The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/24/2014
3:32 PM
University Wiki Service unresponsive
Service Functioning, Temporary Solution in Place

2:10 pm
The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue but users should expect slow or unresponsive service. 


1:37pm
ITS Staff are investigating.


1:21pm
As of approximately 1:14 PM, ITS Help Desk staff observed that pages on the University Wiki Service were loading slowly (>45 seconds) or not at all.

7/24/2014
12:42 PM
On-Going UT-V Storage Issue
Under Investigation

UT-V is experiencing ongoing issues with the DDN storage arrays.  VMware and DDN support groups are engaged.  This alert will remain open for the duration of this ongoing issue. 
Next Update EOD July 25, 2014.

7/24/2014
12:39 PM
RESOLVED:systems staff investigating a potential storage issue with one of the UT-V hosts
Service Restored

This issue is closed.


The 2 hosts have been rebooted and are now responsive in the UT-V management interface.  All affected VMs are functional.
This alert will remain open as vendor support continues to investigate this ongoing issue.


11:21
The first host has been rebooted and its VMs powered back up. The second host will be rebooted at 11:30.


10:32
The second physical host will be shut down at 11:30am. An announcement has been sent to VM customer technical contacts. Customers with affected VMs are being contacted directly.


10:16
Two physical hosts are now unmanageable. Some VMs on these hosts are fully responsive and others are not. We are going to shut down one host at 11:00am. The other host, we are actively working on diagnosing the issue with vendors. The second host will likely eventually have to be restarted as well. We will announce the shutdown time of the second as soon as possible.
We are reaching out to customers with VMs on the first host now to ask them to shut down their VMs gracefully, if possible, and have sent an announcement to all UT-V customer technical contacts.


10:14
UT-V Staff continue to work with VMware critical support on this issue.  Affected VM owners are being contacted as the team prepares to force reboot one UT-V host.


08:15
A host in the UT-V environment appears to be having storage issues with a particular array. ITS Systems staff are investigating.

7/24/2014
10:22 AM
RESOLVED:Wikis are slow or unresponsive
Service Restored

Wikis is back online. ITS staff will continue to monitor the service and investigate the root cause of the outage.


ITS staff are investigating.

Past Service Interruptions

Upcoming Maintenance

<<< 02/02/2014 - 02/22/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
2

12:00 AM - Mainframe maintenance window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

3

7:00 AM - LFH Building Router Upgrade

7:00 AM - TRAC homepage changes

12:01 PM - CTL Scanning Maintenance

5:45 PM - Group E-Mail Expedited Non-Disruptive Maintenance

4

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - XML Gateway PROD - Host OS patching

10:00 PM - Web Central Scheduled Maintenance

5

6:00 AM - Planned monthly maintenance for ITS MSSQL

6:00 AM - Application Registry (AppReg) Server Maintenance

7:00 AM - UDCC Row Extension Maintenance

5:00 PM - Blog Service Weekly Maintenance

6

7:00 AM - Pype Django upgrade

7

6:00 PM - Schema update for AD R&R

8

6:00 AM - Footprints Weekly Maintenance

7:00 AM - EWDE Maintenance

8:00 AM - WebSpace database maintenance

9

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Weekly Maintenance

10

8:00 AM - UTBackup - Service Upgrades

11

7:00 AM - XML Gateway application maintenance

8:00 AM - UTBackup - Service Upgrades

10:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

10:00 AM - credit card processing maintenance

12:00 PM - RHNS planned maintenance.

8:00 PM - Network Maintenance - PRC Uplinks

12

6:00 AM - UTLogin routine maintenance

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - Campus Network Maintenance

8:00 AM - CUMMINS - Generator Coolant Changes

10:30 AM - UTLogin Expedited - Non-Disruptive Maintenance

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

8:00 PM - Network Maintenance - PRC Uplinks

10:00 PM - UT Lists planned maintenance

13

7:00 AM - PyPE Deployment Interface maintenance

8:00 AM - CUMMINS - Generator Coolant Changes

14

7:30 AM - FTP Server Maintenance

15

7:00 AM - EWDE Maintenance

16

12:00 AM - Austin Disk Services Planned Maintenance Window

10:00 AM - Group Email Upgrade Production Deployment

12:00 PM - F5 Load Balancer Maintenance

17

5:00 PM - Course Instructor Survey planned maintenance

6:00 PM - Group E-Mail Planned Maintenance

18

7:00 AM - Planned Maintenance for Central Web Authentication

8:00 AM - UTForge Quarterly Maintenance

9:00 AM - Natclipse server maintenance

6:00 PM - Wiki Service Monthly Maintenance

10:00 PM - SharePoint Maintenance (Tue)

19

6:30 AM - Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL

6:30 AM - JIRA dependency maintenance event

6:30 AM - 5 to 10 minutes DocRepo outage caused by MySql CAT1 maintenance

6:30 AM - XML Gateway outage (MySQL maintenance)

6:30 AM - UT Lists dependency maintenance event

7:00 AM - Generator fuel scrub and polish

9:00 AM - ITS Central RAC (Development) maintenance outage

5:00 PM - Campus Network Maintenance - Expedited, Non-Disruptive

20

7:00 AM - Generator fuel scrub and polish

5:00 PM - Blog Service Weekly Maintenance

21

2:30 PM - CTL's Credit by Exam system improvements

22

7:00 AM - EWDE Maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!