The University of Texas at Austin

ITS Services Status

Current Service Interruptions

3/26/2015
5:29 PM
RESOLVED: VoIP Session Border Controller (SBC) switchovers today…
Service Restored

3/26/15 5:28 PM
Our vendor has successfully restored the Sesssion Border Controllers to proper resilient operation.  Staff has gathered appropriate event logs and traces for further vendor analysis to determine root cause. This incident is resolved.

We apologize for the inconvenience.


3/26/15 4:44 PM
At 3:50pm the active VoIP Session Border Controller (SBC) failed and the system switched to the other SBC.

Subsequently the newly active SBC developed instability that may cause VoIP phones across campus to become dormant for up to 5 minutes.  Upon recovery, the phones appear to function normally, but the instability may recur.

Vendor staff is engaged with Voice Services staff on an emergency basis to resolve this issue.

We apologize for the inconvenience.


3/24/15 5:05 PM
We have had 3 switchovers today of the redundant Session Border Controllers – 9:44, 15:54 and 16:41.  This is not normal behavior.  We have engaged the vendor and the situation is under investigation.

3/26/2015
2:29 AM
RESOLVED: Emergency maintenance for SharePoint 2010 service Extension
Service Restored

02:29 AM 03/26/2015
Maintenance window is concluded.


01:05 AM 03/26/2015
Maintenance window is extended until 02:15 AM


11:28 PM 03/25/15
Maintenance begins now [11:25 PM]


1238   3/25/15
Tonight between 11:15 PM and 1:15 AM, there will be an emergency maintenance window for SharePoint 2010 site collections.    During this time,  SharePoint will experience intermittent outages.  It is suggested that no one access their site collections during this maintenance.  If your site collection contains the following URLs it will be impacted by the maintenance:

athleticsdept.com
ciishare.construction-institute.org
share.law.utexas.edu
sharepoint.pip.org
sp.austin.utexas.edu

3/25/2015
8:56 PM
University Wiki Service slow or unresponsive
Service Functioning, Temporary Solution in Place

8:50 PM 3/25/15
ITS staff implemented changes to the University Wiki Service last week for potential performance and stability improvements but continue to monitor the service for issues. The next update will be Mon., March 30.


2:34pm 3/13/15
The University Wiki Service continues to experience periods of slowness or unavailability. ITS staff have been testing potential improvements for performance and stability and plan to deploy the changes during the scheduled maintenance window on Tuesday, March 17. ITS will monitor the service for a week after implementing the changes and provide an update on Wednesday, March 25.


5:31 3/10/15 PM
ITS staff continue to monitor the University Wiki Service and to investigate the root cause of the issues. The next update will be Friday, March 13.


4:57 3/9/15
The University Wiki Service continues to experience periods of slowness or unresponsiveness although these issues have been mitigated. ITS staff continue to investigate the root cause and to monitor the service. The next update will be Wednesday, March 11.


09:40 3/6/15
The University Wiki Service is still experiencing periods of slowness or unresponsiveness. ITS staff continue to monitor the service and investigate the issue. The next update will be Monday, March 9.


1404   3/5/15
The University Wiki Service has been restarted and is currently available. ITS staff will monitor the service while continuing to investigate the cause of the outages.


1343   3/5/15
As of approximately 1:35 PM, ITS Help Desk staff have observed that the University Wiki Service (wikis.utexas.edu) is either slow or unresponsive.

Past Service Interruptions

Upcoming Maintenance

<<< 04/13/2014 - 05/03/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
13

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

14

9:00 AM - PROD uTexas Identity Manager (TIM) Non-disruptive Maintenance

8:00 PM - VoIP System Patch Application

15

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - Pype WPA upgrade

7:00 AM - Emergency Information Security Maintenance for MSSQL SQL01

8:00 AM - Austin AD Name Server Refresh

9:00 AM - Natclipse server maintenance

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

6:00 PM - University Wiki Service Monthly Maintenance

8:00 PM - Web Central planned maintenance: UT Login transition for protected pages

8:00 PM - VoIP System Patch Application

16

7:00 AM - Shibboleth (PROD) Maintenance - Expedited Non-Disruptive

8:00 AM - Activate Outbreak Filters on our IronPort appliances

8:00 AM - Campus VPN Maintenance - Non-Disruptive

8:00 AM - Campus Network Maintenance - Non-Disruptive

9:30 AM - Javamail, FTPMail PROD host patching

3:30 PM - Javamail/FTPMail - expedited. Update sendmail config

17

5:00 PM - Blog Service Weekly Maintenance

8:00 PM - Expedited Legacy VoIP Repair

18

6:00 PM - Austin Domain Controller Refresh

10:00 PM - SharePoint Maintenance (Fri)

19

7:00 AM - EWDE Maintenance

20

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

21

7:00 AM - Shibboleth (PROD) Maintenance

6:00 PM - Group E-Mail Planned Maintenance

6:00 PM - Expedited VoIP Patch Application

9:25 PM - CTL's Credit by Exam System maintenance

22

7:00 AM - XML Gateway PROD - quarterly host OS patching

7:00 AM - Shibboleth (PROD) Maintenance - Non-Disruptive

7:00 AM - Central Web Authentication Maintenance - Non-Disruptive

8:00 AM - Austin AD Name Server Refresh

5:00 PM - CTL's Credit by Exam system maintenance

10:00 PM - SharePoint Maintenance (Tue)

23

9:00 AM - Planned University Directory Maintenance

2:30 PM - Planned Disruptive TED Maintenance

10:00 PM - UT Lists planned maintenance

24

8:00 AM - UTForge monthly application maintenance

5:00 PM - Blog Service Weekly Maintenance

25

10:00 AM - DDN Storage maintenance

1:00 PM - DDN Storage Maintenance

6:00 PM - Austin Domain Controller Refresh

10:00 PM - SharePoint Maintenance (Fri)

26

7:00 AM - EWDE Maintenance

7:00 AM - Footprints planned maintenance for OS patching

10:00 PM - Upgrade to UTD development, shared storage filer

27

12:01 AM - SharePoint 2010 Maintenance

28

 

 

 

29

8:00 AM - Austin AD Name Server Refresh

12:01 PM - CTL's Credit by Exam System Maintenance

5:00 PM - Network Maintenance - Core Router Software Upgrade

10:00 PM - SharePoint Maintenance (Tue)

10:00 PM - Web Central Biweekly Scheduled Maintenance

30

9:00 AM - Planned University Directory Maintenance

2:30 PM - CTL Credit by Exam System

6:00 PM - VoIP Core Patch Application

1

5:00 PM - Blog Service Weekly Maintenance

2

10:45 AM - CTL's Course Instructor Survey system non-disruptive maintenance

10:00 PM - SharePoint Maintenance (Fri)

3

7:00 AM - EWDE Maintenance

10:00 PM - Upgrade to utdirect's shared storage filer


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!