The University of Texas at Austin

ITS Services Status

Current Service Interruptions

5/4/2016
3:41 PM
Intermittent Outage for some UCDs (Universal Call Distribution)
Service Functioning, Temporary Solution in Place

5/4/2016 3:39 PM
The workaround has been applied to all know UCDs. If other UCD customers experience this issue, please contact assignment@its.utexas.edu as soon as possible.


5/4/2016 11:50 AM
Some UCD (Universal Call Distribution) customers are reporting an issue with UCDs going to overflow routes and not to agents who are logged in.  ITS is implementing a workaround for those affected UCD groups and will be engaging the vendor. 

4/15/2016
11:45 PM
Hitachi NAS Configuration Issue
Unplanned Maintenance

4/15/2016 11:41 PM
Mitigation efforts are ongoing. The majority of clients have been updated and the rest systems are waiting on maintenance windows.


3/19/2016 9:00 AM
The mitigation effort is underway. Next update will be on 3/25


3/12/16 9pm
The Enterprise Systems Management team is devising the plan for NFS connection string mitigation.  Next update Friday Mar 18, 2016.


3/4/16 4:48pm
Current Status: Enterprise Service Management team continues to plan the NFS connect string mitigation effort.

Next Update: EOD March 11, 2016


3/2/2016 4:56pm
What: The Hitachi NAS (HNAS) storage array is running in an unanticipated configuration following a recent maintenance event.

Impact: There is no known impact. There is no anticipated impact from mitigation efforts that are initiating now.

Scope of Impact: All devices/services that mount storage from the HNAS are in scope.

Mitigation: The Enterprise Systems Management team is working with the Storage team to update NFS connect strings on all servers in scope.

Next Update: EOD Friday March 4, 2016.

Past Service Interruptions

Upcoming Maintenance

<<< 05/26/2013 - 06/15/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
26

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

8:00 AM - [BLACKOUT] Campus Network Maintenance

27

 

 

 

28

All Day - UTBackup Monthly Application Maintenance

9:00 AM - UTBackup Monthly OS Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

29

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

5:00 PM - Blog Service Weekly Maintenance

30

7:00 AM - XML Gateway certificate change

7:00 AM - EMN$INET maintenance

9:00 AM - Shibboleth Routine Maintenance

31

 

 

 

1

1:00 AM - WebSpace planned database maintenance

6:00 AM - Footprints Weekly Maintenance

7:00 AM - SecureDoc service and server maintenance

2

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Mainframe maintenance window

8:00 AM - NFS Server Maintenance

10:00 AM - OS upgrade on the F5 load balancers

3

3:30 PM - PyPE OS Security Patching - Test & Qual

4

9:00 AM - Upgrade DR cluster vCenter server

5

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

5:00 PM - Wireless Network Maintenance

5:00 PM - Blog Service Weekly Maintenance

6

6:00 PM - Upgrade vCenter server

7

 

 

 

8

6:00 AM - Footprints Weekly Maintenance

7:00 AM - SecureDoc service and server maintenance

9

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Blackboard Weekly Maintenance

10:00 AM - Migration of Java webapps servers to new servers

10

 

 

 

11

7:00 AM - Planned Maintenance for Central Web Authentication

4:00 PM - ERP Web Infrastructure Maintenance Window

10:00 PM - Web Central Scheduled Maintenance

12

12:00 PM - Emergency Maintenance Window SRM/Enterprise cluster....

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - Session Border Controller Software Upgrade

13

9:00 AM - Shibboleth Routine Maintenance

6:00 PM - Session Border Controller Configuration Change

6:00 PM - Session Border Controller Software Upgrade

14

6:00 PM - Session Border Controller Configuration Change

15

6:00 AM - Footprints Weekly Maintenance

7:00 AM - WebSpace planned database maintenance

7:00 AM - SecureDoc service and server maintenance


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