The University of Texas at Austin

ITS Services Status

Current Service Interruptions

5/4/2016
3:41 PM
Intermittent Outage for some UCDs (Universal Call Distribution)
Service Functioning, Temporary Solution in Place

5/4/2016 3:39 PM
The workaround has been applied to all know UCDs. If other UCD customers experience this issue, please contact assignment@its.utexas.edu as soon as possible.


5/4/2016 11:50 AM
Some UCD (Universal Call Distribution) customers are reporting an issue with UCDs going to overflow routes and not to agents who are logged in.  ITS is implementing a workaround for those affected UCD groups and will be engaging the vendor. 

4/15/2016
11:45 PM
Hitachi NAS Configuration Issue
Unplanned Maintenance

4/15/2016 11:41 PM
Mitigation efforts are ongoing. The majority of clients have been updated and the rest systems are waiting on maintenance windows.


3/19/2016 9:00 AM
The mitigation effort is underway. Next update will be on 3/25


3/12/16 9pm
The Enterprise Systems Management team is devising the plan for NFS connection string mitigation.  Next update Friday Mar 18, 2016.


3/4/16 4:48pm
Current Status: Enterprise Service Management team continues to plan the NFS connect string mitigation effort.

Next Update: EOD March 11, 2016


3/2/2016 4:56pm
What: The Hitachi NAS (HNAS) storage array is running in an unanticipated configuration following a recent maintenance event.

Impact: There is no known impact. There is no anticipated impact from mitigation efforts that are initiating now.

Scope of Impact: All devices/services that mount storage from the HNAS are in scope.

Mitigation: The Enterprise Systems Management team is working with the Storage team to update NFS connect strings on all servers in scope.

Next Update: EOD Friday March 4, 2016.

Past Service Interruptions

Upcoming Maintenance

<<< 08/11/2013 - 08/31/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
11

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

12

9:00 AM - VM storage migrations to permit SAN OS upgrades

13

8:00 AM - UTForge Quarterly Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

14

6:00 AM - Application Registry (AppReg) Server Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

5:00 PM - Blog Service Weekly Maintenance

15

7:15 AM - XML Gateway application maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

1:00 PM - Urchin Planned Maintenance Window

16

9:00 AM - VM storage migrations to permit SAN OS upgrades

6:00 PM - ITS Storage - DDN

17

7:00 AM - WebSpace planned database maintenance

7:00 AM - SecureDoc service and server maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

7:00 PM - Update digital certificates on TID print servers

18

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

19

8:00 AM - Event Calendar Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

6:00 PM - SBC Software Upgrade - trial implementation

9:00 PM - Austin Exchange Messaging System Non-disruptive Maintenance

10:00 PM - Monthly Group E-Mail Maintenance

20

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:15 AM - MSSQL Maintenance for SQL01

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - Natclipse server maintenance

3:00 PM - Austin Exchange Messaging System Non-disruptive Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

5:00 PM - Wireless Network Maintenance

8:00 PM - Austin Disk WebDAV load balancer configuration

21

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

1:00 PM - Austin Exchange Messaging System Non-disruptive Maintenance

5:00 PM - Wireless Network Maintenance

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - SBC Software Upgrade

22

9:00 AM - VM storage migrations to permit SAN OS upgrades

10:00 AM - Austin Exchange Messaging System Non-disruptive Maintenance

5:00 PM - Wireless Network Maintenance

6:00 PM - vCenter database maintenance

23

9:00 AM - VM storage migrations to permit SAN OS upgrades

24

6:00 AM - Footprints Weekly Maintenance

7:00 AM - WebSpace planned database maintenance

7:00 AM - SecureDoc service and server maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

25

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

8:00 AM - [BLACKOUT] Campus Network Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 PM - Central Web Authentication Expedited Non-Disruptive Mainenance

26

9:00 AM - VM storage migrations to permit SAN OS upgrades

27

7:00 AM - Planned Outage for TRAC and SDS

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

1:00 PM - WSUS Server OS Upgrade

28

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

12:00 PM - Blog Service maintenance

1:00 PM - AEMS software upgrade

5:00 PM - Blog Service Weekly Maintenance

29

9:00 AM - Shibboleth regular maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

6:00 PM - SBC Configuration Testing

30

6:30 AM - ITS MySQL Service Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

31

7:00 AM - SecureDoc service and server maintenance

9:00 AM - UTLogin routine maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades


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We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!