The University of Texas at Austin

ITS Services Status

Current Service Interruptions

2/5/2016
7:41 AM
Loss of UTDirect / Apply Texas redundancy
Under Investigation

2/5/2016 7:38 AM
UTDirect and Apply Texas are still in a degraded state.  ITS Systems has almost finished duplicating the load balancing environment.  Only one non-production service (dpdev1.dp.utexas.edu) remains to be configured.  We successfully transitioned a non-production service (beta.dp.utexas.edu) to the new load balancing environment and it is working correctly.

All remaining services will be migrated to the new load balancing environment during the scheduled Mainframe maintenance window on Sunday (2/7) from midnight to 1:00 am.  UTDirect and Apply Texas would normally be unavailable during this time so there will be no additional impact as a result of the migration.

The active load balancer continues to process traffic normally.  There has been no impact to production services.  The next update will be on Monday (2/8).


2/4/16 7:44 AM
UTDirect and Apply Texas are still in a degraded state.  ITS Systems has completed configuration of production services on a new load balancing environment.  Work continues for configuring non-production services.
The active load balancer continues to function normally.  There has been no impact to production services.  The next update will be on Friday (2/5).


2/3/16 10:25 AM
UTDirect and Apply Texas are still in a degraded state.  Replacement equipment is in place.  ITS Systems is working to configure it.  The active load balancer continues to function normally.  There has been no impact to production services.  The next update will be on Thursday (2/4).


2/2/16 7:17 AM
UTDirect and Apply Texas are still in a degraded state.  ITS Systems are working to build a replacement load balancer pair.  The active load balancer continues to function normally.  There has been no impact to production services.  The next update will be on Wednesday (2/3).


1/29/16 3:58 PM
UTDirect and Apply Texas are in a degraded state due to the failure of a standby load balancer.  The active load balancer for these services is still functioning and processing traffic normally.  There has been no impact to production services.

ITS Systems staff are making preparations to replace the failed unit.  The next update will be on Monday (2/1).

2/4/2016
3:08 PM
Qual and beta UTdirect loadbalancer switch
Unplanned Maintenance

2/4/2016 3:05 PM
Beta.dp.utexas.edu has been moved to the new loadbalancer pair, there were issues moving qual, so it will be migrated on Sunday along with the other utdirect environments.


2/4/2016 1:55 PM
We will be moving the beta.dp.utexas.edu and qual.its.utexas.edu servers to a new loadbalancer pair to restore high availability. We will be conducting this emergency switch at 2:30pm today. You may experience a brief interruption, less than 1 or 2 minutes. If you experience any issues, please email ait-sysadmins@utlists.utexas.edu.

We plan on moving dpdev1 and prod UTdirect during the monthly mainframe restart this Sunday at midnight so as to not affect any production services.

Further details about this issue available at:
http://www.utexas.edu/its/alerts/main.php

Past Service Interruptions

Upcoming Maintenance

<<< 03/16/2014 - 04/05/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
16

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

17

6:00 PM - Group E-Mail Planned Maintenance

18

9:00 AM - Natclipse server maintenance

6:00 PM - University Wiki Service Monthly Maintenance

10:00 PM - Web Central Biweekly Scheduled Maintenance

10:00 PM - SharePoint Maintenance (Tue)

19

6:30 AM - Planned MySQL maintenance on March 19 will cause interruption to Document Repository

6:30 AM - XML Gateway outage (MySQL maintenance)

6:30 AM - Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL

12:01 PM - CTL Scanning Maintenance

2:00 PM - Star Line Breaker Installation Maintenance notification for incident # 267784

20

9:00 AM - ITS Central RAC (QUAL) maintenance outage

5:00 PM - Blog Service Weekly Maintenance

21

2:00 AM - Expedited - Legacy VoIP reset...

22

7:00 AM - EWDE Maintenance

7:00 AM - WebSpace planned database maintenance

23

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

9:00 PM - PyPE OS Security Patching - Beta & Production

24

9:00 AM - Javamail PROD firewall adjustment

25

7:15 AM - Student Photo Roster Expedited Non-Disruptive Maintenance

7:15 AM - Virtual ID Cards Expedited Non-Disruptive Maintenance

7:15 AM - ID Photo Gateway Expedited Non-Disruptive Maintenance

8:00 AM - JIRA quarterly OS maintenance

10:00 PM - SharePoint Maintenance (Tue)

26

7:00 AM - Short Links Update

7:00 AM - CTL Scanning Maintenance

8:00 AM - Cooling Tower Semi-annual Cleaning

10:00 PM - UT Lists planned maintenance

27

8:00 AM - Cooling Tower Semi-annual Cleaning

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - Expedited Session Border Controller Patch Application

28

10:00 PM - SharePoint Maintenance (Fri)

29

7:00 AM - EWDE Maintenance

9:00 AM - UTLogin routine maintenance

30

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

31

7:00 AM - Pype maintenance

9:00 AM - Urgent Email Maintenance

12:01 PM - CTL's Credit by Exam system improvements

1:00 PM - CTL Test Registration System Maintenance

1

7:00 AM - Monthly JIRA Application Maintenance

8:00 AM - Short Links Service Expedited Maintenance

8:00 AM - Austin AD Name Server Refresh

3:00 PM - UT Direct Notifications Retirement

10:00 PM - Web Central Biweekly Scheduled Maintenance

2

6:00 AM - UTLogin routine maintenance

6:00 AM - Adobe Connect database maintenance

6:00 AM - Maintenance for MSSQL

3

9:00 AM - QUAL Blackboard outage

5:00 PM - Blog Service Weekly Maintenance

5:50 PM - DEFINE Internals/Enterprise Workflow Expedited Maintenance

7:00 PM - Production ITS central RAC Database Server OS Patching

4

6:00 PM - Austin Domain Controller Refresh

10:00 PM - SharePoint Maintenance (Fri)

5

7:00 AM - EWDE Maintenance


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