The University of Texas at Austin

ITS Services Status

Current Service Interruptions

8/27/2014
5:00 PM
RESOLVED: UTLogin problems
Service Restored

16:58
The UTLogin service has now been restored. The errors would have been encountered during 4:35 - 4:53 PM. We are continuing to monitor the service closely.


16:50
We are experiencing intermittent errors with UTLogin.  ITS Applications staff is investigating.

8/27/2014
4:39 PM
RESOLVED: Emergency Maintenance for Urchin Analytics
Service Restored

16:37
This maintenance has concluded.


1347
The Urchin Analytics server requires emergency maintenance this afternoon that will take place between 1:45 – 5:00 p.m. The maintenance will require a restart of the service which will cause a brief outage.

8/27/2014
1:05 PM
RESOLVED: dpdev1 maintenance
Service Restored

1:02 pm
jEdit DMG plugin stewards are developing a solution for use by campus webAgent developers and will maintain contact with them directly.  There will be no further updates to ITS Problems.
We have contacted business stakeholders and determined that no business processes have been affected by the loss of this code editor plugin.  If your area has seen significant impact to your business processes and the use of the DMG web interface is not a sufficient workaround, please contact me and the admins at jedit-admin@utlists.utexas.edu.


Tues 26 Aug 4:05 PM
jEdit/DMG plugin update:  While Mac client prototypes are quite promising, testing of prototype solutions has turned up a problem for Windows clients.  Stewards continue development, but the timeframe for delivery is unknown at this point.

The next update will be 4:00 PM on Wednesday 8/27, or earlier if we have more information.

Again, developers can still upload webAgent scripts via the DMG web interface.


Mon 25 Aug 4:01 PM
jEdit/DMG plugin update:  Stewards are testing prototype solutions today and still hope for a release by midweek.
The next update will be 4:00 PM on Tuesday 8/26, or earlier if we have more information.
Again, developers can still upload webAgent scripts via the DMG web interface.


Fri 22 Aug 4:23 PM
jEdit/DMG plugin update: Stewards have determined a viable solution and hope to have released it by mid-week next week.  The next update will be 4:00 PM on Monday 8/25, or earlier if we have more information.

We have contacted business stakeholders and determined that no business processes have been affected by the loss of this code editor plugin.  If your area has seen significant impact to your business processes and the use of the DMG web interface is not a sufficient workaround, please contact me and the admins at jedit-admin@utlists.utexas.edu.

Again, developers can still upload webAgent scripts via the DMG web interface.


Thu 21 Aug 3:54 PM
jEdit/DMG plugin update: Status is unchanged as work continues.  We will update the list in 24-hour increments during the work week.  The next update will be 4:00 PM tomorrow, Friday 8/22, or earlier if we have more information.
Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


Wed 20 Aug 5:03 PM
jEdit/DMG plugin update: Work continues but resolution is not imminent.
Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


10:00 AM
jEdit/DMG plugin update: Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


Tue 19 Aug 4:04 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.
Developers can still upload webAgent scripts via the DMG web interface.


12:00 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.
Developers can still upload webAgent scripts via the DMG web interface, so there has been a fully functional workaround available throughout.


9:38 AM
jEdit/DMG plugin update: The problem is at a much lower level than anticipated and will take serious analysis and perhaps development work for final remediation.
Please continue to use the web interface for uploads.


9:20 AM
Despite thorough testing, we have discovered an issue with the jEdit plugin for DMG this morning.
The workaround for webagent development is to use the DMG web interface (https://dpdev1.dp.utexas.edu/cgi-bin/dmg/index.cgi) to upload your webAgent scripts from your desktop.
Systems staff are investigating the issue.

Past Service Interruptions

Upcoming Maintenance

<<< 12/08/2013 - 12/28/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
8

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Mainframe maintenance window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

9

8:00 AM - Switchgear Planned Non-Disruptive Maintenance

11:00 AM - UTBackup - Appliance Software Upgrades

10

7:00 AM - UDCC Network Maintenance

10:00 PM - Web Central Scheduled Maintenance

10:00 PM - SharePoint Maintenance (Tue)

11

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - VoIP System component software upgrade

6:00 PM - Office 365 Authentication Services Update

12

All Day - AEMS: Expedited Non-Disruptive Maintenance

7:00 AM - Pype - UTLogin logfile rotation and Apache restart

8:00 AM - Non-Disruptive Maintenance to all enviroments

13

All Day - AEMS: Expedited Non-Disruptive Maintenance

10:00 PM - SharePoint Maintenance (Fri)

14

All Day - AEMS: Expedited Non-Disruptive Maintenance

12:01 AM - Emergency Maintenance on the F5 Load Balancers

8:00 AM - Web Central Scheduled Maintenance

9:00 AM - uTexas Identity Manager (TIM) PROD Planned Outage

10:00 PM - SharePoint Maintenance (Fri)

15

All Day - AEMS: Expedited Non-Disruptive Maintenance

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 PM - Adobe Connect version 9.04D Upgrade

9:00 PM - PyPE OS Security Patching - Beta & Production

16

5:00 PM - Course Instructor Survey planned maintenance

5:00 PM - UT Direct Notifications expedited non-disruptive maintenance

5:30 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Group E-Mail Planned Maintenance

17

6:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

8:00 AM - JIRA Quarterly OS Maintenance

9:00 AM - Natclipse server maintenance

11:00 AM - UTmail Signup Portal maintenance

12:01 PM - CBEVO improvements

10:00 PM - SharePoint Maintenance (Tue)

18

6:00 AM - UTLogin routine maintenance

7:00 AM - UDCC Network Maintenance

7:30 AM - Blackboard: Application server OS patching

7:30 AM - Footprints OS patching

7:30 AM - Campus outside fiber optic cabling work

5:00 PM - Blog Service Weekly Maintenance

19

1:00 AM - Polycom Set Firmware update

7:00 AM - MySQL maintenance for CAT1 and non-CAT1 services

7:00 AM - XML Gateway - restart due to MySQL maintenance

7:30 AM - Campus outside fiber optic cabling work

10:00 AM - Blackboard Service Name Change

10:00 AM - QUAL ITS Central Oracle RAC Outage

1:00 PM - Urchin Planned Maintenance Window

6:00 PM - Session Border Controller patch application

20

1:00 AM - Polycom Set Firmware update

10:00 PM - SharePoint Maintenance (Fri)

21

6:00 AM - Footprints Weekly Maintenance

7:00 AM - WebSpace planned database maintenance

9:00 AM - Adobe Connect 9 Service Pack Upgrade

22

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

23

 

 

 

24

 

 

 

25

5:00 PM - Blog Service Weekly Maintenance

26

 

 

 

27

 

 

 

28

6:00 AM - Footprints Weekly Maintenance

7:00 AM - WebSpace planned database maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!