The University of Texas at Austin

ITS Services Status

Current Service Interruptions

8/21/2014
5:00 PM
RESOLVED: Inbound email delays
Service Restored

4:59 PM
The email backlogs finished draining out at 4:45 PM. All inbound email security appliances are online and operating properly with no delays.


3:34 PM
An additional influx of email has worsened the backlog condition on our inbound email security appliances. ITS staff are taking action to remediate the backlog.


1:44 PM
Two of our four inbound IronPort email security appliances are backlogged. This is causing delivery delays on mail inbound to all mail services which use our anti-spam service, or are otherwise routed through the IronPort ESAs. This includes all mail services operated by ITS, and many departmental mail services which use our spam filtering service. Mail between users on the same mail service (e.g. from one AEMS user to another), is not affected, nor is mail between ITS-provided mail services (e.g. from AEMS to UT Lists).

Office 365 and UTmail are a special case. Mail inbound to these services goes through our inbound ESAs, and so is affected by these delays just as mail inbound to our other services. However, outbound mail from these cloud-based services to on-campus recipients is also affected. These services are external to campus, and therefore their outbound mail coming to campus must traverse the inbound ESAs.

The backlogs are dropping rapidly as of this writing, and should be clear before 3:00 PM.

8/21/2014
4:13 PM
RESOLVED: Emergency Maintenance of CTL’s Credit by Exam system
Service Restored

4:12 p.m.
Maintenance is complete.


3:59 p.m.
Maintenance is beginning on CTL’s Credit by Exam System. Users may experience a momentary interruption in service.

8/21/2014
3:59 PM
dpdev1 maintenance
Under Investigation

Thu 21 Aug 3:54 PM
jEdit/DMG plugin update: Status is unchanged as work continues.  We will update the list in 24-hour increments during the work week.  The next update will be 4:00 PM tomorrow, Friday 8/22, or earlier if we have more information.
Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


Wed 20 Aug 5:03 PM
jEdit/DMG plugin update: Work continues but resolution is not imminent.
Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


10:00 AM
jEdit/DMG plugin update: Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


Tue 19 Aug 4:04 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.
Developers can still upload webAgent scripts via the DMG web interface.


12:00 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.
Developers can still upload webAgent scripts via the DMG web interface, so there has been a fully functional workaround available throughout.


9:38 AM
jEdit/DMG plugin update: The problem is at a much lower level than anticipated and will take serious analysis and perhaps development work for final remediation.
Please continue to use the web interface for uploads.


9:20 AM
Despite thorough testing, we have discovered an issue with the jEdit plugin for DMG this morning.
The workaround for webagent development is to use the DMG web interface (https://dpdev1.dp.utexas.edu/cgi-bin/dmg/index.cgi) to upload your webAgent scripts from your desktop.
Systems staff are investigating the issue.

8/21/2014
8:35 AM
RESOLVED: Update from Canvas: Error messages / slowness in Canvas for some users
Service Restored

8:33 AM
Our engineers have resolved the issue that was causing slowness and error messages for some users in Canvas. All users should be able to use Canvas as normal now.


8:17 AM
We are working on an issue that is causing error messages and slowness for some users. We’re investigating the problem and will provide more information in the next 15 minutes.

Past Service Interruptions

Upcoming Maintenance

<<< 03/09/2014 - 03/29/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
9

12:00 AM - Mainframe maintenance window

12:00 AM - Blackboard Weekly Maintenance

10

7:00 AM - Short Links Service Maintenance

5:00 PM - Wireless Network Maintenance

8:30 PM - MAI Power Outage

11

7:00 AM - ITS & ECS JIRA Server Maintenance

8:00 AM - UniPrint Upgrade

8:30 PM - MAI Power Outage

12

6:00 AM - MSSQL Maintenance

6:30 AM - Expedited PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - SIS & OSFS JIRA Server Maintenance

7:00 AM - UDCC Network Maintenance

1:00 PM - Test and Dev ITS Central RAC Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

5:00 PM - Course Instructor Survey routine maintenance

8:30 PM - MAI Power Outage South

10:00 PM - UT Lists planned maintenance

13

5:00 PM - Blog Service Weekly Maintenance

7:00 PM - Emergency Wireless Network Maintenance

8:30 PM - MAI Power Outage South

14

4:00 PM - UTBackup - Vendor Maintenance

10:00 PM - SharePoint Maintenance (Fri)

15

7:00 AM - WebSpace planned database maintenance

7:00 AM - EWDE Maintenance

16

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

17

6:00 PM - Group E-Mail Planned Maintenance

18

9:00 AM - Natclipse server maintenance

6:00 PM - University Wiki Service Monthly Maintenance

10:00 PM - SharePoint Maintenance (Tue)

10:00 PM - Web Central Biweekly Scheduled Maintenance

19

6:30 AM - Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL

6:30 AM - XML Gateway outage (MySQL maintenance)

6:30 AM - Planned MySQL maintenance on March 19 will cause interruption to Document Repository

12:01 PM - CTL Scanning Maintenance

2:00 PM - Star Line Breaker Installation Maintenance notification for incident # 267784

20

9:00 AM - ITS Central RAC (QUAL) maintenance outage

5:00 PM - Blog Service Weekly Maintenance

21

2:00 AM - Expedited - Legacy VoIP reset...

22

7:00 AM - WebSpace planned database maintenance

7:00 AM - EWDE Maintenance

23

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

9:00 PM - PyPE OS Security Patching - Beta & Production

24

9:00 AM - Javamail PROD firewall adjustment

25

7:15 AM - Student Photo Roster Expedited Non-Disruptive Maintenance

7:15 AM - Virtual ID Cards Expedited Non-Disruptive Maintenance

7:15 AM - ID Photo Gateway Expedited Non-Disruptive Maintenance

8:00 AM - JIRA quarterly OS maintenance

10:00 PM - SharePoint Maintenance (Tue)

26

7:00 AM - CTL Scanning Maintenance

7:00 AM - Short Links Update

8:00 AM - Cooling Tower Semi-annual Cleaning

10:00 PM - UT Lists planned maintenance

27

8:00 AM - Cooling Tower Semi-annual Cleaning

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - Expedited Session Border Controller Patch Application

28

10:00 PM - SharePoint Maintenance (Fri)

29

7:00 AM - EWDE Maintenance

7:00 AM - Weekly planned maintenance for OS patching

9:00 AM - UTLogin routine maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!