The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/30/2015
8:48 AM
Issue dialing 911 from Polycom IP 670 VoIP sets
Under Investigation

7/30/2015 8:47 AM
ITS staff continues to investigate. No further updates will be sent until the vendor resolves this issue.


7/29/15 2:57pm
ITS has discovered a problem dialing “911” from IP 670 VoIP sets. Callers will hear a fast busy tone.

Users with IP 670 can still dial either “911#” or “9911” to place an emergency call.

All other VoIP sets (IP 321,IP 335, IP 550 and IP 6000) can dial “911” and “9911” normally.

ITS staff is investigating. Updates will follow.

Past Service Interruptions

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19

1:00 AM - Polycom Set Firmware update

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6:00 PM - Session Border Controller patch application

20

1:00 AM - Polycom Set Firmware update

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21

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22

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25

5:00 PM - Blog Service Weekly Maintenance

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28

6:00 AM - Footprints Weekly Maintenance

7:00 AM - WebSpace planned database maintenance


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