The University of Texas at Austin

ITS Services Status

Current Service Interruptions

2/12/2016
3:30 PM
Emergency Footprints outage
Unplanned Maintenance

2/12/16 3:26PM

WHEN: 2/12/2016 17:00 - 18:00
WHAT: Footprints outage
IMPACT: all users of the service
WHY: Footprints lost some data this morning.

We need to restore the missing data from backups, but will need to disable access to the application while we do so.
Nothing new will be lost.

2/12/2016
10:25 AM
RESOLVED:  Footprints: Database Error - ITS Incident Management Workspace
Service Restored

2/12/2016
Service has been restored.


2/12/2016 9:42 AM
The FootPrints service is currently degraded. ITS staff is investigating. The ITS Help Desk has been experiencing database errors when attempting to open or save tickets in the Footprints ITS Incident Management workspace since 9:00am.

Past Service Interruptions

Upcoming Maintenance

<<< 08/18/2013 - 09/07/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
18

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

19

8:00 AM - Event Calendar Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

6:00 PM - SBC Software Upgrade - trial implementation

9:00 PM - Austin Exchange Messaging System Non-disruptive Maintenance

10:00 PM - Monthly Group E-Mail Maintenance

20

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:15 AM - MSSQL Maintenance for SQL01

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - Natclipse server maintenance

3:00 PM - Austin Exchange Messaging System Non-disruptive Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

5:00 PM - Wireless Network Maintenance

8:00 PM - Austin Disk WebDAV load balancer configuration

21

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

1:00 PM - Austin Exchange Messaging System Non-disruptive Maintenance

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

5:00 PM - Wireless Network Maintenance

6:00 PM - SBC Software Upgrade

22

9:00 AM - VM storage migrations to permit SAN OS upgrades

10:00 AM - Austin Exchange Messaging System Non-disruptive Maintenance

5:00 PM - Wireless Network Maintenance

6:00 PM - vCenter database maintenance

23

9:00 AM - VM storage migrations to permit SAN OS upgrades

24

6:00 AM - Footprints Weekly Maintenance

7:00 AM - SecureDoc service and server maintenance

7:00 AM - WebSpace planned database maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

25

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:01 AM - SharePoint 2010 Maintenance

8:00 AM - [BLACKOUT] Campus Network Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 PM - Central Web Authentication Expedited Non-Disruptive Mainenance

26

9:00 AM - VM storage migrations to permit SAN OS upgrades

27

7:00 AM - Planned Outage for TRAC and SDS

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

1:00 PM - WSUS Server OS Upgrade

28

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

12:00 PM - Blog Service maintenance

1:00 PM - AEMS software upgrade

5:00 PM - Blog Service Weekly Maintenance

29

9:00 AM - Shibboleth regular maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

6:00 PM - SBC Configuration Testing

30

6:30 AM - ITS MySQL Service Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

31

7:00 AM - SecureDoc service and server maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - UTLogin routine maintenance

1

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Mainframe maintenance window

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

10:30 AM - DEFINE Internals/Enterprise Workflow Non-Disruptive Maintenance

2

9:00 AM - VM storage migrations to permit SAN OS upgrades

3

7:00 AM - Monthly JIRA Application Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

4:00 PM - ERP Web Infrastructure Maintenance Window

5:00 PM - UT Direct Planned Maintenance

4

6:00 AM - UTLogin routine maintenance

7:00 AM - NOC-A Rack Power Audit

9:00 AM - VM storage migrations to permit SAN OS upgrades

2:00 PM - Ongoing non-disruptive Exchange upgrades

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

5

7:00 AM - NOC-A Rack Power Audit

9:00 AM - Install two StarLine modules into live buss

9:00 AM - VM storage migrations to permit SAN OS upgrades

10:00 AM - Non-distruptive software upgrade on AEMS

6

4:00 AM - Rebuild Blackboard's passive standby database

7:00 AM - NOC-A Rack Power Audit

9:00 AM - VM storage migrations to permit SAN OS upgrades

10:30 AM - Expedited non-distruptive software upgrade on AEMS

2:00 PM - utdirect qual change to pype proxy

7

6:00 AM - Footprints Weekly Maintenance

7:00 AM - NOC-A Rack Power Audit

9:00 AM - VM storage migrations to permit SAN OS upgrades


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We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!