The University of Texas at Austin

ITS Services Status

Current Service Interruptions

8/29/2015
6:06 PM
Some Canvas users seeing page errors for modules and quizzes
Under Investigation

8/29/2015 6:05pm
Some users seeing page errors for modules and quizzes.

The production release this morning, Saturday, August 29th, resulted in some users running into page errors with Quiz and Module pages:

The page errors are appearing for any quizzes which require access codes.  For these quizzes, when you click on their title within the course, it takes you directly to the Access Code entry page.  Entering the access code/password results in a Page Error message.

The Module Page errors have been sporadic for some students, but are not appearing for other users on their course Modules pages.  Clicking on any course with Modules listed as the home page, or clicking on the Modules link for a course, will result in a Page Error message.

Our engineers were made aware of both of these issues and their impact early this afternoon (12:00 pm MT) and have been actively working to address these changes from the release.  Our Status Page was updated, but we wanted to make you aware as a fix will take a bit longer to test and deploy.  We will provide an update here and on the status page as further information is made available.

We sincerely apologize for the trouble this is causing for users at your institution; we are working closely with our engineering team to ensure this can be fixed as soon as possible .

8/29/2015
5:54 PM
RESOLVED: East Campus Cabling/Emergency Maintenance
Service Restored

8/29/2015 5:48pm
Work is complete for the day.  There were no outages or disruptions to any services.


8/28/2015 1:57PM
Contractors will be conducting emergency maintenance Saturday 8/29 from 8am-12pm on a segment of the university’s underground cable plant.  No outages are anticipated by the contractor.  ITS Cabling and Construction will be on site monitoring the project and UDC Operations will be monitoring systems.

Past Service Interruptions

Upcoming Maintenance

<<< 08/25/2013 - 09/14/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
25

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 PM - Central Web Authentication Expedited Non-Disruptive Mainenance

26

9:00 AM - VM storage migrations to permit SAN OS upgrades

27

7:00 AM - Planned Outage for TRAC and SDS

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

1:00 PM - WSUS Server OS Upgrade

28

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

12:00 PM - Blog Service maintenance

1:00 PM - AEMS software upgrade

5:00 PM - Blog Service Weekly Maintenance

29

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - Shibboleth regular maintenance

6:00 PM - SBC Configuration Testing

30

6:30 AM - ITS MySQL Service Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

31

7:00 AM - SecureDoc service and server maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - UTLogin routine maintenance

1

12:00 AM - Mainframe maintenance window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

10:30 AM - DEFINE Internals/Enterprise Workflow Non-Disruptive Maintenance

2

9:00 AM - VM storage migrations to permit SAN OS upgrades

3

7:00 AM - Monthly JIRA Application Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

4:00 PM - ERP Web Infrastructure Maintenance Window

5:00 PM - UT Direct Planned Maintenance

4

6:00 AM - UTLogin routine maintenance

7:00 AM - NOC-A Rack Power Audit

9:00 AM - VM storage migrations to permit SAN OS upgrades

2:00 PM - Ongoing non-disruptive Exchange upgrades

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

5:00 PM - Blog Service Weekly Maintenance

5

7:00 AM - NOC-A Rack Power Audit

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - Install two StarLine modules into live buss

10:00 AM - Non-distruptive software upgrade on AEMS

6

4:00 AM - Rebuild Blackboard's passive standby database

7:00 AM - NOC-A Rack Power Audit

9:00 AM - VM storage migrations to permit SAN OS upgrades

10:30 AM - Expedited non-distruptive software upgrade on AEMS

2:00 PM - utdirect qual change to pype proxy

7

6:00 AM - Footprints Weekly Maintenance

7:00 AM - NOC-A Rack Power Audit

9:00 AM - VM storage migrations to permit SAN OS upgrades

8

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

7:00 AM - NOC-A Rack Power Audit

9:00 AM - VM storage migrations to permit SAN OS upgrades

9

7:00 AM - MSSQL Maintenance for SQL01

7:00 AM - NOC-A Rack Power Audit

9:00 AM - VM storage migrations to permit SAN OS upgrades

3:30 PM - PyPE OS Security Patching - Test & Qual

10

7:00 AM - NOC-A Rack Power Audit

9:00 AM - VM storage migrations to permit SAN OS upgrades

6:00 PM - SBC Patch implementation

11

6:00 AM - AEMS mailbox server failover

7:00 AM - NOC-A Rack Power Audit

9:00 AM - VM storage migrations to permit SAN OS upgrades

5:00 PM - Blog Service Weekly Maintenance

12

6:00 AM - AEMS mailbox server failover

7:00 AM - NOC-A Rack Power Audit

9:00 AM - VM storage migrations to permit SAN OS upgrades

12:00 PM - Blog Service Maintenance

13

6:00 AM - AEMS mailbox server failover

9:00 AM - VM storage migrations to permit SAN OS upgrades

4:30 PM - DirSync server maintenance

14

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance


  No maintenance to be scheduled
  Today's date

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