The University of Texas at Austin

ITS Services Status

Current Service Interruptions

8/28/2014
6:56 PM
RESOLVED: Secure Cookie Error
Service Restored

19:00
UT Direct logons are now working successfully.

Systems staff will continue to monitor and research the root cause of this temporary disruption.


18:16
Administrative Systems staff are investigating.


18:04
At around 5:30pm we received several calls and emails regarding an error message when trying to access UT direct and related applications. The exact error message is “Secure Cookie Error” and prevents the user from logging in. We’ve had reports from various students, staff, and faculty members about this issue.

8/28/2014
5:02 PM
RESOLVED: Inbound email backlog
Service Restored

17:02
The inbound mail backlog has cleared on both servers. All pending mail has been delivered and all four inbound servers are operating normally.


16:08
Two of our four inbound email security appliances are backlogged again. ITS Systems staff are working to remediate the backlog. No mail is being lost, only delayed.

8/28/2014
12:56 PM
RESOLVED:  Office 365 customers unable to access Exchange services from off-campus
Service Restored

As of 11:00, ISP issues affected some customers access to O365 Outlook.

As of 11:54, Microsoft Engineers rerouted traffic to restore service and continue to validate service health.

As of 12:00, Emails have been confirmed to be transmitting between external providers and O365 Outlook.

O365 Outlook service is believed to have been restored for UT Austin at this time. 

Email delivery to O365 Outlook may have been delayed, but is now processing.


As of 11:54 via MS

Current Status: Microsoft engineers have rerouted traffic to restore service and are validating service health at this time.

Customer Impact: Affected customers may be unable to access the Exchange Online service.

Next Update: Thursday, August 28, 2014 at 6:00 PM UTC


11:47
Microsoft posted a service alert at 11:00 AM CDT:

Engineers have identified a potential Internet Service Provider (ISP) issue affecting some customers ability to access the Exchange Online service. Affected customers may be unable to access the Exchange Online service.

Next update is scheduled for 12:00 PM CDT.


11:42
The help desk is now receiving numerous calls from users off-campus unable to access Exchange Online. Some users appear to be able to access their mailbox through Outlook Web App but not through clients, while others report the opposite.

8/28/2014
10:55 AM
RESOLVED: BACS Badge Updates Stalled!
Service Restored

10:54
Badge updates have resumed processing and backlog is being reduced.


10:06
We are currently experiencing a backup in the processing of badge updates from the IDCenter Badge Feed.  ITS/BACS staff are investigating.

Past Service Interruptions

Upcoming Maintenance

<<< 02/09/2014 - 03/01/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
9

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Weekly Maintenance

10

8:00 AM - UTBackup - Service Upgrades

11

7:00 AM - XML Gateway application maintenance

8:00 AM - UTBackup - Service Upgrades

10:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

10:00 AM - credit card processing maintenance

12:00 PM - RHNS planned maintenance.

8:00 PM - Network Maintenance - PRC Uplinks

12

6:00 AM - UTLogin routine maintenance

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - Campus Network Maintenance

8:00 AM - CUMMINS - Generator Coolant Changes

10:30 AM - UTLogin Expedited - Non-Disruptive Maintenance

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

8:00 PM - Network Maintenance - PRC Uplinks

10:00 PM - UT Lists planned maintenance

13

7:00 AM - PyPE Deployment Interface maintenance

8:00 AM - CUMMINS - Generator Coolant Changes

14

7:30 AM - FTP Server Maintenance

15

7:00 AM - EWDE Maintenance

16

12:00 AM - Austin Disk Services Planned Maintenance Window

10:00 AM - Group Email Upgrade Production Deployment

12:00 PM - F5 Load Balancer Maintenance

17

5:00 PM - Course Instructor Survey planned maintenance

6:00 PM - Group E-Mail Planned Maintenance

18

7:00 AM - Planned Maintenance for Central Web Authentication

8:00 AM - UTForge Quarterly Maintenance

9:00 AM - Natclipse server maintenance

6:00 PM - Wiki Service Monthly Maintenance

10:00 PM - SharePoint Maintenance (Tue)

19

6:30 AM - Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL

6:30 AM - JIRA dependency maintenance event

6:30 AM - 5 to 10 minutes DocRepo outage caused by MySql CAT1 maintenance

6:30 AM - XML Gateway outage (MySQL maintenance)

6:30 AM - UT Lists dependency maintenance event

7:00 AM - Generator fuel scrub and polish

9:00 AM - ITS Central RAC (Development) maintenance outage

5:00 PM - Campus Network Maintenance - Expedited, Non-Disruptive

20

7:00 AM - Generator fuel scrub and polish

5:00 PM - Blog Service Weekly Maintenance

21

2:30 PM - CTL's Credit by Exam system improvements

22

7:00 AM - EWDE Maintenance

23

12:00 AM - Austin Disk Services Planned Maintenance Window

24

 

 

 

25

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - Planned Maintenance for Central Web Authentication

26

6:00 AM - SER Chilled Water Outage

8:00 AM - SER 308 EATON UPS Battery Replacement

8:30 AM - UT-V SRM Cluster Virtual Switch Upgrade

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

8:00 PM - VoIP System Patch Application

10:00 PM - UT Lists planned maintenance

27

7:00 AM - UDCB Network Maintenance

7:00 AM - SDS - Digital Download Service maintenance

9:00 AM - Shibboleth (PROD) Routine Maintenance

5:00 PM - Blog Service Weekly Maintenance

28

7:00 AM - Lock down UTEP PyPE apps to whitelisted IPs

10:00 PM - SharePoint Maintenance (Fri)

1

6:00 AM - Footprints Weekly Maintenance

7:00 AM - EWDE Maintenance

8:00 AM - UTLogin routine maintenance

9:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!