The University of Texas at Austin

ITS Services Status

Current Service Interruptions

11/23/2014
8:04 AM
RESOLVED:  Office of Telecommunication Services (OTS) Monitoring Tool is Unavailable
Service Restored

The OTS monitoring tool is now available.


The OTS Monitoring tool is currently unavailable.  Campus may be impacted.  OTS staff is currently investigating.

11/22/2014
3:00 PM
RESOLVED:  Expedited, non-disruptive maintenance on the Mail Filtering Service extended to 3:00 PM
Service Restored

Maintenance is successfully concluded.


The non-disruptive maintenance on the Mail Filtering Service is being extended to 3:00 PM. No problems have been encountered, the work is simply more tedious than anticipated.

11/22/2014
2:28 PM
Power Outage at COM
Under Investigation

2:24 PM
UT Power Plant has informed us that at approximately 9:45, there was a short in a piece of the electrical gear that powers COM, Main, and some other buildings.  There was a momentary outage that occurred until systems switched to the back up loop.  They are making plans to repair when storms depart the area.  We will continue to monitor.


At approximately 9:41 AM power was momentary lost at the COM building, which possibly affected systems housed within the facility.  Power was restored a short time after the outage. The UDC-Facilities team is currently investigating the issue. 

11/21/2014
12:00 PM
RESOLVED:Restart of TID print server its-tidprint02
Service Restored

TID print server its-tidprint02 is back online.  Service was restored at 11:48 AM.  Issue is resolved


11:36
A TID print server, its-tidprint02.austin.utexas.edu, has a print application that is in a degraded state.  Mainframe print jobs are being processed normally at this time.  The print server will be rebooted immediately to remedy the print application state.  No mainframe print jobs will be lost.  They will be queued and delivered on the print server has completed its reboot and the print application has been verified online.

Action has been coordinated with the ITS Help Desk.

11/21/2014
9:49 AM
Resolved: Canvas performance issue
Service Restored

9:48
https://utexas.instructure.com appears to be behaving normally now


9:18
https://utexas.instructure.com is performing very slowly at the current time.

Instructure is aware of the issue, and working to address it.

Past Service Interruptions

Upcoming Maintenance

<<< 01/19/2014 - 02/08/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
19

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

20

6:00 PM - Group E-Mail Planned Maintenance

9:30 PM - XML Gateway host OS patching

21

7:00 AM - PyPE 26.3.2 End-of-Life

9:00 AM - Natclipse server maintenance

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

5:00 PM - Test Registration System Maintenance

10:00 PM - Web Central Scheduled Maintenance

10:00 PM - SharePoint Maintenance (Tue)

22

8:00 AM - UDC-C Replace leaking compressor shaft seal on chiller 2

9:00 AM - University Directory ( White Pages ) Maintenance

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - Office 365 Authentication Services Maintenance

8:15 PM - Imaging Service Maintenance

9:00 PM - Document Repository - OS patching

23

8:00 AM - UDC-C Replace leaking compressor shaft seal on chiller 2

24

8:00 AM - UDC-C Replace leaking compressor shaft seal on chiller 2

12:01 PM - CTL Scanning Maintenance

25

6:00 AM - Footprints Weekly Maintenance

7:00 AM - WebSpace planned database maintenance

7:00 AM - EWDE Maintenance

26

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Weekly Maintenance

27

 

 

 

28

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - XML Gateway PROD - migration to UTLogin

6:00 PM - UTLogin routine maintenance

29

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - PAT Building Router Upgrade

30

8:00 AM - UDC-B Replace Five Failed Batteries in UPS-B

31

 

 

 

1

7:00 AM - EWDE Maintenance

9:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

2

12:00 AM - Mainframe maintenance window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

3

7:00 AM - LFH Building Router Upgrade

7:00 AM - TRAC homepage changes

12:01 PM - CTL Scanning Maintenance

5:45 PM - Group E-Mail Expedited Non-Disruptive Maintenance

4

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - XML Gateway PROD - Host OS patching

10:00 PM - Web Central Scheduled Maintenance

5

6:00 AM - Planned monthly maintenance for ITS MSSQL

6:00 AM - Application Registry (AppReg) Server Maintenance

7:00 AM - UDCC Row Extension Maintenance

5:00 PM - Blog Service Weekly Maintenance

6

7:00 AM - Pype Django upgrade

7

6:00 PM - Schema update for AD R&R

8

6:00 AM - Footprints Weekly Maintenance

7:00 AM - EWDE Maintenance

8:00 AM - WebSpace database maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!