The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/24/2014
3:32 PM
University Wiki Service unresponsive
Service Functioning, Temporary Solution in Place

2:10 pm
The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue but users should expect slow or unresponsive service. 


1:37pm
ITS Staff are investigating.


1:21pm
As of approximately 1:14 PM, ITS Help Desk staff observed that pages on the University Wiki Service were loading slowly (>45 seconds) or not at all.

7/24/2014
12:42 PM
On-Going UT-V Storage Issue
Under Investigation

UT-V is experiencing ongoing issues with the DDN storage arrays.  VMware and DDN support groups are engaged.  This alert will remain open for the duration of this ongoing issue. 
Next Update EOD July 25, 2014.

7/24/2014
12:39 PM
RESOLVED:systems staff investigating a potential storage issue with one of the UT-V hosts
Service Restored

This issue is closed.


The 2 hosts have been rebooted and are now responsive in the UT-V management interface.  All affected VMs are functional.
This alert will remain open as vendor support continues to investigate this ongoing issue.


11:21
The first host has been rebooted and its VMs powered back up. The second host will be rebooted at 11:30.


10:32
The second physical host will be shut down at 11:30am. An announcement has been sent to VM customer technical contacts. Customers with affected VMs are being contacted directly.


10:16
Two physical hosts are now unmanageable. Some VMs on these hosts are fully responsive and others are not. We are going to shut down one host at 11:00am. The other host, we are actively working on diagnosing the issue with vendors. The second host will likely eventually have to be restarted as well. We will announce the shutdown time of the second as soon as possible.
We are reaching out to customers with VMs on the first host now to ask them to shut down their VMs gracefully, if possible, and have sent an announcement to all UT-V customer technical contacts.


10:14
UT-V Staff continue to work with VMware critical support on this issue.  Affected VM owners are being contacted as the team prepares to force reboot one UT-V host.


08:15
A host in the UT-V environment appears to be having storage issues with a particular array. ITS Systems staff are investigating.

7/24/2014
10:22 AM
RESOLVED:Wikis are slow or unresponsive
Service Restored

Wikis is back online. ITS staff will continue to monitor the service and investigate the root cause of the outage.


ITS staff are investigating.

Past Service Interruptions

Upcoming Maintenance

<<< 05/25/2014 - 06/14/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
25

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

26

 

 

 

27

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - SDS - Digital Download Service maintenance

12:00 PM - Campus Red Hat Network Satellite Planned Maintenance

5:00 PM - Wireless Network Maintenance

10:00 PM - SharePoint Maintenance (Tue)

10:00 PM - Web Central Biweekly Scheduled Maintenance

28

7:00 AM - Pype Django upgrade

7:30 AM - Credit Card Server Configuration Update

5:00 PM - Wireless Network Maintenance

29

12:01 PM - CTL's Credit by Exam system maintenance

4:45 PM - CTL's Credit by Exam system non-disruptive maintenance

5:00 PM - Blog Service Weekly Maintenance

30

10:20 AM - CTL's Credit by Exam System Non-disruptive Maintenance

2:45 PM - CTL's Credit by Exam System Non-disruptive Maintenance

10:00 PM - SharePoint Maintenance (Fri)

31

7:00 AM - EWDE Maintenance

7:00 AM - Weekly planned maintenance for OS patching

1

12:00 AM - Mainframe maintenance window

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

2

All Day - AD Remediation

3:30 PM - PyPE Non-Prod OS Maintenance

7:00 PM - UTLogin routine maintenance

3

All Day - AD Remediation

8:00 AM - qual.its.utexas.edu authentication changing to UTLogin

5:30 PM - TID Print Server Firmware Updates

10:00 PM - SharePoint Maintenance (Tue)

4

All Day - AD Remediation

6:00 AM - Monthly MSSQL Maintenance

3:55 PM - CIS non-disruptive maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

5:25 PM - CTL's Credit by Exam System Non-disruptive Maintenance

10:00 PM - UT Lists planned maintenance

5

All Day - AD Remediation

5:00 PM - Blog Service Weekly Maintenance

6

All Day - AD Remediation

6:00 AM - UTLogin planned maintenance

9:00 AM - UTLogin planned maintenance

4:40 PM - CTL's Credit by Exam System Non-disruptive Maintenance

10:00 PM - SharePoint Maintenance (Fri)

7

All Day - AD Remediation

6:00 AM - UTLogin planned maintenance

7:00 AM - EWDE Maintenance

7:00 AM - Weekly planned maintenance for OS patching

8

All Day - AD Remediation

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9

All Day - AD Remediation

7:00 PM - UT-V Expedited Non-Disruptive Maintenance

10

All Day - AD Remediation

10:30 AM - UT-V Expedited Non-Disruptive Maintenance

10:00 PM - Web Central Biweekly Scheduled Maintenance

11

All Day - AD Remediation

5:00 PM - Group Email Planned Maintenance

12

All Day - AD Remediation

5:00 PM - Blog Service Weekly Maintenance

13

All Day - AD Remediation

14

All Day - AD Remediation

7:00 AM - EWDE Maintenance

7:00 AM - Weekly planned maintenance for OS patching


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!