The University of Texas at Austin

ITS Services Status

Current Service Interruptions

8/30/2015
1:03 PM
RESOLVED: UTprint services restarting
Service Restored

8/30/15 1:01pm
Tests show the UTprint server is back online and functioning properly.


8/30/15 12:45pm
The UTprint server its-pharos-p01 is being restarted to help diagnose a billing gateway problem noticed in the FAC computer labs this morning.

8/29/2015
11:47 PM
RESOLVED: Some Canvas users seeing page errors for modules and quizzes
Service Restored

8/29/15 11:45 PM
Canvas Status Update
Some users seeing page errors for modules and quizzes - Resolved
At 9:30 PM MST our Product and Engineering Team deployed a fix that resolved the issue that caused some users to experience a page error when trying to access modules or while accessing a quiz that required an access code.

We sincerely apologize for the trouble this has caused for users at your institution.


8/29/2015 6:05pm
Some users seeing page errors for modules and quizzes.

The production release this morning, Saturday, August 29th, resulted in some users running into page errors with Quiz and Module pages:

The page errors are appearing for any quizzes which require access codes.  For these quizzes, when you click on their title within the course, it takes you directly to the Access Code entry page.  Entering the access code/password results in a Page Error message.

The Module Page errors have been sporadic for some students, but are not appearing for other users on their course Modules pages.  Clicking on any course with Modules listed as the home page, or clicking on the Modules link for a course, will result in a Page Error message.

Our engineers were made aware of both of these issues and their impact early this afternoon (12:00 pm MT) and have been actively working to address these changes from the release.  Our Status Page was updated, but we wanted to make you aware as a fix will take a bit longer to test and deploy.  We will provide an update here and on the status page as further information is made available.

We sincerely apologize for the trouble this is causing for users at your institution; we are working closely with our engineering team to ensure this can be fixed as soon as possible .

8/29/2015
5:54 PM
RESOLVED: East Campus Cabling/Emergency Maintenance
Service Restored

8/29/2015 5:48pm
Work is complete for the day.  There were no outages or disruptions to any services.


8/28/2015 1:57PM
Contractors will be conducting emergency maintenance Saturday 8/29 from 8am-12pm on a segment of the university’s underground cable plant.  No outages are anticipated by the contractor.  ITS Cabling and Construction will be on site monitoring the project and UDC Operations will be monitoring systems.

Past Service Interruptions

Upcoming Maintenance

<<< 07/07/2013 - 07/27/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
7

12:00 AM - Mainframe maintenance window

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

8:00 AM - CX4 Storage Patching

10:00 AM - Migration of utdirect.utexas.edu to new servers

8

 

 

 

9

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

10

8:00 AM - Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1.

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

9:30 AM - Javamail, FTPMail PROD host patching

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - Session Border Controller Software Upgrade

9:00 PM - OS Patching of Document Repository production servers

11

7:15 AM - MSSQL Maintenance for SQL01

8:00 AM - Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1.

12

8:00 AM - Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1.

13

7:00 AM - SecureDoc service and server maintenance

14

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

15

9:30 PM - XML Gateway host patching

10:00 PM - Monthly Group E-Mail Maintenance

16

7:00 AM - Planned Maintenance for Central Web Authentication

8:00 AM - Urgent Email Planned/Expedited Maintenance

9:00 AM - Natclipse server maintenance

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

6:00 PM - Wiki Service Monthly Maintenance

17

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

5:00 PM - Wireless Network Maintenance

5:00 PM - Blog Service Weekly Maintenance

10:00 PM - UT Lists planned maintenance

18

1:00 PM - Urchin Planned Maintenance Window

19

9:00 PM - UT-V Virtual Server Consolidation

20

7:00 AM - SecureDoc service and server maintenance

7:00 AM - WebSpace planned database maintenance

21

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

9:00 AM - TID Printing Database maintenance

22

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

23

7:45 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

10:00 AM - WebSpace planned maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

6:00 PM - University Wiki Service maintenance

24

5:00 PM - Blog Service Weekly Maintenance

25

 

 

 

26

6:00 PM - SharePoint 2007 database server migration

27

6:00 AM - Footprints Weekly Maintenance

7:00 AM - SecureDoc service and server maintenance

7:00 AM - WebSpace planned database maintenance

6:00 PM - SharePoint 2007 database server migration


  No maintenance to be scheduled
  Today's date

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