The University of Texas at Austin

ITS Services Status

Current Service Interruptions

10/22/2014
4:29 PM
Extended processing time on certain Canvas imports and exports
Under Investigation

2:33
Some users are currently seeing extended processing time on certain jobs (e.g. SIS imports, course imports / exports). Our DevOps team is updating some configuration parameters and adding more resources to process jobs like these; we anticipate you’ll see improved performance soon. Thanks for your patience!

10/22/2014
3:54 PM
RESOLVED: Emergency Maintenance for UTBackup Service
Service Restored

15:52
Maintenance is complete and normal operations have been restored.


1441
Some UTBackup customers may experience an interruption in service as SSL certificates are updated on some of the appliances. Backups will automatically resume when the appliances restart but any restorations will have to be manually restarted.

10/22/2014
3:33 PM
RESOLVED: Resnet and DHFS Network Down
Service Restored

15:30
Service to Resnet and DHFS networks has been restored.


Resnet and the DHFS networks are down. This affects all wired and wireless access in all residence halls. Networking staff are on-site and
working to restore services.
In addition, DHFS servers that are in their server room in the residence halls are also unavailable. This includes Bevo Bucks and services that
may use it (e.g. UT Print).


Resnet and the DHFS network are down. Networking staff are investigating. This affects all wired and wireless access in all residence halls.

10/22/2014
10:57 AM
RESOLVED:Multi Factor Authentication (Toopher) intermittent outages
Service Restored

10:47
The time window for these issues relate directly to the UT Direct maintenance event and code rollback that caused intermittent outages for UT Direct.


The ITS monitoring system has indicated that the Multi-factor Authentication service Toopher is experiencing intermittent outages this morning.  ITS Applications staff is monitoring the service and is contacting the vendor for more information.

10/22/2014
10:57 AM
RESOLVED: UTLogin monitoring reporting errors
Service Restored

10:49
The errors that we observed occurred in a time window that relate directly to the UT Direct maintenance and code rollback event that caused intermittent outages for UT Direct this morning.
http://www.utexas.edu/its/events/event/6681/
We believe that no customers, other than those on UT Direct, experienced any interruption in service from UTLogin.


UTLogin monitoring endpoints are reporting intermittent errors. ITS Applications staff is investigating.

10/22/2014
10:40 AM
Issues with Task Manager and Natural on the Web?
Under Investigation

1035
The changes made during this maintenance event for UT Direct have been rolled back as of 10:20AM.

There were intermittent disruptions to some components within UT Direct from 10:00 to this point.

Past Service Interruptions

Upcoming Maintenance

<<< 05/05/2013 - 05/25/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
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12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:01 AM - Mainframe maintenance window

9:00 AM - Upgrade UT-V network switching

6

9:00 AM - Upgrade UT-V network switching

7

6:30 AM - MSSQL Maintenance for SQL01

7:00 AM - Monthly JIRA Application Maintenance

7:00 AM - EMN$INET maintenance

9:00 AM - Upgrade UT-V network switching

9:00 AM - Shibboleth Routine Maintenance

8

9:00 AM - Upgrade UT-V network switching

5:00 PM - Blog Service Weekly Maintenance

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10

 

 

 

11

6:00 AM - Footprints Weekly Maintenance

7:00 AM - SecureDoc service and server maintenance

8:00 AM - Web Central Scheduled Maintenance

12

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

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8:00 AM - UTForge Quarterly Maintenance

9:00 AM - uTexas Identity Manager (TIM) TEST Maintenance

9:00 AM - Shibboleth Routine Maintenance

10:00 AM - Quarterly Java JDK update on dpdev1 and beta.its.utexas.edu

4:00 PM - ERP UI Web Infrastructure Maintenance Window

10:00 PM - Web Central Scheduled Maintenance

15

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

5:00 PM - Blog Service Weekly Maintenance

5:30 PM - Group E-Mail Planned Maintenance

16

1:00 PM - Urchin Planned Maintenance Window

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18

7:00 AM - SecureDoc service and server maintenance

19

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

20

8:00 AM - Adobe Connect 9 Uprade

10:00 PM - Monthly Group E-Mail Maintenance

21

7:00 AM - XML Gateway - host and database change

7:00 AM - Virtual ID Cards Planned Maintenance

7:00 AM - ID Photo Gateway Planned Maintenance

7:00 AM - Student Photo Roster Planned Maintenance

9:00 AM - uTexas Identity Manager (TIM) QUAL Maintenance

9:00 AM - Shibboleth Routine Maintenance

10:00 AM - Quarterly Java JDK update on utdirect.utexas.edu

6:00 PM - Wiki Service Monthly Maintenance

22

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - UDCC Out-of-Band Network Maintenance

23

10:00 AM - Javamail/FTPMail - outbound email routing change

10:00 AM - EMN$INET maintenance

24

 

 

 

25

6:00 AM - Footprints Weekly Maintenance

7:00 AM - SecureDoc service and server maintenance

7:00 AM - WebSpace planned database maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

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We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!