The University of Texas at Austin

ITS Services Status

Current Service Interruptions

2/5/2016
7:41 AM
Loss of UTDirect / Apply Texas redundancy
Under Investigation

2/5/2016 7:38 AM
UTDirect and Apply Texas are still in a degraded state.  ITS Systems has almost finished duplicating the load balancing environment.  Only one non-production service (dpdev1.dp.utexas.edu) remains to be configured.  We successfully transitioned a non-production service (beta.dp.utexas.edu) to the new load balancing environment and it is working correctly.

All remaining services will be migrated to the new load balancing environment during the scheduled Mainframe maintenance window on Sunday (2/7) from midnight to 1:00 am.  UTDirect and Apply Texas would normally be unavailable during this time so there will be no additional impact as a result of the migration.

The active load balancer continues to process traffic normally.  There has been no impact to production services.  The next update will be on Monday (2/8).


2/4/16 7:44 AM
UTDirect and Apply Texas are still in a degraded state.  ITS Systems has completed configuration of production services on a new load balancing environment.  Work continues for configuring non-production services.
The active load balancer continues to function normally.  There has been no impact to production services.  The next update will be on Friday (2/5).


2/3/16 10:25 AM
UTDirect and Apply Texas are still in a degraded state.  Replacement equipment is in place.  ITS Systems is working to configure it.  The active load balancer continues to function normally.  There has been no impact to production services.  The next update will be on Thursday (2/4).


2/2/16 7:17 AM
UTDirect and Apply Texas are still in a degraded state.  ITS Systems are working to build a replacement load balancer pair.  The active load balancer continues to function normally.  There has been no impact to production services.  The next update will be on Wednesday (2/3).


1/29/16 3:58 PM
UTDirect and Apply Texas are in a degraded state due to the failure of a standby load balancer.  The active load balancer for these services is still functioning and processing traffic normally.  There has been no impact to production services.

ITS Systems staff are making preparations to replace the failed unit.  The next update will be on Monday (2/1).

2/4/2016
3:08 PM
Qual and beta UTdirect loadbalancer switch
Unplanned Maintenance

2/4/2016 3:05 PM
Beta.dp.utexas.edu has been moved to the new loadbalancer pair, there were issues moving qual, so it will be migrated on Sunday along with the other utdirect environments.


2/4/2016 1:55 PM
We will be moving the beta.dp.utexas.edu and qual.its.utexas.edu servers to a new loadbalancer pair to restore high availability. We will be conducting this emergency switch at 2:30pm today. You may experience a brief interruption, less than 1 or 2 minutes. If you experience any issues, please email ait-sysadmins@utlists.utexas.edu.

We plan on moving dpdev1 and prod UTdirect during the monthly mainframe restart this Sunday at midnight so as to not affect any production services.

Further details about this issue available at:
http://www.utexas.edu/its/alerts/main.php

Past Service Interruptions

Upcoming Maintenance

<<< 11/03/2013 - 11/23/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
3

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

1:00 AM - Mainframe maintenance window

9:00 AM - VM storage migrations to permit SAN OS upgrades

4

9:00 AM - VM storage migrations to permit SAN OS upgrades

5

5:15 AM - UT Direct's Enterprise Data Broker service maintenance

7:30 AM - Student Photo Roster Planned Maintenance

7:30 AM - ID Photo Gateway Planned Maintenance

7:30 AM - Virtual ID Cards Planned Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

6

6:00 AM - Application Registry (AppReg) Server Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - UT Direct Planned Maintenance

7

7:00 AM - Setup HA cluster for standby F5 units

9:00 AM - VM storage migrations to permit SAN OS upgrades

8

9:00 AM - VM storage migrations to permit SAN OS upgrades

10:00 PM - SharePoint Friday Night Maintenance

10:00 PM - SharePoint 2010 Upgrade

9

6:00 AM - Footprints Weekly Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

10:00 PM - SharePoint 2010 Upgrade

10

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

11

8:00 AM - UDC-C Annual YORK Chiller Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

11:00 AM - [BLACKOUT] Stache upgrade

2:00 PM - University Directory ( White Pages ) Maintenance Expedited Non-Disruptive

3:00 PM - [BLACKOUT] Bomgar Upgrade

12

8:00 AM - UDC-C Annual YORK Chiller Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

5:00 PM - CIO Website Migration

6:00 PM - SBC Configuration update

10:00 PM - SharePoint Tuesday Night Maintenance

13

7:00 AM - UDCC Network Maintenance

8:00 AM - UTForge Quarterly Maintenance

9:00 AM - University Directory ( White Pages ) Maintenance

10:45 AM - UTLogin Expedited, Non-Disruptive Maintenance

5:00 PM - Blog Service Weekly Maintenance

14

6:30 PM - SBC Configuration verify

15

9:00 AM - Blackboard - Expidited, non-disruptive

16

7:00 AM - WebSpace planned database maintenance

17

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

18

 

 

 

19

7:45 AM - UTLogin Expedited, Non-Disruptive Maintenance

8:00 AM - ITS MySQL Service Maintenance

9:00 AM - Natclipse server maintenance

1:45 PM - CTL Credit by Exam system non-disruptive maintenance

10:00 PM - SharePoint Maintenance (Tue)

20

8:00 AM - ActivePower UPS Annual PM

9:00 AM - MS SQL maintenance for SQL01 cluster

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

1:30 PM - University Directory (White Pages) Routine Maintenance

5:00 PM - Blog Service Weekly Maintenance

21

All Day - Active Directory: Expidited, Non-Disruptive Maintenance

6:30 AM - Blackboard - Expidited non-disruptive

7:00 AM - MS SQL maintenance for SQL01 cluster

8:00 AM - ActivePower UPS Annual PM

9:00 AM - MS SQL maintenance for SQL01 cluster

9:00 AM - Shibboleth (PROD) Routine Maintenance

1:00 PM - Urchin Planned Maintenance Window

22

All Day - Active Directory: Expidited, Non-Disruptive Maintenance

7:00 AM - PyPE Application Maintenance

7:00 AM - MS SQL maintenance for SQL01 cluster

9:00 AM - UTmail Signup Portal maintenance

10:00 PM - SharePoint Maintenance (Fri)

23

All Day - Active Directory: Expidited, Non-Disruptive Maintenance

6:00 AM - Footprints Weekly Maintenance

7:00 AM - WebSpace planned database maintenance

9:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

10:00 AM - UTLogin routine maintenance


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