The University of Texas at Austin

ITS Services Status

Current Service Interruptions

12/19/2014
4:49 PM
RESOLVED: UT-V storage issue
Service Restored

12/19/14 4:41pm
The malfunctioning VM copy has been successfully removed.
The longer term host solution has been implemented in the cluster.
This incident is resolved.


12/19/14 12:07
One VM did not recover from the original storage issue. We have subsequently restored a copy the affected VM from backup to return it to service but the original copy remains in an inconsistent state. We are holding on the longer term host storage solution until vendor support can advise us on how to proceed with the VM issue.
Next update 5:00pm.


12/19/14 07:53
A workaround was found for the immediate issue affecting VMs. All VMs have been migrated off the affected host and are running on functional hosts. UT-V customers have been notified and if their VM was affected, they should validate the state of their VMs.

The UT-V team is working to implement a longer term solution in the cluster.

Next update 11:00am.


12/19/14 07:16
UT-V staff are investigating an issue with a single UT-V host.

Affected VMs are being identified and VM owners contacted.

12/19/2014
11:07 AM
RESOLVED: Web Central virtual hosting issues
Service Restored

12/19 11:06 AM
UPDATE: 

The websites hosted on the server experienced outages from 9:50 - 10:25 a.m., including:

accessut.utexas.edu
aspires.ece.utexas.edu
austinsculturalcampus.org
bainesreport.org
bealonghorn.utexas.edu
campaign.utexas.edu
cml.music.utexas.edu
ctr.utexas.edu
energyinterface.org
fic.engr.utexas.edu
floodconference.engr.utexas.edu
give.utexas.edu
hkn.ece.utexas.edu
hps.ece.utexas.edu
ideas.utexas.edu
ieee.ece.utexas.edu
ieeecs.ece.utexas.edu
lbjjournal.org
lca.ece.utexas.edu
links.utexas.edu
mirt.tmi.utexas.edu
nano.mer.utexas.edu
nanocrystal.che.utexas.edu
opto.ece.utexas.edu
planted.wildflower.org
ras.ece.utexas.edu
registrar.utexas.edu
rrhlm.org
scienceandthesea.org
shared.utexas.edu
shop.pge.utexas.edu
snei.engr.utexas.edu
spark.ece.utexas.edu
structures.engr.utexas.edu
swicorps.org
test.ugs.utexas.edu
test.world.utexas.edu
test.www.utexas.edu
utgi-test.its.utexas.edu
tmi.utexas.edu
ugs.utexas.edu
utree.utexas.edu
weewave.mer.utexas.edu
world.utexas.edu
www.ideatoproduct.org


12/19/14 10:31
All hosted websites have been returned to service.


12/19/14 10:21
A number of websites are experiencing outages due to the server resource issues. A list of impacted websites is being created.


12/19/14 10:16
The machine running the RHEL side of Web Central virtual web hosting is experiencing resource issues.

Systems staff are investigating.

12/17/2014
11:54 PM
RESOLVED: Emergency Disruptive Maintenance - SharePoint 2007 Search Service
Service Restored

12/17/14 11:53 PM
Maintenance has completed.


12/17/14 11:30 PM
Maintenance extended until 12 AM


SharePoint 2007 production service will undergo emergency maintenance this evening (Wednesday, 12/17/14).  Outage window is scheduled from 9:00 PM to 11:30 PM.  Security settings will be changed on a SharePoint 2007 server.  Only the Search function will experience intermittent outages. 

Note:  Access to SharePoint 2007 sites and associated content are unaffected by the maintenance.

12/12/2014
6:46 PM
UT Voice Mail Access Errors
Under Investigation

6:46 pm
Some subscribers have also reported their callers being forwarded to UTVM and hearing the “the page you have requested is currently unavailable” error instead of the greeting.  All errors continue to be sporadic and the vendor is continuing to investigate.


3:39 pm
The UT Voice Mail system is sporadically responding to telephone logins and/or commands with the error, “This page is unavailable,” and to web logins and/or navigation with the error “Connection reset.”  Subsequent attempts are usually successful, so subscribers can repeat their attempted commands.  The vendor is investigating.  Note:  SmartVoice users are not affected.

Past Service Interruptions

Upcoming Maintenance

<<< 09/22/2013 - 10/12/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
22

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Database patching

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 PM - PyPE OS Security Patching - Beta & Production

23

9:00 AM - VM storage migrations to permit SAN OS upgrades

24

7:30 AM - ID Photo Gateway Planned Maintenance

7:30 AM - Student Photo Roster Planned Maintenance

7:30 AM - Virtual ID Cards Planned Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

5:00 PM - SMTP Routing Reconfiguration

25

8:00 AM - JIRA Quarterly OS Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - University Directory ( White Pages ) Maintenance

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - Expedited non-disruptive AEMS maintenance

26

9:00 AM - VM storage migrations to permit SAN OS upgrades

1:00 PM - IronPort appliances upgraded to AsyncOS 7.6.3

27

9:00 AM - VM storage migrations to permit SAN OS upgrades

28

6:00 AM - Footprints Weekly Maintenance

7:00 AM - WebSpace planned database maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

6:00 PM - ArcGIS/Matlab License Server Outage

29

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

6:00 PM - ArcGIS/Matlab License Server Outage

30

9:00 AM - VM storage migrations to permit SAN OS upgrades

1

7:00 AM - XML Gateway PROD - prep for UTLogin transition

8:00 AM - UDC-C Cooling Tower #1 & #2 Planned - Non-Disruptive Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

4:00 PM - ERP Web Infrastructure Maintenance Window

10:00 PM - Web Central Scheduled Maintenance

2

6:00 AM - UTLogin routine maintenance

7:00 AM - XML Gateway PROD - prep for UTLogin transition

7:00 AM - MySQL (non-CAT1) database outage (mysqldb.its.utexas.edu)

8:00 AM - UDC-C Cooling Tower #1 & #2 Planned - Non-Disruptive Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - University Directory ( White Pages ) Maintenance

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - A2 Patch implementation

9:00 PM - OS Patching of Document Repository production servers

10:00 PM - UT Lists planned maintenance

3

7:00 AM - XML Gateway PROD - prep for UTLogin transition

8:00 AM - UDC-C Cooling Tower #1 & #2 Planned - Non-Disruptive Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

4

7:00 AM - XML Gateway PROD - prep for UTLogin transition

8:00 AM - UDC-C Cooling Tower #1 & #2 Planned - Non-Disruptive Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

5

6:00 AM - Footprints Weekly Maintenance

7:00 AM - XML Gateway PROD - prep for UTLogin transition

9:00 AM - VM storage migrations to permit SAN OS upgrades

6

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Mainframe maintenance window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

7:00 AM - XML Gateway PROD - prep for UTLogin transition

9:00 AM - VM storage migrations to permit SAN OS upgrades

7

7:00 AM - XML Gateway PROD - prep for UTLogin transition

9:00 AM - VM storage migrations to permit SAN OS upgrades

3:30 PM - PyPE OS Security Patching - Test & Qual

4:30 PM - DEFINE Internals/Enterprise Workflow Expedited Non-Disruptive Maintenance

8

7:30 AM - VPN Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

2:00 PM - Planned DPUSER Maintenance in PROD

9

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

9:30 AM - Javamail, FTPMail Qual and Test host patching

5:00 PM - Blog Service Weekly Maintenance

10

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - Shibboleth Maintenance

10:30 AM - Planned Apollo Maintenance in PROD

2:00 PM - uTexas Enterprise Directory (TED) - Expedited Non-Disruptive

11

7:00 AM - Data Center Cleaning Expedited - Non-Disruptive

9:00 AM - VM storage migrations to permit SAN OS upgrades

5:00 PM - AEMS Office 365: Load balancer change for authentication servers

12

6:00 AM - Footprints Weekly Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades


  No maintenance to be scheduled
  Today's date

We Can Help

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* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!