The University of Texas at Austin

ITS Services Status

Current Service Interruptions

4/24/2015
1:50 PM
RESOLVED: EID password reset malfunction
Service Restored

4/24/15 1:49pm
Update to existing problem: EID password reset malfunction
Originally reported 4.16.2015

Research has demonstrated that the population affected by this bug is an extraordinarily small subset of the active student population.

This is not a widespread product outage. Problem downgraded to bug. A bug fix will be issued in upcoming product release on 5.26.2015.

Affected users are advised to reset their passwords via email at https://idmanager.its.utexas.edu.  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.

There will be no further updates for this issue.


Web-based EID password reset is malfunctioning for some users answering the question “How many brothers and sisters do you have?” This malfunction only affects users who have changed their password reset questions since 2012.

The web interface is telling users “Your attempted answers are incorrect” after answering password reset questions correctly.

ITS Applications staff have identified the root cause and are investigating a solution.

While this issue remains under investigation, please advise affected users to reset their passwords via email at https://idmanager.its.utexas.edu.  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.

Further updates on this issue will be issued 5/1/2015.


4/16/15 12:57pm
Web-based EID password reset is malfunctioning for some users. The web interface is telling users “Your attempted answers are incorrect” after answering password reset questions correctly.

ITS Applications staff are currently investigating root causes.

While this issue remains under investigation, please advise users to reset their passwords via email at https://idmanager.its.utexas.edu.  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.


4/16/15 12:23pm
The EID password reset self-help is malfunctioning.

ITS Applications is investigating root causes.

4/21/2015
1:44 PM
Selfscan Unavailable
Service Functioning, Temporary Solution in Place

4/21/15   1333
Selfscan is now operational thanks to a workaround. However, the workaround disables the ability for users to create, modify, or view asset groups. The ISO is currently working with the vendor on this problem, but there is currently no resolution time.


4/9/2015 5:25PM
Selfscan is now operational thanks to a workaround. However, the workaround disables the ability for users to create, modify, or view asset groups. The vendor is implementing a hotfix Friday (4/10) and the ISO will apply it when it becomes available.


4/9/2015 4:27PM
A change in the Selfscan API is causing a problem with authorizations. The ISO is currently working with the vendor to address this issue. We will update when more information becomes available.


4/9/15 2:16pm
The ISO has been made aware that Selfscan is currently unavailable for several users. We are researching the cause.

Past Service Interruptions

Upcoming Maintenance

<<< 04/21/2013 - 05/11/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
21

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:01 AM - SharePoint Maintenance Window

22

9:00 PM - PyPE OS Security Patching - Beta & Production

23

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

9:00 AM - uTexas Identity Manager (TIM) QUAL Maintenance

10:00 AM - UT-V (SRM) Networking Environment Maintenance

24

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - Border Router Configuration Change

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

25

5:00 PM - DHCP Server Maintenance

26

8:00 PM - Windows 8/Windows Server 2012 Schema Extension

27

7:00 AM - SecureDoc service and server maintenance

7:00 AM - WebSpace planned database maintenance

28

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

9:00 PM - Pype Monthly Maintenance

29

 

 

 

30

7:30 AM - Student Photo Roster Planned Maintenance

7:30 AM - ID Photo Gateway Planned Maintenance

7:30 AM - Virtual ID Cards Planned Maintenance

9:00 AM - Shibboleth Routine Maintenance

4:00 PM - ERP UI Web Infrastructure Maintenance Window

1

6:00 AM - Application Registry (AppReg) Server Maintenance

9:00 AM - Upgrade UT-V network switching

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

9:00 PM - OS Patching of Document Repository production servers

10:00 PM - UT Lists planned maintenance

2

7:00 AM - EMN$INET maintenance

9:00 AM - Upgrade UT-V network switching

10:00 AM - Quaterly Java JDK update on qual.its.utexas.edu

3

9:00 AM - Upgrade UT-V network switching

4

6:00 AM - Footprints Weekly Maintenance

7:00 AM - SecureDoc service and server maintenance

9:00 AM - Upgrade UT-V network switching

5

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:01 AM - Mainframe maintenance window

9:00 AM - Upgrade UT-V network switching

6

9:00 AM - Upgrade UT-V network switching

7

6:30 AM - MSSQL Maintenance for SQL01

7:00 AM - Monthly JIRA Application Maintenance

7:00 AM - EMN$INET maintenance

9:00 AM - Upgrade UT-V network switching

9:00 AM - Shibboleth Routine Maintenance

8

9:00 AM - Upgrade UT-V network switching

5:00 PM - Blog Service Weekly Maintenance

9

 

 

 

10

 

 

 

11

6:00 AM - Footprints Weekly Maintenance

7:00 AM - SecureDoc service and server maintenance

8:00 AM - Web Central Scheduled Maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!