The University of Texas at Austin

ITS Services Status

Current Service Interruptions

10/18/2014
1:41 PM
Canvas Status Update: Request timeouts and severe slowness 10-15-14
Under Investigation

1:40
Since the release this morning, we’ve seen reports from some Chrome users that they’re unable to view discussion responses, see a list of files in a course’s Files section, edit / view pages, etc. In every case reported to us so far, clearing browser cache once has solved the problem entirely, for all Canvas content. The issue only seems to affect some Chrome users, not all. It does not seem to matter which version of Chrome the user is using.

Please encourage users who contact you with these symptoms (Chrome, can’t see certain content) to try clearing their cache. We’ve updated the greeting message on our phone lines to suggest this tip to callers, too.

We’ve reported this problem to our engineering team. Ideally, they’ll be able to push a global fix—but we haven’t identified a root cause yet, and this might prove to be an issue that can’t be addressed for all users from here. If we learn of cases where clearing cache does *not* solve this problem, we’ll provide an update right away.


1:58
Canvas response times have returned to normal levels and all should be functional again for your users. We apologize for any inconvenience this caused.  Please contact us if you are continuing to experience any issues.


We just became aware of an issue that is affecting many Canvas users, causing timeouts and lack of response to requests. We’re investigating the problem and will provide more information in the next 15 minutes.

10/16/2014
1:30 PM
RESOLVED: UT Forge SVN downtime
Service Restored

13:28
EXTERNAL NOTIFICATION:
While UT Forge SVN service is fully functional right now, this message serves to notify campus of a period of downtime our SVN service experienced earlier today in case anyone noticed a problem.

A very unusual problem with file handling blocked access to SVN repositories at 11:41 AM.
The issue was resolved at 12:05 PM.

If you have any trouble connecting to SVN now, please notify stewards as per normal at utforge-admin@utlists.utexas.edu

10/15/2014
11:27 AM
RESOLVED: UT Lists message delivery interruption
Service Restored

11:21
UT Lists mail delivery is restored and all outstanding mail is delivered.

ITS Systems staff have identified the root cause and will identify methods to avoid this issue in the future.


11:06
UT Lists mail service is experiencing delays in mail delivery. ITS systems staff are working on the problem.

Past Service Interruptions

Upcoming Maintenance

<<< 02/09/2014 - 03/01/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
9

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Weekly Maintenance

10

8:00 AM - UTBackup - Service Upgrades

11

7:00 AM - XML Gateway application maintenance

8:00 AM - UTBackup - Service Upgrades

10:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

10:00 AM - credit card processing maintenance

12:00 PM - RHNS planned maintenance.

8:00 PM - Network Maintenance - PRC Uplinks

12

6:00 AM - UTLogin routine maintenance

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - Campus Network Maintenance

8:00 AM - CUMMINS - Generator Coolant Changes

10:30 AM - UTLogin Expedited - Non-Disruptive Maintenance

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

8:00 PM - Network Maintenance - PRC Uplinks

10:00 PM - UT Lists planned maintenance

13

7:00 AM - PyPE Deployment Interface maintenance

8:00 AM - CUMMINS - Generator Coolant Changes

14

7:30 AM - FTP Server Maintenance

15

7:00 AM - EWDE Maintenance

16

12:00 AM - Austin Disk Services Planned Maintenance Window

10:00 AM - Group Email Upgrade Production Deployment

12:00 PM - F5 Load Balancer Maintenance

17

5:00 PM - Course Instructor Survey planned maintenance

6:00 PM - Group E-Mail Planned Maintenance

18

7:00 AM - Planned Maintenance for Central Web Authentication

8:00 AM - UTForge Quarterly Maintenance

9:00 AM - Natclipse server maintenance

6:00 PM - Wiki Service Monthly Maintenance

10:00 PM - SharePoint Maintenance (Tue)

19

6:30 AM - Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL

6:30 AM - JIRA dependency maintenance event

6:30 AM - 5 to 10 minutes DocRepo outage caused by MySql CAT1 maintenance

6:30 AM - XML Gateway outage (MySQL maintenance)

6:30 AM - UT Lists dependency maintenance event

7:00 AM - Generator fuel scrub and polish

9:00 AM - ITS Central RAC (Development) maintenance outage

5:00 PM - Campus Network Maintenance - Expedited, Non-Disruptive

20

7:00 AM - Generator fuel scrub and polish

5:00 PM - Blog Service Weekly Maintenance

21

2:30 PM - CTL's Credit by Exam system improvements

22

7:00 AM - EWDE Maintenance

23

12:00 AM - Austin Disk Services Planned Maintenance Window

24

 

 

 

25

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - Planned Maintenance for Central Web Authentication

26

6:00 AM - SER Chilled Water Outage

8:00 AM - SER 308 EATON UPS Battery Replacement

8:30 AM - UT-V SRM Cluster Virtual Switch Upgrade

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

8:00 PM - VoIP System Patch Application

10:00 PM - UT Lists planned maintenance

27

7:00 AM - UDCB Network Maintenance

7:00 AM - SDS - Digital Download Service maintenance

9:00 AM - Shibboleth (PROD) Routine Maintenance

5:00 PM - Blog Service Weekly Maintenance

28

7:00 AM - Lock down UTEP PyPE apps to whitelisted IPs

10:00 PM - SharePoint Maintenance (Fri)

1

6:00 AM - Footprints Weekly Maintenance

7:00 AM - EWDE Maintenance

8:00 AM - UTLogin routine maintenance

9:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!