The University of Texas at Austin

ITS Services Status

Current Service Interruptions

8/22/2014
4:25 PM
RESOLVED: Maintenance on Canvas chat tool
Service Restored

The Canvas chat tool scheduled maintenance event is now complete. Your users will now be able to access and use the chat tool in Canvas as normal. We appreciate your patience.


As we reviewed the performance of the in-Canvas chat tool over the past week and looked ahead to next week, we determined it would be prudent to perform some urgent maintenance this afternoon. The Canvas chat tool will be unavailable today from 4:00 PM to 6:00 PM.

We apologize that this event is happening on very short notice. We’re taking this step in the interest of ensuring that the tool is stable and performant during the coming week.

8/22/2014
4:23 PM
dpdev1 maintenance
Under Investigation

Fri 22 Aug 4:23 PM
jEdit/DMG plugin update: Stewards have determined a viable solution and hope to have released it by mid-week next week.  The next update will be 4:00 PM on Monday 8/25, or earlier if we have more information.

We have contacted business stakeholders and determined that no business processes have been affected by the loss of this code editor plugin.  If your area has seen significant impact to your business processes and the use of the DMG web interface is not a sufficient workaround, please contact me and the admins at jedit-admin@utlists.utexas.edu.

Again, developers can still upload webAgent scripts via the DMG web interface.


Thu 21 Aug 3:54 PM
jEdit/DMG plugin update: Status is unchanged as work continues.  We will update the list in 24-hour increments during the work week.  The next update will be 4:00 PM tomorrow, Friday 8/22, or earlier if we have more information.
Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


Wed 20 Aug 5:03 PM
jEdit/DMG plugin update: Work continues but resolution is not imminent.
Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


10:00 AM
jEdit/DMG plugin update: Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


Tue 19 Aug 4:04 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.
Developers can still upload webAgent scripts via the DMG web interface.


12:00 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.
Developers can still upload webAgent scripts via the DMG web interface, so there has been a fully functional workaround available throughout.


9:38 AM
jEdit/DMG plugin update: The problem is at a much lower level than anticipated and will take serious analysis and perhaps development work for final remediation.
Please continue to use the web interface for uploads.


9:20 AM
Despite thorough testing, we have discovered an issue with the jEdit plugin for DMG this morning.
The workaround for webagent development is to use the DMG web interface (https://dpdev1.dp.utexas.edu/cgi-bin/dmg/index.cgi) to upload your webAgent scripts from your desktop.
Systems staff are investigating the issue.

Past Service Interruptions

Upcoming Maintenance

<<< 03/02/2014 - 03/22/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
2

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

3

3:30 PM - PyPE OS Security Patching - Test & Qual

5:00 PM - Group E-Mail Unplanned Expedited Maintenance

4

7:00 AM - XML Gateway - migration to UTLogin

7:00 AM - Planned Maintenance for Central Web Authentication

10:00 PM - SharePoint Maintenance (Tue)

5

6:30 AM - UDCC Network Maintenance

2:30 PM - uTexas Enterprise Directory (TED) routine maintenance

3:30 PM - UTLogin Expedited - Non-Disruptive Maintenance

5:00 PM - UT Direct expedited nondisruptive maintenance

6

7:00 AM - Campus Network Maintenance - Non-Disruptive

7:00 AM - PyPE Test 2 Server Maintenance

8:30 AM - UT-V Enterprise and Commodity 2 Cluster Virtual Switch Upgrade

3:45 PM - UT Direct expedited nondisruptive maintenance

5:00 PM - Blog Service Weekly Maintenance

7

10:00 AM - CTL Test Registration System Maintenance

12:01 PM - CTL Scanning Maintenance

8

7:00 AM - EWDE Maintenance

8:00 AM - Web Central Scheduled Maintenance

9

12:00 AM - Mainframe maintenance window

12:00 AM - Blackboard Weekly Maintenance

10

7:00 AM - Short Links Service Maintenance

5:00 PM - Wireless Network Maintenance

8:30 PM - MAI Power Outage

11

7:00 AM - ITS & ECS JIRA Server Maintenance

8:00 AM - UniPrint Upgrade

8:30 PM - MAI Power Outage

12

6:00 AM - MSSQL Maintenance

6:30 AM - Expedited PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - SIS & OSFS JIRA Server Maintenance

7:00 AM - UDCC Network Maintenance

1:00 PM - Test and Dev ITS Central RAC Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

5:00 PM - Course Instructor Survey routine maintenance

8:30 PM - MAI Power Outage South

10:00 PM - UT Lists planned maintenance

13

5:00 PM - Blog Service Weekly Maintenance

7:00 PM - Emergency Wireless Network Maintenance

8:30 PM - MAI Power Outage South

14

4:00 PM - UTBackup - Vendor Maintenance

10:00 PM - SharePoint Maintenance (Fri)

15

7:00 AM - WebSpace planned database maintenance

7:00 AM - EWDE Maintenance

16

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

17

6:00 PM - Group E-Mail Planned Maintenance

18

9:00 AM - Natclipse server maintenance

6:00 PM - University Wiki Service Monthly Maintenance

10:00 PM - SharePoint Maintenance (Tue)

10:00 PM - Web Central Biweekly Scheduled Maintenance

19

6:30 AM - Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL

6:30 AM - XML Gateway outage (MySQL maintenance)

6:30 AM - Planned MySQL maintenance on March 19 will cause interruption to Document Repository

12:01 PM - CTL Scanning Maintenance

2:00 PM - Star Line Breaker Installation Maintenance notification for incident # 267784

20

9:00 AM - ITS Central RAC (QUAL) maintenance outage

5:00 PM - Blog Service Weekly Maintenance

21

2:00 AM - Expedited - Legacy VoIP reset...

22

7:00 AM - WebSpace planned database maintenance

7:00 AM - EWDE Maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!