuing to verify the affected server’s functionality.

The next update will be Monday 9/29/2014 at 4:00pm unless the situation changes.


4:13 PM
Emergency maintenance will be performed on the malfunctioning server beginning 12:00 AM on Sun 28 Sep.
Austin Disk will continue to operate but with less redundancy since the server has already been taken out of service. Note, however, that there is planned maintenance on the rest of Austin Disk occurring between 12:00am and 6:00am on Sunday.
The next update will be 10:00 AM on Mon 29 Sep unless the situation worsens or the server is returned to service before then.


3:09 PM
Austin Disk customers have reported intermittent connectivity issues this week. This was initially diagnosed as a client issue but now appears to be a server issue.
One of two redundant servers seems to be the source of the issue. It was taken out of service and clients should have restored connectivity once their caches clear (~15 minutes) or they restart their machines (which clears the caches immediately).
Please report any issues that continue after a restart to the ITS Help Desk so that we can continue to gather data.

9/29/2014
6:02 PM
RESOLVED: Canvas: RecordUploadPlayback of media gives error or sticks on “Loading…”
Service Restored

18:00
Our engineers have resolved the problem with the Kaltura integration in regards to recording, uploading and playing back media in Canvas. A full incident report will be provided in the next 24 hours describing:
• What caused the issue
• What was done to fix it
• Preventative measures to avoid future similar incidents

We apologize for any inconvenience and frustration this has caused for you and your institution’s users. Please let us know if your users continue to experience any media problems so that we can review it further. 


16:59
Our Ops team is still working on the record\upload\playback issues with our Kaltura integration. There is not yet an ETA for resolution but we are working to resolve it as quickly as possible. We apologize for any inconvenience and will provide another update within 30 minutes.


16:24
We are still seeing the record\upload\playback issues with our Kaltura integration and our Ops team is working to resolve it as quickly as possible.  We apologize for any inconvenience and will provide another update within 30 minutes.


15:48
We are currently seeing an issue with our Kaltura integration that is preventing users from using the Record\Upload media feature or playback an media that was recorded\uploaded with Canvas’ Kaltura integration.
We are working to resolve this as quickly as possible and apologize for any inconvenience. We will provide an update within 30 minutes.

9/29/2014
11:56 AM
Expedited: Non-Disruptive Red Hat Enterprise Linux security patching for CVE-2014-7169
Unplanned Maintenance

11:52
A critical security vulnerability for Bash has been identified in Red Hat Enterprise Linux (RHEL).

ITS Systems has been monitoring vendor response and follow up. A previous patch for CVE-2014-6271 was released and applied last week to RHEL hosts managed by ITS Systems. Red Hat released a subsequent patch for CVE-2014-7169 to address further concerns for the Bash vulnerabilities.

The latest patch will be applied to all RHEL hosts managed by ITS Systems in the following stages, today (9/29):

- All TEST (and lower) hosts, 11:30 am
- All QUAL (and lower) hosts, 12:00 pm
- All PROD (and lower) hosts, 12:30 pm

The patch is expected to be non-disruptive, and has been confirmed to be so on internal test systems.

Based on the tests with the current patch and the lack of any adverse effects with application of patch for CVE-2014-6271, the risk and impact is expected to be Low.

Patches will be applied throughout the day, with completion expected by 5:00 pm.

Critical security updates for Red Hat related to this vulnerability are being made available on the Campus RHNS Service as they are released (typically within 30-60 minutes).

If you run Red Hat Enterprise Linux and do not yet have your systems connected to Satellite, you can find out more information here:

http://www.utexas.edu/its/rhns/

Past Service Interruptions

Upcoming Maintenance

<<< 11/24/2013 - 12/14/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
24

All Day - Active Directory: Expidited, Non-Disruptive Maintenance

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

25

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

5:00 PM - UT Direct Planned Maintenance

6:00 PM - Group E-Mail maintenance

26

6:00 AM - PyPE Deployment Interface Outage due to MYSQL Planned Outage

6:00 AM - MySQL (cat1 and non-cat1) Planned: Outage

6:00 AM - XML Gateway outage caused by MySQL outage

6:00 AM - MySQL (cat1 and non-cat1) Planned: Outage

6:00 AM - Expedited UT Lists database maintenance

6:00 AM - Web Central, Wikis, & Blogs affected by MySQL outage

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

5:00 PM - Installation of CAS role to select MBX servers

6:00 PM - SBC Code Verify

10:00 PM - SharePoint Maintenance (Tue)

27

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

5:00 PM - Blog Service Weekly Maintenance

9:00 PM - blackboard - expidited non-disruptive

28

9:00 PM - blackboard - expidited non-disruptive

29

10:00 PM - SharePoint Maintenance (Fri)

30

6:00 AM - Footprints Weekly Maintenance

1

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 PM - Utdirect update to Java

2

3:30 PM - PyPE OS Security Patching - Test & Qual

3

7:30 AM - remove MGMT route from F5 load balancers

4

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - Non-disruptive Core Mainteannce

5

7:00 AM - Non-disruptive Data Center Router Maintenance

6:00 PM - Session Border Controller software upgrade

6

9:00 AM - UTmail Signup Portal maintenance

8:00 PM - SharePoint DB Server Migration

7

7:00 AM - Blackboard - Emergency maintenance

8:00 PM - SharePoint DB Server Migration

8

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Mainframe maintenance window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

9

8:00 AM - Switchgear Planned Non-Disruptive Maintenance

11:00 AM - UTBackup - Appliance Software Upgrades

10

7:00 AM - UDCC Network Maintenance

10:00 PM - Web Central Scheduled Maintenance

10:00 PM - SharePoint Maintenance (Tue)

11

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - VoIP System component software upgrade

6:00 PM - Office 365 Authentication Services Update

12

All Day - AEMS: Expedited Non-Disruptive Maintenance

7:00 AM - Pype - UTLogin logfile rotation and Apache restart

8:00 AM - Non-Disruptive Maintenance to all enviroments

13

All Day - AEMS: Expedited Non-Disruptive Maintenance

10:00 PM - SharePoint Maintenance (Fri)

14

All Day - AEMS: Expedited Non-Disruptive Maintenance

12:01 AM - Emergency Maintenance on the F5 Load Balancers

8:00 AM - Web Central Scheduled Maintenance

9:00 AM - uTexas Identity Manager (TIM) PROD Planned Outage

10:00 PM - SharePoint Maintenance (Fri)


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!