The University of Texas at Austin

ITS Services Status

Current Service Interruptions

3/4/2015
6:25 PM
RESOLVED: Some Web Central custom domain sites experiencing outages
Service Restored

3/4/15 6:24 PM
The Web Central sites have been restored. ITS Systems staff are investigating the root cause.


3/4/15 6:18 PM
The RHEL virtual hosting environment is back in service.

Systems and Applications staff are monitoring the service and looking for root cause.


3/4/15 5:58 PM
Some custom domain hosted sites on Web Central are experiencing outages, including registrar.utexas.edu and bealonghorn.utexas.edu.

www.utexas.edu is currently operational. 

3/4/2015
5:09 PM
RESOLVED: University Wiki Service slow or unresponsive
Service Restored

3/4/15 5:03pm
The University Wiki Service is restored and available.
ITS Applications staff will continue to monitor the service.


3/4/15 4:42pm
As of approximately 4:35 PM, ITS Help Desk staff have observed that the University Wiki Service (wikis.utexas.edu) is either slow or unresponsive.
ITS Applications staff have been alerted.

3/4/2015
11:31 AM
RESOLVED: UTDirect unresponsive
Service Restored

03/04/2015 11:30am
The application steward has successfully redeployed, and the problem is abated.  This issue is closed.


03/04/2015 11:06am
ITS Systems continues to work closely with the application steward to implement source code changes as soon as possible.

ITS Systems has also made a configuration change to free up UT Direct resources and ameliorate the negative effect until the application steward can successfully redeploy.  UT Direct availability is measurably improved.

An update to the list will happen again at 11:30 AM or earlier.


03/04/2015 10:25amI
TS Systems has identified the root cause and is working with the application owner impacting UT Direct responsiveness.

UT Direct is available, albeit slowly.

A further update will be provided in 30 minutes (or earlier) depending on changes to the situation.


03/04/2015 10:07

UTDirect unresponsive. Systems staff are investigating

3/4/2015
11:22 AM
Problem claiming personal digital certificates
Under Investigation

03/04/2015 11:18am
The problem continues.
We’ve attributed the issue to an upstream change from InCommon and are working with them to resolve it.

Currently, there are only 3 users who are waiting to finalize the claiming of their certificates.

We’ll be working to write a patch to address this change and will keep the affected users updated.

We’ll also circle back when this is addressed.


3/3/15 5:33pm
Users are having issues claiming new personal digital certificates via https://certificates.security.utexas.edu.
The Information Security Office is actively investigating the problem.

An update will be provided tomorrow morning.

Please note that all existing personal digital certificates will function as expected.
also, there are no issues with creating server certificates.

Past Service Interruptions

Upcoming Maintenance

<<< 03/09/2014 - 03/29/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
9

12:00 AM - Mainframe maintenance window

12:00 AM - Blackboard Weekly Maintenance

10

7:00 AM - Short Links Service Maintenance

5:00 PM - Wireless Network Maintenance

8:30 PM - MAI Power Outage

11

7:00 AM - ITS & ECS JIRA Server Maintenance

8:00 AM - UniPrint Upgrade

8:30 PM - MAI Power Outage

12

6:00 AM - MSSQL Maintenance

6:30 AM - Expedited PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - SIS & OSFS JIRA Server Maintenance

7:00 AM - UDCC Network Maintenance

1:00 PM - Test and Dev ITS Central RAC Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

5:00 PM - Course Instructor Survey routine maintenance

8:30 PM - MAI Power Outage South

10:00 PM - UT Lists planned maintenance

13

5:00 PM - Blog Service Weekly Maintenance

7:00 PM - Emergency Wireless Network Maintenance

8:30 PM - MAI Power Outage South

14

4:00 PM - UTBackup - Vendor Maintenance

10:00 PM - SharePoint Maintenance (Fri)

15

7:00 AM - WebSpace planned database maintenance

7:00 AM - EWDE Maintenance

16

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

17

6:00 PM - Group E-Mail Planned Maintenance

18

9:00 AM - Natclipse server maintenance

6:00 PM - University Wiki Service Monthly Maintenance

10:00 PM - SharePoint Maintenance (Tue)

10:00 PM - Web Central Biweekly Scheduled Maintenance

19

6:30 AM - Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL

6:30 AM - XML Gateway outage (MySQL maintenance)

6:30 AM - Planned MySQL maintenance on March 19 will cause interruption to Document Repository

12:01 PM - CTL Scanning Maintenance

2:00 PM - Star Line Breaker Installation Maintenance notification for incident # 267784

20

9:00 AM - ITS Central RAC (QUAL) maintenance outage

5:00 PM - Blog Service Weekly Maintenance

21

2:00 AM - Expedited - Legacy VoIP reset...

22

7:00 AM - WebSpace planned database maintenance

7:00 AM - EWDE Maintenance

23

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

9:00 PM - PyPE OS Security Patching - Beta & Production

24

9:00 AM - Javamail PROD firewall adjustment

25

7:15 AM - Student Photo Roster Expedited Non-Disruptive Maintenance

7:15 AM - Virtual ID Cards Expedited Non-Disruptive Maintenance

7:15 AM - ID Photo Gateway Expedited Non-Disruptive Maintenance

8:00 AM - JIRA quarterly OS maintenance

10:00 PM - SharePoint Maintenance (Tue)

26

7:00 AM - CTL Scanning Maintenance

7:00 AM - Short Links Update

8:00 AM - Cooling Tower Semi-annual Cleaning

10:00 PM - UT Lists planned maintenance

27

8:00 AM - Cooling Tower Semi-annual Cleaning

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - Expedited Session Border Controller Patch Application

28

10:00 PM - SharePoint Maintenance (Fri)

29

7:00 AM - EWDE Maintenance

9:00 AM - UTLogin routine maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!