The University of Texas at Austin

ITS Services Status

Current Service Interruptions

4/24/2015
1:50 PM
RESOLVED: EID password reset malfunction
Service Restored

4/24/15 1:49pm
Update to existing problem: EID password reset malfunction
Originally reported 4.16.2015

Research has demonstrated that the population affected by this bug is an extraordinarily small subset of the active student population.

This is not a widespread product outage. Problem downgraded to bug. A bug fix will be issued in upcoming product release on 5.26.2015.

Affected users are advised to reset their passwords via email at https://idmanager.its.utexas.edu.  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.

There will be no further updates for this issue.


Web-based EID password reset is malfunctioning for some users answering the question “How many brothers and sisters do you have?” This malfunction only affects users who have changed their password reset questions since 2012.

The web interface is telling users “Your attempted answers are incorrect” after answering password reset questions correctly.

ITS Applications staff have identified the root cause and are investigating a solution.

While this issue remains under investigation, please advise affected users to reset their passwords via email at https://idmanager.its.utexas.edu.  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.

Further updates on this issue will be issued 5/1/2015.


4/16/15 12:57pm
Web-based EID password reset is malfunctioning for some users. The web interface is telling users “Your attempted answers are incorrect” after answering password reset questions correctly.

ITS Applications staff are currently investigating root causes.

While this issue remains under investigation, please advise users to reset their passwords via email at https://idmanager.its.utexas.edu.  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.


4/16/15 12:23pm
The EID password reset self-help is malfunctioning.

ITS Applications is investigating root causes.

4/21/2015
1:44 PM
Selfscan Unavailable
Service Functioning, Temporary Solution in Place

4/21/15   1333
Selfscan is now operational thanks to a workaround. However, the workaround disables the ability for users to create, modify, or view asset groups. The ISO is currently working with the vendor on this problem, but there is currently no resolution time.


4/9/2015 5:25PM
Selfscan is now operational thanks to a workaround. However, the workaround disables the ability for users to create, modify, or view asset groups. The vendor is implementing a hotfix Friday (4/10) and the ISO will apply it when it becomes available.


4/9/2015 4:27PM
A change in the Selfscan API is causing a problem with authorizations. The ISO is currently working with the vendor to address this issue. We will update when more information becomes available.


4/9/15 2:16pm
The ISO has been made aware that Selfscan is currently unavailable for several users. We are researching the cause.

Past Service Interruptions

Upcoming Maintenance

<<< 12/08/2013 - 12/28/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
8

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Mainframe maintenance window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

9

8:00 AM - Switchgear Planned Non-Disruptive Maintenance

11:00 AM - UTBackup - Appliance Software Upgrades

10

7:00 AM - UDCC Network Maintenance

10:00 PM - Web Central Scheduled Maintenance

10:00 PM - SharePoint Maintenance (Tue)

11

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - VoIP System component software upgrade

6:00 PM - Office 365 Authentication Services Update

12

All Day - AEMS: Expedited Non-Disruptive Maintenance

7:00 AM - Pype - UTLogin logfile rotation and Apache restart

8:00 AM - Non-Disruptive Maintenance to all enviroments

13

All Day - AEMS: Expedited Non-Disruptive Maintenance

10:00 PM - SharePoint Maintenance (Fri)

14

All Day - AEMS: Expedited Non-Disruptive Maintenance

12:01 AM - Emergency Maintenance on the F5 Load Balancers

8:00 AM - Web Central Scheduled Maintenance

9:00 AM - uTexas Identity Manager (TIM) PROD Planned Outage

10:00 PM - SharePoint Maintenance (Fri)

15

All Day - AEMS: Expedited Non-Disruptive Maintenance

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 PM - Adobe Connect version 9.04D Upgrade

9:00 PM - PyPE OS Security Patching - Beta & Production

16

5:00 PM - Course Instructor Survey planned maintenance

5:00 PM - UT Direct Notifications expedited non-disruptive maintenance

5:30 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Group E-Mail Planned Maintenance

17

6:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

8:00 AM - JIRA Quarterly OS Maintenance

9:00 AM - Natclipse server maintenance

11:00 AM - UTmail Signup Portal maintenance

12:01 PM - CBEVO improvements

10:00 PM - SharePoint Maintenance (Tue)

18

6:00 AM - UTLogin routine maintenance

7:00 AM - UDCC Network Maintenance

7:30 AM - Blackboard: Application server OS patching

7:30 AM - Footprints OS patching

7:30 AM - Campus outside fiber optic cabling work

5:00 PM - Blog Service Weekly Maintenance

19

1:00 AM - Polycom Set Firmware update

7:00 AM - MySQL maintenance for CAT1 and non-CAT1 services

7:00 AM - XML Gateway - restart due to MySQL maintenance

7:30 AM - Campus outside fiber optic cabling work

10:00 AM - Blackboard Service Name Change

10:00 AM - QUAL ITS Central Oracle RAC Outage

1:00 PM - Urchin Planned Maintenance Window

6:00 PM - Session Border Controller patch application

20

1:00 AM - Polycom Set Firmware update

10:00 PM - SharePoint Maintenance (Fri)

21

6:00 AM - Footprints Weekly Maintenance

7:00 AM - WebSpace planned database maintenance

9:00 AM - Adobe Connect 9 Service Pack Upgrade

22

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

23

 

 

 

24

 

 

 

25

5:00 PM - Blog Service Weekly Maintenance

26

 

 

 

27

 

 

 

28

6:00 AM - Footprints Weekly Maintenance

7:00 AM - WebSpace planned database maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!