ITS Services Status
Current Service Interruptions
- RESOLVED: Expedited non-disruptive maintenance (AEMS/MSOL)
Maintenance is complete.
A minor configuration change to our Office 365 MSOL (Azure AD) instance is being made to pre-empt a potential issue. No user impact will occur.
- UT Direct PDF Generator”
ITS Systems Middleware continues to investigate and has obtained assistance from developers in ITS Applications in the effort.
No workaround has been identified yet, though the team has identified promising leads. We will update the list again on Wednesday at 12 noon.
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php
Attempts to generate PDFs from with UT Direct has been inconsistent; PDF creation success and failure are intermittent, using the same combinations of browser and OS.
Analysis of code and transactional process traces have resulted in identification of sections in the PDF Generator that may be responsible for the undesired behavior. ITS continues to investigate and debug this issue.
An update will follow no later than 10:00AM, or earlier as warranted.
Please contact the UTLogin team at firstname.lastname@example.org if you have any issues, questions or concerns.
What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?
ITS has been notified of problems using the “PDF generator” within UT Direct.
This service is most commonly used to create electronic copies of W-2s and systematically generated letters.
ITS is attempting to reliably reproduce the problem and troubleshoot the issue.
An update will follow no later than 1.30PM, or earlier as warranted.ITS continues to investigate and debug this issue.
- RESOLVED Non-Disruptive UT-V maintenance extended
This maintenance is complete.
Maintenance is extended until 2:00pm. There have been no issues (other than being distracted by unrelated tasks).
- Deprecating selected older, weaker SSL ciphers for Canvas
We’re deprecating a handful of older, weaker SSL ciphers effective EOD next Wednesday (9/17/14); we believe very few, if any, of you will be impacted by this change.
|No maintenance to be scheduled|