The University of Texas at Austin

ITS Services Status

Current Service Interruptions

4/17/2015
10:08 AM
RESTORED: [UDCB] - Emergency maintenance 4/17/15
Service Restored

04/17/2015 10:08am
Maintenance is complete


04/17/2015 07:36
April 17, 2015 beginning at 9am until complete

UDC-Networking will be replacing a faulty line card in the udcb-z2-6807 switch. There will be two to three short 30 second outages for any devices connected to the udcb-z3-8-6509 switch. Due to the completed UDC-B refresh migrations there are only a few devices within the scope of this outage.

If you need assistance please contact the UDC Command Center at 512.471.0007.

4/16/2015
12:59 PM
EID password reset malfunction
Under Investigation

4/16/15 12:57pm
Web-based EID password reset is malfunctioning for some users. The web interface is telling users “Your attempted answers are incorrect” after answering password reset questions correctly.

ITS Applications staff are currently investigating root causes.

While this issue remains under investigation, please advise users to reset their passwords via email at https://idmanager.its.utexas.edu.  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.


4/16/15 12:23pm
The EID password reset self-help is malfunctioning.

ITS Applications is investigating root causes.

4/9/2015
5:28 PM
Selfscan Unavailable
Service Functioning, Temporary Solution in Place

4/9/2015 5:25PM
Selfscan is now operational thanks to a workaround. However, the workaround disables the ability for users to create, modify, or view asset groups. The vendor is implementing a hotfix Friday (4/10) and the ISO will apply it when it becomes available.


4/9/2015 4:27PM
A change in the Selfscan API is causing a problem with authorizations. The ISO is currently working with the vendor to address this issue. We will update when more information becomes available.


4/9/15 2:16pm
The ISO has been made aware that Selfscan is currently unavailable for several users. We are researching the cause.

Past Service Interruptions

Upcoming Maintenance

<<< 02/16/2014 - 03/08/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
16

12:00 AM - Austin Disk Services Planned Maintenance Window

10:00 AM - Group Email Upgrade Production Deployment

12:00 PM - F5 Load Balancer Maintenance

17

5:00 PM - Course Instructor Survey planned maintenance

6:00 PM - Group E-Mail Planned Maintenance

18

7:00 AM - Planned Maintenance for Central Web Authentication

8:00 AM - UTForge Quarterly Maintenance

9:00 AM - Natclipse server maintenance

6:00 PM - Wiki Service Monthly Maintenance

10:00 PM - SharePoint Maintenance (Tue)

19

6:30 AM - Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL

6:30 AM - JIRA dependency maintenance event

6:30 AM - 5 to 10 minutes DocRepo outage caused by MySql CAT1 maintenance

6:30 AM - XML Gateway outage (MySQL maintenance)

6:30 AM - UT Lists dependency maintenance event

7:00 AM - Generator fuel scrub and polish

9:00 AM - ITS Central RAC (Development) maintenance outage

5:00 PM - Campus Network Maintenance - Expedited, Non-Disruptive

20

7:00 AM - Generator fuel scrub and polish

5:00 PM - Blog Service Weekly Maintenance

21

2:30 PM - CTL's Credit by Exam system improvements

22

7:00 AM - EWDE Maintenance

23

12:00 AM - Austin Disk Services Planned Maintenance Window

24

 

 

 

25

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - Planned Maintenance for Central Web Authentication

26

6:00 AM - SER Chilled Water Outage

8:00 AM - SER 308 EATON UPS Battery Replacement

8:30 AM - UT-V SRM Cluster Virtual Switch Upgrade

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

8:00 PM - VoIP System Patch Application

10:00 PM - UT Lists planned maintenance

27

7:00 AM - SDS - Digital Download Service maintenance

7:00 AM - UDCB Network Maintenance

9:00 AM - Shibboleth (PROD) Routine Maintenance

5:00 PM - Blog Service Weekly Maintenance

28

7:00 AM - Lock down UTEP PyPE apps to whitelisted IPs

10:00 PM - SharePoint Maintenance (Fri)

1

6:00 AM - Footprints Weekly Maintenance

7:00 AM - EWDE Maintenance

8:00 AM - UTLogin routine maintenance

9:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

2

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

3

3:30 PM - PyPE OS Security Patching - Test & Qual

5:00 PM - Group E-Mail Unplanned Expedited Maintenance

4

7:00 AM - XML Gateway - migration to UTLogin

7:00 AM - Planned Maintenance for Central Web Authentication

10:00 PM - SharePoint Maintenance (Tue)

5

6:30 AM - UDCC Network Maintenance

2:30 PM - uTexas Enterprise Directory (TED) routine maintenance

3:30 PM - UTLogin Expedited - Non-Disruptive Maintenance

5:00 PM - UT Direct expedited nondisruptive maintenance

6

7:00 AM - Campus Network Maintenance - Non-Disruptive

7:00 AM - PyPE Test 2 Server Maintenance

8:30 AM - UT-V Enterprise and Commodity 2 Cluster Virtual Switch Upgrade

3:45 PM - UT Direct expedited nondisruptive maintenance

5:00 PM - Blog Service Weekly Maintenance

7

10:00 AM - CTL Test Registration System Maintenance

12:01 PM - CTL Scanning Maintenance

8

7:00 AM - EWDE Maintenance

8:00 AM - Web Central Scheduled Maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!