The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/1/2015
1:57 AM
RESOLVED:EXTENDED UT Web weekly scheduled maintenance
Service Restored

7/1/15 01:56 AM All UT Web services are operating normally at this time.


7/1/15 01:00 AM Maintenance extended until 02:00 a.m.


6/30/15 11:57 PM Maintenance extended until 1:00 a.m.

7/1/2015
12:00 AM
RESOLVED:EXTENDED - University Wiki Service Weekly Maintenance
Service Restored

6/30/15 11:58 PM Maintenance is complete.


23:02- 6/30/15 Maintenance window is extended to 12:00 AM to finalize maintenance. Service is expected to experience some stability issues as testing is performed.

 

6/30/2015
5:08 PM
Office 365 Performance Issues
Service Functioning, Temporary Solution in Place

6/30/2015 5:06pm
Microsoft engineers continue to work towards a permanent solution.  Network traffic has been directed to an alternate network in the meantime.
Issues are no longer being reported by campus, but ITS Systems staff continue to monitor for further development.


6/30/2015 2:36pm
Microsoft engineers continue to connect the service to an alternate network capacity in an effort to restore service completely. In parallel, network engineers are repairing the connectivity issue to address the underlying cause.

Reports of issues by users in our tenant appear to have abated – ITS Systems staff will continue to monitor the situation.  The next update will be posted at 5:00 PM.


6/30/2015 12:59pm
Microsoft reports that connecting the service to an alternate mailbox capacity resulted in a partial restoration of service. Engineers are connecting the service to an alternate network capacity in an effort to restore service completely.  The next update will be posted at 2:30 PM.

Preliminary Root Cause: A dependent third-party network experienced an interruption to connectivity, which caused impact to the Exchange Online mailbox infrastructure


6/30/2015 11:29am
Microsoft support personnel are investigating service alerts and system logs related to Exchange Online mailbox access.  Affected users may be unable to connect to the Exchange Online service when using multiple protocols including Outlook, Outlook Web App (OWA), Exchange ActiveSync (EAS), and Exchange Web Services (EWS).

Impact to the University appears to be restricted to sluggish performance at this time – ITS Systems staff are continuing to monitor the situation.  The next update will be posted at 1:30 PM.

6/30/2015
12:05 PM
RESOLVED:  uTexas Identity Manager (TIM) Intermittent Problems Connecting to Mainframe
Service Restored

6/30/2015 12:00 PM
Maintenance is complete & service has been restored.


6/30/2015 11:53 AM
We will be conducting a rolling restart of the TIM PROD application servers to correct intermittent connectivity problems with the mainframe.  Users of the EID Self Service application and the EID Administrative application could experience during the next few minutes.


6/30/2015 10:52 AM
Problems are continuing.  Apps and Systems staffs are investigating.


6/30/2015 10:26 AM
Service has been restored.


6/30/2015 9:50 AM
All three TIM PROD environments (TEST, QUAL, and PROD) are experiencing intermittent connectivity problems to the mainframe. Apps and Systems staff are investigating.

Web and programmatic users of EID applications could experience errors.

6/30/2015
10:46 AM
RESOLVED: Partial CATV outage
Service Restored

6/30/15 10:43am
The system is back up.


6/30/15 9:42am
Channels upwards of 42 are frozen.  We are trying to report the problem to our content provider at this time.

6/30/2015
8:59 AM
RESOLVED:  uTexas Identity Manager (TIM) PROD Expedited Maintenance
Service Restored

6/30/2015 8:58 AM
Maintenance is complete.


6/30/2015 8:49 AM
There will be a rolling restart of the TIM PROD application servers.  Users of the EID Self Service application and the EID Administrative application could experience connection resets during the next few minutes.

6/29/2015
11:51 PM
RESOLVED: EXTENDED Wikis Index Maintenance
Service Restored

11:50 PM 6/29/15 This maintenance is complete.


Extending the wikis maintenance window to 12:00 AM. Service is expected to remain available but performance will be impacted as indexing continues.

Past Service Interruptions

Upcoming Maintenance

<<< 07/21/2013 - 08/10/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
21

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

9:00 AM - TID Printing Database maintenance

22

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

23

7:45 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

10:00 AM - WebSpace planned maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

6:00 PM - University Wiki Service maintenance

24

5:00 PM - Blog Service Weekly Maintenance

25

 

 

 

26

6:00 PM - SharePoint 2007 database server migration

27

6:00 AM - Footprints Weekly Maintenance

7:00 AM - SecureDoc service and server maintenance

7:00 AM - WebSpace planned database maintenance

6:00 PM - SharePoint 2007 database server migration

28

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

9:00 PM - PyPE OS Security Patching - Beta & Production

29

9:00 AM - UTLogin Upgrade

30

 

 

 

31

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

5:00 PM - UT Direct Planned Maintenance

5:00 PM - Blog Service Weekly Maintenance

1

9:00 AM - VM storage migrations to permit SAN OS upgrades

2

9:00 AM - VM storage migrations to permit SAN OS upgrades

3

7:00 AM - SecureDoc service and server maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

11:00 AM - ISORA upgrade

4

12:00 AM - Mainframe maintenance window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

9:00 AM - VM storage migrations to permit SAN OS upgrades

5

9:00 AM - VM storage migrations to permit SAN OS upgrades

6:00 PM - SBC Software Upgrade - trial implementation

6

9:00 AM - VM storage migrations to permit SAN OS upgrades

4:00 PM - ERP Web Infrastructure Maintenance Window

10:00 PM - Web Central Scheduled Maintenance

7

8:00 AM - Planned UPS-A Battery Replacement at COM 27

9:00 AM - VM storage migrations to permit SAN OS upgrades

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

10:00 PM - UT Lists planned maintenance

8

9:00 AM - VM storage migrations to permit SAN OS upgrades

6:00 PM - University Wiki Service maintenance

9

7:15 AM - Javamail software update

9:00 AM - VM storage migrations to permit SAN OS upgrades

6:00 PM - SBC Software Upgrade

10

6:00 AM - Footprints Weekly Maintenance

7:00 AM - SecureDoc service and server maintenance

8:00 AM - Web Central Scheduled Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

8:00 PM - Digital Certificate Replacement - TID Print Servers


  No maintenance to be scheduled
  Today's date

We Can Help

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* ITS Help and Service Desk

* Call us at 512-475-9400

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