The University of Texas at Austin

ITS Services Status

Current Service Interruptions

4/24/2015
1:50 PM
RESOLVED: EID password reset malfunction
Service Restored

4/24/15 1:49pm
Update to existing problem: EID password reset malfunction
Originally reported 4.16.2015

Research has demonstrated that the population affected by this bug is an extraordinarily small subset of the active student population.

This is not a widespread product outage. Problem downgraded to bug. A bug fix will be issued in upcoming product release on 5.26.2015.

Affected users are advised to reset their passwords via email at https://idmanager.its.utexas.edu.  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.

There will be no further updates for this issue.


Web-based EID password reset is malfunctioning for some users answering the question “How many brothers and sisters do you have?” This malfunction only affects users who have changed their password reset questions since 2012.

The web interface is telling users “Your attempted answers are incorrect” after answering password reset questions correctly.

ITS Applications staff have identified the root cause and are investigating a solution.

While this issue remains under investigation, please advise affected users to reset their passwords via email at https://idmanager.its.utexas.edu.  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.

Further updates on this issue will be issued 5/1/2015.


4/16/15 12:57pm
Web-based EID password reset is malfunctioning for some users. The web interface is telling users “Your attempted answers are incorrect” after answering password reset questions correctly.

ITS Applications staff are currently investigating root causes.

While this issue remains under investigation, please advise users to reset their passwords via email at https://idmanager.its.utexas.edu.  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.


4/16/15 12:23pm
The EID password reset self-help is malfunctioning.

ITS Applications is investigating root causes.

4/21/2015
1:44 PM
Selfscan Unavailable
Service Functioning, Temporary Solution in Place

4/21/15   1333
Selfscan is now operational thanks to a workaround. However, the workaround disables the ability for users to create, modify, or view asset groups. The ISO is currently working with the vendor on this problem, but there is currently no resolution time.


4/9/2015 5:25PM
Selfscan is now operational thanks to a workaround. However, the workaround disables the ability for users to create, modify, or view asset groups. The vendor is implementing a hotfix Friday (4/10) and the ISO will apply it when it becomes available.


4/9/2015 4:27PM
A change in the Selfscan API is causing a problem with authorizations. The ISO is currently working with the vendor to address this issue. We will update when more information becomes available.


4/9/15 2:16pm
The ISO has been made aware that Selfscan is currently unavailable for several users. We are researching the cause.

Past Service Interruptions

Upcoming Maintenance

<<< 06/30/2013 - 07/20/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
30

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

10:00 AM - Migration of dpdev1.dp.utexas.edu to new servers

1

12:00 PM - Windows Deployment Service Server Upgrade

2

7:30 AM - Virtual ID Cards Planned Maintenance

7:30 AM - ID Photo Gateway Planned Maintenance

7:30 AM - Student Photo Roster Planned Maintenance

9:30 AM - Javamail, FTPMail Qual and Test host patching

5:00 PM - Wireless Network Maintenance

3

9:00 AM - University Directory ( White Pages ) Maintenance

5:00 PM - Blog Service Weekly Maintenance

10:00 PM - UT Lists planned maintenance

4

 

 

 

5

 

 

 

6

7:00 AM - SecureDoc service and server maintenance

7

12:00 AM - Mainframe maintenance window

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

8:00 AM - CX4 Storage Patching

10:00 AM - Migration of utdirect.utexas.edu to new servers

8

 

 

 

9

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

10

8:00 AM - Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1.

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

9:30 AM - Javamail, FTPMail PROD host patching

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - Session Border Controller Software Upgrade

9:00 PM - OS Patching of Document Repository production servers

11

7:15 AM - MSSQL Maintenance for SQL01

8:00 AM - Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1.

12

8:00 AM - Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1.

13

7:00 AM - SecureDoc service and server maintenance

14

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

15

9:30 PM - XML Gateway host patching

10:00 PM - Monthly Group E-Mail Maintenance

16

7:00 AM - Planned Maintenance for Central Web Authentication

8:00 AM - Urgent Email Planned/Expedited Maintenance

9:00 AM - Natclipse server maintenance

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

6:00 PM - Wiki Service Monthly Maintenance

17

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

5:00 PM - Wireless Network Maintenance

5:00 PM - Blog Service Weekly Maintenance

10:00 PM - UT Lists planned maintenance

18

1:00 PM - Urchin Planned Maintenance Window

19

9:00 PM - UT-V Virtual Server Consolidation

20

7:00 AM - SecureDoc service and server maintenance

7:00 AM - WebSpace planned database maintenance


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We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!