ITS Services Status
Current Service Interruptions
- EID password reset malfunction
Web-based EID password reset is malfunctioning for some users. The web interface is telling users “Your attempted answers are incorrect” after answering password reset questions correctly.
ITS Applications staff are currently investigating root causes.
While this issue remains under investigation, please advise users to reset their passwords via email at https://idmanager.its.utexas.edu. Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’. This will only work for users that have provided us an email address.
The EID password reset self-help is malfunctioning.
ITS Applications is investigating root causes.
- Selfscan Unavailable
Service Functioning, Temporary Solution in Place
Selfscan is now operational thanks to a workaround. However, the workaround disables the ability for users to create, modify, or view asset groups. The vendor is implementing a hotfix Friday (4/10) and the ISO will apply it when it becomes available.
A change in the Selfscan API is causing a problem with authorizations. The ISO is currently working with the vendor to address this issue. We will update when more information becomes available.
The ISO has been made aware that Selfscan is currently unavailable for several users. We are researching the cause.
|No maintenance to be scheduled|