ITS Services Status
Current Service Interruptions
- On-Going UT-V Storage Issue
UT-V staff are investigating a current issue with 3 hosts in UT-V. Some VMs maybe be non-responsive. UT-V staff are in the process of compiling lists of affected VMs.
UT-V is experiencing ongoing issues with the DDN storage arrays. VMware and DDN support groups are engaged. This alert will remain open for the duration of this ongoing issue.
Next Update EOD July 25, 2014.
- University Wiki Service unresponsive
Service Functioning, Temporary Solution in Place
The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue but users should expect slow or unresponsive service.
ITS Staff are investigating.
As of approximately 1:14 PM, ITS Help Desk staff observed that pages on the University Wiki Service were loading slowly (>45 seconds) or not at all.
- RESOLVED:systems staff investigating a potential storage issue with one of the UT-V hosts
This issue is closed.
The 2 hosts have been rebooted and are now responsive in the UT-V management interface. All affected VMs are functional.
This alert will remain open as vendor support continues to investigate this ongoing issue.
The first host has been rebooted and its VMs powered back up. The second host will be rebooted at 11:30.
The second physical host will be shut down at 11:30am. An announcement has been sent to VM customer technical contacts. Customers with affected VMs are being contacted directly.
Two physical hosts are now unmanageable. Some VMs on these hosts are fully responsive and others are not. We are going to shut down one host at 11:00am. The other host, we are actively working on diagnosing the issue with vendors. The second host will likely eventually have to be restarted as well. We will announce the shutdown time of the second as soon as possible.
We are reaching out to customers with VMs on the first host now to ask them to shut down their VMs gracefully, if possible, and have sent an announcement to all UT-V customer technical contacts.
UT-V Staff continue to work with VMware critical support on this issue. Affected VM owners are being contacted as the team prepares to force reboot one UT-V host.
A host in the UT-V environment appears to be having storage issues with a particular array. ITS Systems staff are investigating.
- RESOLVED:Wikis are slow or unresponsive
Wikis is back online. ITS staff will continue to monitor the service and investigate the root cause of the outage.
ITS staff are investigating.
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