The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/23/2014
3:58 PM
RESOLVED: Wikis Down
Service Restored

3:55 pm
Wikis is back online and Admins are continuing to monitor the service’s status.


3:22 pm
Wikis is experiencing another outage. Wiki Admins are investigating.


2:37 pm
The process that brought down Wikis has been identified and dealt with. The service is now responding normally.


2:28 pm
University Wiki Service is down.  We are working on a solution to get it back online as soon as possible.

 

7/22/2014
1:29 PM
RESOLVED:  Non CAT-I MySQL problem
Service Restored

The affected non cat-1 MySQL service has been restored.  The ITS alerts page was transferred to the emergency page due to the MySQL issues. It was delayed in its return to service due to issues with Expression Engine that ITS Apps has resolved & came back up around 1:00 PM. 


12:50 PM
UT Lists back in service.

12:34 PM Resolved
Non-cat1 mysql service has been restored.
Systems staff continue to monitor but we believe the issue is resolved.

12:32 PM
Currently there are issues with the virtual server environment (UT-V) and MySQL. ITS Systems staff are investigating both but at this time they appear to be unrelated.

12:27 PM
The UT Lists mailing list service is currently unavailable due to the already reported non Cat 1 MySQL database access issues.

12:25 PM
Non CAT-I MySQL is currently having issues with accepting user connections.  ITS staff is currently investigating.

12:23 PM
We have been receiving calls about multiple University websites being down including the ITS Public Pages, the registrar’s website, and bealonghorn. We are investigating a possible large-scale disruption of database services. Here is the error message we the websites are showing:

Warning: mysql_connect() [function.mysql-connect]: Too many connections in/export/httpd/data/its/events/includes/mysql_connect_calendar.phpon line 19
We’re sorry—an error occurred and a connection to the database could not be established.


12:22 PM
Several sites across campus are similarly affected. The common thread appears to be MySQL.

12:21 PM
There is an issue with non-Cat1 MySQL. It has taken down the entire ITS website:

www.utexas.edu/its

and other sites.


Currently there are issues with the virtual server environment.  ITS Systems is investigating.

Past Service Interruptions

Upcoming Maintenance

<<< 02/09/2014 - 03/01/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
9

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Weekly Maintenance

10

8:00 AM - UTBackup - Service Upgrades

11

7:00 AM - XML Gateway application maintenance

8:00 AM - UTBackup - Service Upgrades

10:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

10:00 AM - credit card processing maintenance

12:00 PM - RHNS planned maintenance.

8:00 PM - Network Maintenance - PRC Uplinks

12

6:00 AM - UTLogin routine maintenance

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - Campus Network Maintenance

8:00 AM - CUMMINS - Generator Coolant Changes

10:30 AM - UTLogin Expedited - Non-Disruptive Maintenance

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

8:00 PM - Network Maintenance - PRC Uplinks

10:00 PM - UT Lists planned maintenance

13

7:00 AM - PyPE Deployment Interface maintenance

8:00 AM - CUMMINS - Generator Coolant Changes

14

7:30 AM - FTP Server Maintenance

15

7:00 AM - EWDE Maintenance

16

12:00 AM - Austin Disk Services Planned Maintenance Window

10:00 AM - Group Email Upgrade Production Deployment

12:00 PM - F5 Load Balancer Maintenance

17

5:00 PM - Course Instructor Survey planned maintenance

6:00 PM - Group E-Mail Planned Maintenance

18

7:00 AM - Planned Maintenance for Central Web Authentication

8:00 AM - UTForge Quarterly Maintenance

9:00 AM - Natclipse server maintenance

6:00 PM - Wiki Service Monthly Maintenance

10:00 PM - SharePoint Maintenance (Tue)

19

6:30 AM - Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL

6:30 AM - JIRA dependency maintenance event

6:30 AM - 5 to 10 minutes DocRepo outage caused by MySql CAT1 maintenance

6:30 AM - XML Gateway outage (MySQL maintenance)

6:30 AM - UT Lists dependency maintenance event

7:00 AM - Generator fuel scrub and polish

9:00 AM - ITS Central RAC (Development) maintenance outage

5:00 PM - Campus Network Maintenance - Expedited, Non-Disruptive

20

7:00 AM - Generator fuel scrub and polish

5:00 PM - Blog Service Weekly Maintenance

21

2:30 PM - CTL's Credit by Exam system improvements

22

7:00 AM - EWDE Maintenance

23

12:00 AM - Austin Disk Services Planned Maintenance Window

24

 

 

 

25

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - Planned Maintenance for Central Web Authentication

26

6:00 AM - SER Chilled Water Outage

8:00 AM - SER 308 EATON UPS Battery Replacement

8:30 AM - UT-V SRM Cluster Virtual Switch Upgrade

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

8:00 PM - VoIP System Patch Application

10:00 PM - UT Lists planned maintenance

27

7:00 AM - UDCB Network Maintenance

7:00 AM - SDS - Digital Download Service maintenance

9:00 AM - Shibboleth (PROD) Routine Maintenance

5:00 PM - Blog Service Weekly Maintenance

28

7:00 AM - Lock down UTEP PyPE apps to whitelisted IPs

10:00 PM - SharePoint Maintenance (Fri)

1

6:00 AM - Footprints Weekly Maintenance

7:00 AM - EWDE Maintenance

8:00 AM - UTLogin routine maintenance

9:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!