The University of Texas at Austin

ITS Services Status

Current Service Interruptions

6/30/2015
5:08 PM
Office 365 Performance Issues
Service Functioning, Temporary Solution in Place

6/30/2015 5:06pm
Microsoft engineers continue to work towards a permanent solution.  Network traffic has been directed to an alternate network in the meantime.
Issues are no longer being reported by campus, but ITS Systems staff continue to monitor for further development.


6/30/2015 2:36pm
Microsoft engineers continue to connect the service to an alternate network capacity in an effort to restore service completely. In parallel, network engineers are repairing the connectivity issue to address the underlying cause.

Reports of issues by users in our tenant appear to have abated – ITS Systems staff will continue to monitor the situation.  The next update will be posted at 5:00 PM.


6/30/2015 12:59pm
Microsoft reports that connecting the service to an alternate mailbox capacity resulted in a partial restoration of service. Engineers are connecting the service to an alternate network capacity in an effort to restore service completely.  The next update will be posted at 2:30 PM.

Preliminary Root Cause: A dependent third-party network experienced an interruption to connectivity, which caused impact to the Exchange Online mailbox infrastructure


6/30/2015 11:29am
Microsoft support personnel are investigating service alerts and system logs related to Exchange Online mailbox access.  Affected users may be unable to connect to the Exchange Online service when using multiple protocols including Outlook, Outlook Web App (OWA), Exchange ActiveSync (EAS), and Exchange Web Services (EWS).

Impact to the University appears to be restricted to sluggish performance at this time – ITS Systems staff are continuing to monitor the situation.  The next update will be posted at 1:30 PM.

6/30/2015
12:05 PM
RESOLVED:  uTexas Identity Manager (TIM) Intermittent Problems Connecting to Mainframe
Service Restored

6/30/2015 12:00 PM
Maintenance is complete & service has been restored.


6/30/2015 11:53 AM
We will be conducting a rolling restart of the TIM PROD application servers to correct intermittent connectivity problems with the mainframe.  Users of the EID Self Service application and the EID Administrative application could experience during the next few minutes.


6/30/2015 10:52 AM
Problems are continuing.  Apps and Systems staffs are investigating.


6/30/2015 10:26 AM
Service has been restored.


6/30/2015 9:50 AM
All three TIM PROD environments (TEST, QUAL, and PROD) are experiencing intermittent connectivity problems to the mainframe. Apps and Systems staff are investigating.

Web and programmatic users of EID applications could experience errors.

6/30/2015
10:46 AM
RESOLVED: Partial CATV outage
Service Restored

6/30/15 10:43am
The system is back up.


6/30/15 9:42am
Channels upwards of 42 are frozen.  We are trying to report the problem to our content provider at this time.

6/30/2015
8:59 AM
RESOLVED:  uTexas Identity Manager (TIM) PROD Expedited Maintenance
Service Restored

6/30/2015 8:58 AM
Maintenance is complete.


6/30/2015 8:49 AM
There will be a rolling restart of the TIM PROD application servers.  Users of the EID Self Service application and the EID Administrative application could experience connection resets during the next few minutes.

6/29/2015
11:51 PM
RESOLVED: EXTENDED Wikis Index Maintenance
Service Restored

11:50 PM 6/29/15 This maintenance is complete.


Extending the wikis maintenance window to 12:00 AM. Service is expected to remain available but performance will be impacted as indexing continues.

Past Service Interruptions

Upcoming Maintenance

<<< 12/08/2013 - 12/28/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
8

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Mainframe maintenance window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

9

8:00 AM - Switchgear Planned Non-Disruptive Maintenance

11:00 AM - UTBackup - Appliance Software Upgrades

10

7:00 AM - UDCC Network Maintenance

10:00 PM - Web Central Scheduled Maintenance

10:00 PM - SharePoint Maintenance (Tue)

11

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - VoIP System component software upgrade

6:00 PM - Office 365 Authentication Services Update

12

All Day - AEMS: Expedited Non-Disruptive Maintenance

7:00 AM - Pype - UTLogin logfile rotation and Apache restart

8:00 AM - Non-Disruptive Maintenance to all enviroments

13

All Day - AEMS: Expedited Non-Disruptive Maintenance

10:00 PM - SharePoint Maintenance (Fri)

14

All Day - AEMS: Expedited Non-Disruptive Maintenance

12:01 AM - Emergency Maintenance on the F5 Load Balancers

8:00 AM - Web Central Scheduled Maintenance

9:00 AM - uTexas Identity Manager (TIM) PROD Planned Outage

10:00 PM - SharePoint Maintenance (Fri)

15

All Day - AEMS: Expedited Non-Disruptive Maintenance

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 PM - Adobe Connect version 9.04D Upgrade

9:00 PM - PyPE OS Security Patching - Beta & Production

16

5:00 PM - Course Instructor Survey planned maintenance

5:00 PM - UT Direct Notifications expedited non-disruptive maintenance

5:30 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Group E-Mail Planned Maintenance

17

6:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

8:00 AM - JIRA Quarterly OS Maintenance

9:00 AM - Natclipse server maintenance

11:00 AM - UTmail Signup Portal maintenance

12:01 PM - CBEVO improvements

10:00 PM - SharePoint Maintenance (Tue)

18

6:00 AM - UTLogin routine maintenance

7:00 AM - UDCC Network Maintenance

7:30 AM - Blackboard: Application server OS patching

7:30 AM - Footprints OS patching

7:30 AM - Campus outside fiber optic cabling work

5:00 PM - Blog Service Weekly Maintenance

19

1:00 AM - Polycom Set Firmware update

7:00 AM - MySQL maintenance for CAT1 and non-CAT1 services

7:00 AM - XML Gateway - restart due to MySQL maintenance

7:30 AM - Campus outside fiber optic cabling work

10:00 AM - Blackboard Service Name Change

10:00 AM - QUAL ITS Central Oracle RAC Outage

1:00 PM - Urchin Planned Maintenance Window

6:00 PM - Session Border Controller patch application

20

1:00 AM - Polycom Set Firmware update

10:00 PM - SharePoint Maintenance (Fri)

21

6:00 AM - Footprints Weekly Maintenance

7:00 AM - WebSpace planned database maintenance

9:00 AM - Adobe Connect 9 Service Pack Upgrade

22

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

23

 

 

 

24

 

 

 

25

5:00 PM - Blog Service Weekly Maintenance

26

 

 

 

27

 

 

 

28

6:00 AM - Footprints Weekly Maintenance

7:00 AM - WebSpace planned database maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!