The University of Texas at Austin

ITS Services Status

Current Service Interruptions

5/4/2016
3:41 PM
Intermittent Outage for some UCDs (Universal Call Distribution)
Service Functioning, Temporary Solution in Place

5/4/2016 3:39 PM
The workaround has been applied to all know UCDs. If other UCD customers experience this issue, please contact assignment@its.utexas.edu as soon as possible.


5/4/2016 11:50 AM
Some UCD (Universal Call Distribution) customers are reporting an issue with UCDs going to overflow routes and not to agents who are logged in.  ITS is implementing a workaround for those affected UCD groups and will be engaging the vendor. 

4/15/2016
11:45 PM
Hitachi NAS Configuration Issue
Unplanned Maintenance

4/15/2016 11:41 PM
Mitigation efforts are ongoing. The majority of clients have been updated and the rest systems are waiting on maintenance windows.


3/19/2016 9:00 AM
The mitigation effort is underway. Next update will be on 3/25


3/12/16 9pm
The Enterprise Systems Management team is devising the plan for NFS connection string mitigation.  Next update Friday Mar 18, 2016.


3/4/16 4:48pm
Current Status: Enterprise Service Management team continues to plan the NFS connect string mitigation effort.

Next Update: EOD March 11, 2016


3/2/2016 4:56pm
What: The Hitachi NAS (HNAS) storage array is running in an unanticipated configuration following a recent maintenance event.

Impact: There is no known impact. There is no anticipated impact from mitigation efforts that are initiating now.

Scope of Impact: All devices/services that mount storage from the HNAS are in scope.

Mitigation: The Enterprise Systems Management team is working with the Storage team to update NFS connect strings on all servers in scope.

Next Update: EOD Friday March 4, 2016.

Past Service Interruptions

Upcoming Maintenance

<<< 06/30/2013 - 07/20/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
30

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

10:00 AM - Migration of dpdev1.dp.utexas.edu to new servers

1

12:00 PM - Windows Deployment Service Server Upgrade

2

7:30 AM - Virtual ID Cards Planned Maintenance

7:30 AM - Student Photo Roster Planned Maintenance

7:30 AM - ID Photo Gateway Planned Maintenance

9:30 AM - Javamail, FTPMail Qual and Test host patching

5:00 PM - Wireless Network Maintenance

3

9:00 AM - University Directory ( White Pages ) Maintenance

5:00 PM - Blog Service Weekly Maintenance

10:00 PM - UT Lists planned maintenance

4

 

 

 

5

 

 

 

6

7:00 AM - SecureDoc service and server maintenance

7

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Mainframe maintenance window

8:00 AM - CX4 Storage Patching

10:00 AM - Migration of utdirect.utexas.edu to new servers

8

 

 

 

9

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

10

8:00 AM - Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1.

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

9:30 AM - Javamail, FTPMail PROD host patching

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - Session Border Controller Software Upgrade

9:00 PM - OS Patching of Document Repository production servers

11

7:15 AM - MSSQL Maintenance for SQL01

8:00 AM - Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1.

12

8:00 AM - Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1.

13

7:00 AM - SecureDoc service and server maintenance

14

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

15

9:30 PM - XML Gateway host patching

10:00 PM - Monthly Group E-Mail Maintenance

16

7:00 AM - Planned Maintenance for Central Web Authentication

8:00 AM - Urgent Email Planned/Expedited Maintenance

9:00 AM - Natclipse server maintenance

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

17

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - Wireless Network Maintenance

10:00 PM - UT Lists planned maintenance

18

1:00 PM - Urchin Planned Maintenance Window

19

9:00 PM - UT-V Virtual Server Consolidation

20

7:00 AM - WebSpace planned database maintenance

7:00 AM - SecureDoc service and server maintenance


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