The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/1/2015
11:03 AM
VoIP Phone Outage
Under Investigation

7/1/2015 11:01 AM
This event appears to have been momentary.  Staff and vendor are still investigating.


7/1/2015 10:41 AM
We are having reports and seeing the same symptoms we saw earlier this morning.  Attempts to call out do not complete and incoming calls may get an unavailable message or perhaps voicemail.  Voice staff is investigating and the vendor has been contacted.


7/1/2015 9:35 AM
Root cause of the outage is being investigated by the vendor.


7/1/2015 8:47 AM
Service appears restored, staff are confirming full system functions.


7/1/2015 8:09AM
Vendor has determined which part of the system has malfunctioned. Vendor is assessing logs and working on course of action.


7/1/2015 7:34 AM
Vendor and staff continue to investigate.


7/1/15 07:06am
The VoIP outage has been posted to the UT Core website as of 7am.


7/1/15 06:50am
Vendor and staff continue to investigate.


7/1/15 06:13am
Upon further investigation, analog phones on the new system are up.  The problem is affecting only the VoIP telephones.


7/1/15 05:38am
The vendor has been engaged (since 4:50am) and continues to investigate.


7/1/15 04:44am
Voice staff are investigating the incident and assessing the extent of the outage.  Legacy systems are up. Other portions of the system appear to be up and down.


7/1/15 03:35am
UTPD has reported the entire UT main campus telephone system is down.

7/1/2015
1:57 AM
RESOLVED:EXTENDED UT Web weekly scheduled maintenance
Service Restored

7/1/15 01:56 AM All UT Web services are operating normally at this time.


7/1/15 01:00 AM Maintenance extended until 02:00 a.m.


6/30/15 11:57 PM Maintenance extended until 1:00 a.m.

7/1/2015
12:00 AM
RESOLVED:EXTENDED - University Wiki Service Weekly Maintenance
Service Restored

6/30/15 11:58 PM Maintenance is complete.


23:02- 6/30/15 Maintenance window is extended to 12:00 AM to finalize maintenance. Service is expected to experience some stability issues as testing is performed.

 

6/30/2015
5:08 PM
Office 365 Performance Issues
Service Functioning, Temporary Solution in Place

6/30/2015 5:06pm
Microsoft engineers continue to work towards a permanent solution.  Network traffic has been directed to an alternate network in the meantime.
Issues are no longer being reported by campus, but ITS Systems staff continue to monitor for further development.


6/30/2015 2:36pm
Microsoft engineers continue to connect the service to an alternate network capacity in an effort to restore service completely. In parallel, network engineers are repairing the connectivity issue to address the underlying cause.

Reports of issues by users in our tenant appear to have abated – ITS Systems staff will continue to monitor the situation.  The next update will be posted at 5:00 PM.


6/30/2015 12:59pm
Microsoft reports that connecting the service to an alternate mailbox capacity resulted in a partial restoration of service. Engineers are connecting the service to an alternate network capacity in an effort to restore service completely.  The next update will be posted at 2:30 PM.

Preliminary Root Cause: A dependent third-party network experienced an interruption to connectivity, which caused impact to the Exchange Online mailbox infrastructure


6/30/2015 11:29am
Microsoft support personnel are investigating service alerts and system logs related to Exchange Online mailbox access.  Affected users may be unable to connect to the Exchange Online service when using multiple protocols including Outlook, Outlook Web App (OWA), Exchange ActiveSync (EAS), and Exchange Web Services (EWS).

Impact to the University appears to be restricted to sluggish performance at this time – ITS Systems staff are continuing to monitor the situation.  The next update will be posted at 1:30 PM.

Past Service Interruptions

Upcoming Maintenance

<<< 06/30/2013 - 07/20/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
30

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

10:00 AM - Migration of dpdev1.dp.utexas.edu to new servers

1

12:00 PM - Windows Deployment Service Server Upgrade

2

7:30 AM - Virtual ID Cards Planned Maintenance

7:30 AM - ID Photo Gateway Planned Maintenance

7:30 AM - Student Photo Roster Planned Maintenance

9:30 AM - Javamail, FTPMail Qual and Test host patching

5:00 PM - Wireless Network Maintenance

3

9:00 AM - University Directory ( White Pages ) Maintenance

5:00 PM - Blog Service Weekly Maintenance

10:00 PM - UT Lists planned maintenance

4

 

 

 

5

 

 

 

6

7:00 AM - SecureDoc service and server maintenance

7

12:00 AM - Mainframe maintenance window

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

8:00 AM - CX4 Storage Patching

10:00 AM - Migration of utdirect.utexas.edu to new servers

8

 

 

 

9

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

10

8:00 AM - Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1.

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

9:30 AM - Javamail, FTPMail PROD host patching

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - Session Border Controller Software Upgrade

9:00 PM - OS Patching of Document Repository production servers

11

7:15 AM - MSSQL Maintenance for SQL01

8:00 AM - Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1.

12

8:00 AM - Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1.

13

7:00 AM - SecureDoc service and server maintenance

14

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

15

9:30 PM - XML Gateway host patching

10:00 PM - Monthly Group E-Mail Maintenance

16

7:00 AM - Planned Maintenance for Central Web Authentication

8:00 AM - Urgent Email Planned/Expedited Maintenance

9:00 AM - Natclipse server maintenance

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

6:00 PM - Wiki Service Monthly Maintenance

17

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

5:00 PM - Wireless Network Maintenance

5:00 PM - Blog Service Weekly Maintenance

10:00 PM - UT Lists planned maintenance

18

1:00 PM - Urchin Planned Maintenance Window

19

9:00 PM - UT-V Virtual Server Consolidation

20

7:00 AM - SecureDoc service and server maintenance

7:00 AM - WebSpace planned database maintenance


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