The University of Texas at Austin

ITS Services Status

Current Service Interruptions

3/26/2015
5:29 PM
RESOLVED: VoIP Session Border Controller (SBC) switchovers today…
Service Restored

3/26/15 5:28 PM
Our vendor has successfully restored the Sesssion Border Controllers to proper resilient operation.  Staff has gathered appropriate event logs and traces for further vendor analysis to determine root cause. This incident is resolved.

We apologize for the inconvenience.


3/26/15 4:44 PM
At 3:50pm the active VoIP Session Border Controller (SBC) failed and the system switched to the other SBC.

Subsequently the newly active SBC developed instability that may cause VoIP phones across campus to become dormant for up to 5 minutes.  Upon recovery, the phones appear to function normally, but the instability may recur.

Vendor staff is engaged with Voice Services staff on an emergency basis to resolve this issue.

We apologize for the inconvenience.


3/24/15 5:05 PM
We have had 3 switchovers today of the redundant Session Border Controllers – 9:44, 15:54 and 16:41.  This is not normal behavior.  We have engaged the vendor and the situation is under investigation.

3/26/2015
2:29 AM
RESOLVED: Emergency maintenance for SharePoint 2010 service Extension
Service Restored

02:29 AM 03/26/2015
Maintenance window is concluded.


01:05 AM 03/26/2015
Maintenance window is extended until 02:15 AM


11:28 PM 03/25/15
Maintenance begins now [11:25 PM]


1238   3/25/15
Tonight between 11:15 PM and 1:15 AM, there will be an emergency maintenance window for SharePoint 2010 site collections.    During this time,  SharePoint will experience intermittent outages.  It is suggested that no one access their site collections during this maintenance.  If your site collection contains the following URLs it will be impacted by the maintenance:

athleticsdept.com
ciishare.construction-institute.org
share.law.utexas.edu
sharepoint.pip.org
sp.austin.utexas.edu

3/25/2015
8:56 PM
University Wiki Service slow or unresponsive
Service Functioning, Temporary Solution in Place

8:50 PM 3/25/15
ITS staff implemented changes to the University Wiki Service last week for potential performance and stability improvements but continue to monitor the service for issues. The next update will be Mon., March 30.


2:34pm 3/13/15
The University Wiki Service continues to experience periods of slowness or unavailability. ITS staff have been testing potential improvements for performance and stability and plan to deploy the changes during the scheduled maintenance window on Tuesday, March 17. ITS will monitor the service for a week after implementing the changes and provide an update on Wednesday, March 25.


5:31 3/10/15 PM
ITS staff continue to monitor the University Wiki Service and to investigate the root cause of the issues. The next update will be Friday, March 13.


4:57 3/9/15
The University Wiki Service continues to experience periods of slowness or unresponsiveness although these issues have been mitigated. ITS staff continue to investigate the root cause and to monitor the service. The next update will be Wednesday, March 11.


09:40 3/6/15
The University Wiki Service is still experiencing periods of slowness or unresponsiveness. ITS staff continue to monitor the service and investigate the issue. The next update will be Monday, March 9.


1404   3/5/15
The University Wiki Service has been restarted and is currently available. ITS staff will monitor the service while continuing to investigate the cause of the outages.


1343   3/5/15
As of approximately 1:35 PM, ITS Help Desk staff have observed that the University Wiki Service (wikis.utexas.edu) is either slow or unresponsive.

Past Service Interruptions

Upcoming Maintenance

<<< 02/03/2013 - 02/23/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
3

12:00 AM - Mainframe maintenance window

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

4

3:30 PM - PyPE Secondary (non-production) Server Maintenance

5:00 PM - Planned maintenance of beta.its.utexas.edu web service

5

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - Monthly JIRA Application Maintenance

9:00 AM - TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

6

6:00 AM - Application Registry (AppReg) Server Maintenance

8:00 AM - Emergency Maintenance: SAINT Infrastructure

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

5:30 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

10:00 PM - UT Lists planned maintenance

7

7:00 AM - Planned Apollo Maintenance in TEST

7:00 AM - Javamail + FTPMail host migration to Linux

5:00 PM - Planned maintenance of dpdev1.dp.utexas.edu web service

8

10:00 PM - Footprints Upgrade

9

7:00 AM - SecureDoc service and server maintenance

10:00 PM - Footprints Upgrade

10

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

11

 

 

 

12

7:00 AM - Planned Apollo Maintenance in QUAL

7:00 AM - Pype maintenance

7:30 AM - Student Photo Roster Planned Maintenance

7:30 AM - ID Photo Gateway Planned Maintenance

7:30 AM - Virtual ID Cards Planned Maintenance

8:00 AM - UTForge Quarterly Maintenance

9:00 AM - Removing unused datastores for CX4 clearing

13

9:00 AM - University Directory ( White Pages ) Maintenance

6:00 PM - Blog Service Weekly Maintenance

14

7:00 AM - Planned maintenance of Document Repository on Feb 14, 2013 7 am to 8 am

9:00 AM - uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance

15

 

 

 

16

7:00 AM - SecureDoc service and server maintenance

9:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

8:00 PM - Load Balancer HA configuration

17

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Monthly Maintenance

12:01 AM - SharePoint Maintenance Window

12:01 AM - Planned maintenance for SQL01

18

10:00 PM - Monthly Group E-Mail Maintenance

19

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

6:00 PM - Wiki Service Monthly Maintenance

10:00 PM - Web Central Scheduled Maintenance

20

5:30 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

21

10:00 AM - Planned maintenance of PDF Generator on Feb 21, 10 am to 11 am

1:00 PM - Urchin Planned Maintenance Window

22

 

 

 

23

7:00 AM - SecureDoc service and server maintenance

8:00 AM - Web Central Patch Maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!