The University of Texas at Austin

ITS Services Status

Current Service Interruptions

8/20/2014
5:03 PM
dpdev1 maintenance
Under Investigation

5:03 PM
jEdit/DMG plugin update: Work continues but resolution is not imminent.  We will update the list at 1:00 PM tomorrow, Thursday 8/21, or earlier if we have more information.

Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.

Developers can still upload webAgent scripts via the DMG web interface.


10:00 AM
jEdit/DMG plugin update: Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.  We will update the list at 5:00 PM today or earlier if we have more information.  Developers can still upload webAgent scripts via the DMG web interface.


4:04 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.  We will update the list again tomorrow morning, Wednesday 8/20, at 10:00 AM or earlier if we have more information.

Developers can still upload webAgent scripts via the DMG web interface.


12:00 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.  We will update the list again at 4:00 PM or earlier if we have more information.

Again, developers can still upload webAgent scripts via the DMG web interface, so there has been a fully functional workaround available throughout.


9:38 AM
jEdit/DMG plugin update: The problem is at a much lower level than anticipated and will take serious analysis and perhaps development work for final remediation.  Please continue to use the web interface for uploads, and stewards will update the list again at 12:00 PM.


9:20 AM
Despite thorough testing, we have discovered an issue with the jEdit plugin for DMG this morning.

The workaround for webagent development is to use the DMG web interface (https://dpdev1.dp.utexas.edu/cgi-bin/dmg/index.cgi) to upload your webAgent scripts from your desktop.

Systems staff are investigating the issue and will send another message at 9:30 to update status.

8/20/2014
1:48 PM
RESOLVED:  Group Email Service Operating at Degraded State
Service Restored

1:47 PM
Group Email is now operational with full capability.


0955
We have narrowed the scope of group email delivery problem to Office 365 recipients. ITS Systems staff have open a ticket with the vendor to troubleshoot this issue. We will update again as we receive information or resolution from the vendor. ITS Applications staff will continue to monitor the Group Email service closely.


4:28pm Tues 12 Aug
We are putting in place a work around at this time. Users of Group Email Service has been notified of the work around. Group Email Service is still operating at a degraded state.
ITS Applications and ITS Systems staff are still investigating.  Next update will be Wed 13 Aug at 10 am.


The University Group Email service is currently functioning, but at degraded state. Some emails are being sent but not delivered to Office 365 users.
ITS Applications Staff are currently investigating.

8/20/2014
10:59 AM
RESOLVED:  Core Network Outage- Tuesday 8/19
Service Restored

On Tuesday, August 19, between 5:06pm and 5:09pm, there was a configuration error made on one of the core routers that affected some traffic traversing the core. Customers at affected sites may have experienced a loss of network connectivity for some sites/services.

This error was corrected by 5:09pm.


Monitors alerted a network interruption between 17:06 and 17:09 for some services on campus during a change.  Staff are investigating the alerts, and will provide an update when more is known.

Past Service Interruptions

Upcoming Maintenance

<<< 08/25/2013 - 09/14/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
25

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 PM - Central Web Authentication Expedited Non-Disruptive Mainenance

26

9:00 AM - VM storage migrations to permit SAN OS upgrades

27

7:00 AM - Planned Outage for TRAC and SDS

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

1:00 PM - WSUS Server OS Upgrade

28

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

12:00 PM - Blog Service maintenance

1:00 PM - AEMS software upgrade

5:00 PM - Blog Service Weekly Maintenance

29

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - Shibboleth regular maintenance

6:00 PM - SBC Configuration Testing

30

6:30 AM - ITS MySQL Service Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

31

7:00 AM - SecureDoc service and server maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - UTLogin routine maintenance

1

12:00 AM - Mainframe maintenance window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

10:30 AM - DEFINE Internals/Enterprise Workflow Non-Disruptive Maintenance

2

9:00 AM - VM storage migrations to permit SAN OS upgrades

3

7:00 AM - Monthly JIRA Application Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

4:00 PM - ERP Web Infrastructure Maintenance Window

5:00 PM - UT Direct Planned Maintenance

4

6:00 AM - UTLogin routine maintenance

7:00 AM - NOC-A Rack Power Audit

9:00 AM - VM storage migrations to permit SAN OS upgrades

2:00 PM - Ongoing non-disruptive Exchange upgrades

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

5:00 PM - Blog Service Weekly Maintenance

5

7:00 AM - NOC-A Rack Power Audit

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - Install two StarLine modules into live buss

10:00 AM - Non-distruptive software upgrade on AEMS

6

4:00 AM - Rebuild Blackboard's passive standby database

7:00 AM - NOC-A Rack Power Audit

9:00 AM - VM storage migrations to permit SAN OS upgrades

10:30 AM - Expedited non-distruptive software upgrade on AEMS

2:00 PM - utdirect qual change to pype proxy

7

6:00 AM - Footprints Weekly Maintenance

7:00 AM - NOC-A Rack Power Audit

9:00 AM - VM storage migrations to permit SAN OS upgrades

8

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

7:00 AM - NOC-A Rack Power Audit

9:00 AM - VM storage migrations to permit SAN OS upgrades

9

7:00 AM - MSSQL Maintenance for SQL01

7:00 AM - NOC-A Rack Power Audit

9:00 AM - VM storage migrations to permit SAN OS upgrades

3:30 PM - PyPE OS Security Patching - Test & Qual

10

7:00 AM - NOC-A Rack Power Audit

9:00 AM - VM storage migrations to permit SAN OS upgrades

6:00 PM - SBC Patch implementation

11

6:00 AM - AEMS mailbox server failover

7:00 AM - NOC-A Rack Power Audit

9:00 AM - VM storage migrations to permit SAN OS upgrades

5:00 PM - Blog Service Weekly Maintenance

12

6:00 AM - AEMS mailbox server failover

7:00 AM - NOC-A Rack Power Audit

9:00 AM - VM storage migrations to permit SAN OS upgrades

12:00 PM - Blog Service Maintenance

13

6:00 AM - AEMS mailbox server failover

9:00 AM - VM storage migrations to permit SAN OS upgrades

4:30 PM - DirSync server maintenance

14

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!