The University of Texas at Austin

ITS Services Status

Current Service Interruptions

11/23/2014
8:04 AM
RESOLVED:  Office of Telecommunication Services (OTS) Monitoring Tool is Unavailable
Service Restored

The OTS monitoring tool is now available.


The OTS Monitoring tool is currently unavailable.  Campus may be impacted.  OTS staff is currently investigating.

11/22/2014
3:00 PM
RESOLVED:  Expedited, non-disruptive maintenance on the Mail Filtering Service extended to 3:00 PM
Service Restored

Maintenance is successfully concluded.


The non-disruptive maintenance on the Mail Filtering Service is being extended to 3:00 PM. No problems have been encountered, the work is simply more tedious than anticipated.

11/22/2014
2:28 PM
Power Outage at COM
Under Investigation

2:24 PM
UT Power Plant has informed us that at approximately 9:45, there was a short in a piece of the electrical gear that powers COM, Main, and some other buildings.  There was a momentary outage that occurred until systems switched to the back up loop.  They are making plans to repair when storms depart the area.  We will continue to monitor.


At approximately 9:41 AM power was momentary lost at the COM building, which possibly affected systems housed within the facility.  Power was restored a short time after the outage. The UDC-Facilities team is currently investigating the issue. 

11/21/2014
12:00 PM
RESOLVED:Restart of TID print server its-tidprint02
Service Restored

TID print server its-tidprint02 is back online.  Service was restored at 11:48 AM.  Issue is resolved


11:36
A TID print server, its-tidprint02.austin.utexas.edu, has a print application that is in a degraded state.  Mainframe print jobs are being processed normally at this time.  The print server will be rebooted immediately to remedy the print application state.  No mainframe print jobs will be lost.  They will be queued and delivered on the print server has completed its reboot and the print application has been verified online.

Action has been coordinated with the ITS Help Desk.

11/21/2014
9:49 AM
Resolved: Canvas performance issue
Service Restored

9:48
https://utexas.instructure.com appears to be behaving normally now


9:18
https://utexas.instructure.com is performing very slowly at the current time.

Instructure is aware of the issue, and working to address it.

Past Service Interruptions

Upcoming Maintenance

<<< 08/11/2013 - 08/31/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
11

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

12

9:00 AM - VM storage migrations to permit SAN OS upgrades

13

8:00 AM - UTForge Quarterly Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

14

6:00 AM - Application Registry (AppReg) Server Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

5:00 PM - Blog Service Weekly Maintenance

15

7:15 AM - XML Gateway application maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

1:00 PM - Urchin Planned Maintenance Window

16

9:00 AM - VM storage migrations to permit SAN OS upgrades

6:00 PM - ITS Storage - DDN

17

7:00 AM - SecureDoc service and server maintenance

7:00 AM - WebSpace planned database maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

7:00 PM - Update digital certificates on TID print servers

18

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

19

8:00 AM - Event Calendar Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

6:00 PM - SBC Software Upgrade - trial implementation

9:00 PM - Austin Exchange Messaging System Non-disruptive Maintenance

10:00 PM - Monthly Group E-Mail Maintenance

20

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:15 AM - MSSQL Maintenance for SQL01

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - Natclipse server maintenance

3:00 PM - Austin Exchange Messaging System Non-disruptive Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

5:00 PM - Wireless Network Maintenance

6:00 PM - Wiki Service Monthly Maintenance

8:00 PM - Austin Disk WebDAV load balancer configuration

21

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

1:00 PM - Austin Exchange Messaging System Non-disruptive Maintenance

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - Wireless Network Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - SBC Software Upgrade

22

9:00 AM - VM storage migrations to permit SAN OS upgrades

10:00 AM - Austin Exchange Messaging System Non-disruptive Maintenance

5:00 PM - Wireless Network Maintenance

6:00 PM - vCenter database maintenance

23

9:00 AM - VM storage migrations to permit SAN OS upgrades

24

6:00 AM - Footprints Weekly Maintenance

7:00 AM - SecureDoc service and server maintenance

7:00 AM - WebSpace planned database maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

25

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 PM - Central Web Authentication Expedited Non-Disruptive Mainenance

26

9:00 AM - VM storage migrations to permit SAN OS upgrades

27

7:00 AM - Planned Outage for TRAC and SDS

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

1:00 PM - WSUS Server OS Upgrade

28

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

12:00 PM - Blog Service maintenance

1:00 PM - AEMS software upgrade

5:00 PM - Blog Service Weekly Maintenance

29

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - Shibboleth regular maintenance

6:00 PM - SBC Configuration Testing

30

6:30 AM - ITS MySQL Service Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

31

7:00 AM - SecureDoc service and server maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - UTLogin routine maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!